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You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on. What if I have a problem? If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused.","impact":"critical","timestamp":"Jun 7, 16:32 - 20:19 BST"},{"code":"w4s0ky3cj9wp","name":"Unplanned outage Little Somerford","message":"Our engineers have now fixed the issue and your service has now been fully restored. 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You should be able to access your broadband service as usual. Please do be aware that planned works will continue for some of our Devon & Somerset customers, service for the customers affected is due to be restored by 8am. If you are still having issues with your connection please reboot your router, and if the issues persist contact our customer care team on 01865591131 from 8:00am.","impact":"critical","timestamp":"May 20, 12:36 - May 21, 00:03 BST"},{"code":"b7l77pcvbl40","name":"Outage in Coxwell","message":"This incident has now been resolved and all services have been restored. There was an issue with the power supply to critical infrastructure. 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You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on. What if I have a problem? If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused.","impact":"critical","timestamp":"May 12, 03:30 - 08:51 BST"},{"code":"2gsbsnk5hg6j","name":"Network issue - Essex","message":"This issue has now been resolved. All services have now been restored. 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