We’re currently working on repairing the damage to our network
We are aiming to have most customers online by the 3rd of February, we shall continue to update you as the work progresses.
We would like to take the chance to thank you for your patience and understanding while getting this issue resolved.
Posted Feb 01, 2023 - 10:34 GMT
Update
Unfortunately, it’s taking a little longer than we thought to resolve the issue that’s affected your broadband service today. We are still working hard trying to resolve this issue and to restore the service in your area as soon as we can.
Posted Jan 30, 2023 - 14:25 GMT
Update
We are still working on this issue and organising the resources to attend on site to resolve this disruption as soon as possible.
Posted Jan 27, 2023 - 17:11 GMT
Update
We are continuing to investigate this issue.
Posted Jan 26, 2023 - 11:13 GMT
Investigating
We are writing to inform you of an incident that is currently affecting some of our customers in the area. We have received reports of a Fiber break caused by a third-party contractor. Our team is actively investigating the issue and working to resolve the service disruption as soon as possible.
We apologise for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service to all affected customers.
Posted Jan 26, 2023 - 11:12 GMT
This incident affected: Internet Network (Gloucestershire).