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You should be able to access your broadband service as usual.","impact":"major","timestamp":"Dec 24, 01:05 - Dec 31, 13:45 GMT"},{"code":"dsbpnrm9j1v4","name":"Unplanned Outage in Witney","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 29, 09:23 - 13:03 GMT"},{"code":"2xdxnnczg4f0","name":"Network issue -Welford , Yelvertoft, West Haddon1,West Haddon2, Ravensthorpe, Guilsborough, Naseby, Maidwell & Scaldwell","message":"This incident has been resolved.","impact":"none","timestamp":"Dec 28, 09:35 - 14:41 GMT"},{"code":"4d2pgkr8z10f","name":"Network issue - Over Kiddington Chadlington Chastleton Great Rollright Great Tew","message":"This incident has been resolved","impact":"none","timestamp":"Dec 27, 13:20 - 14:45 GMT"},{"code":"79rmzpdlwvsf","name":"Network issue - Dunks Green, Hadlow, Plaxtol","message":"This incident is resolved now","impact":"none","timestamp":"Dec 27, 12:46 - 14:10 GMT"},{"code":"txsvglftm7m8","name":"Network issue - Oxfordshire","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 27, 07:09 - 12:55 GMT"},{"code":"bcjy909ng95g","name":"Cabinet issue - Bitchet Green","message":"This incident has been resolved.","impact":"major","timestamp":"Dec 27, 08:12 - 12:43 GMT"},{"code":"d6hmnb1k1fzd","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 23, 23:30 - Dec 24, 06:30 GMT"},{"code":"jyncx4lzhb7t","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 23, 23:30 - Dec 24, 06:30 GMT"},{"code":"50sfld1k74w6","name":"Incident at Upper Kilcott","message":"This incident has been resolved","impact":"none","timestamp":"Dec 21, 17:58 - Dec 23, 14:45 GMT"},{"code":"yps3pt360hp9","name":"Ongoing Issues in Upper Kilcott","message":"This incident has been resolved.","impact":"major","timestamp":"Dec 18, 15:24 - Dec 20, 14:06 GMT"},{"code":"w4f2tt974yzc","name":"Issues in Upper Kilcott","message":"This incident has been resolved.","impact":"major","timestamp":"Dec 16, 14:43 - Dec 18, 14:55 GMT"},{"code":"jwdshktm09yv","name":"Unplanned outage in Essex","message":"This incident is resolved","impact":"critical","timestamp":"Dec 15, 09:23 - Dec 16, 10:48 GMT"},{"code":"c1kq65wgl07d","name":"Unplanned Outage Gloucestershire","message":"This incident is resolved","impact":"major","timestamp":"Dec 14, 13:12 - Dec 16, 10:47 GMT"},{"code":"jvg5nlfjg9b5","name":"Issues in Tidmarsh","message":"This incident has been resolved.","impact":"major","timestamp":"Dec 14, 09:16 - 16:17 GMT"},{"code":"bgnzwxsnfwnc","name":"Cabinet issue - Cirencester","message":"This incident is resolved","impact":"none","timestamp":"Dec 14, 08:59 - 09:30 GMT"},{"code":"28v09bsxg95s","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 12, 22:00 - Dec 13, 06:00 GMT"},{"code":"ywtjh3kpvp05","name":"Network issue - Wolvers hill area","message":"This incident has been resolved.","impact":"none","timestamp":"Dec 11, 11:54 - 15:06 GMT"},{"code":"khcn64hygxwg","name":"Network issue - Wolvers hill","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 11, 10:08 - 10:11 GMT"},{"code":"55rwc02wcpy2","name":"[Scheduled] Planned Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 11, 00:01 - 06:01 GMT"},{"code":"w002wq6hcj9x","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 10, 22:00 - Dec 11, 04:00 GMT"},{"code":"zjb5vxshx90m","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 8, 00:01 - 06:01 GMT"},{"code":"78jy4k4xzgp0","name":"Unplanned outage in Oxfordshire","message":"This incident has been resolved.","impact":"none","timestamp":"Dec 8, 00:40 - 01:10 GMT"},{"code":"ndgfyjdz4x37","name":"Network issue - Essex","message":"Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual. What do I need to do? You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on. What if I have a problem? If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused.","impact":"critical","timestamp":"Dec 3, 15:32 - Dec 4, 15:12 GMT"},{"code":"2j948wzc9sl7","name":"[Scheduled] Planned Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 3, 22:00 - Dec 4, 06:00 GMT"},{"code":"x9j3j0gg82j2","name":"[Scheduled] Planned Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 3, 22:00 - Dec 4, 06:00 GMT"},{"code":"27kglgd5c8br","name":"[Scheduled] Planned Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 3, 22:00 - Dec 4, 06:00 GMT"},{"code":"l8k7nyttd6d3","name":"[Scheduled] Planned Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 3, 23:00 - Dec 4, 06:00 GMT"},{"code":"4w5k5h8pc8jb","name":"[Scheduled] Planned Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 2, 22:00 - Dec 3, 06:00 GMT"},{"code":"cj95vnsvs4h3","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 2, 22:00 - Dec 3, 06:00 GMT"},{"code":"t9t1cxbz6mkv","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 2, 22:00 - Dec 3, 04:05 GMT"},{"code":"7nttn0h4pq7m","name":"Network issue - Basildon area","message":"This incident is now resolved.","impact":"critical","timestamp":"Dec 2, 12:48 - 13:50 GMT"},{"code":"gdpm3yd4201f","name":"[Scheduled] Planned Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 1, 22:01 - Dec 2, 06:00 GMT"},{"code":"8y64b8g06750","name":"Cabinet issue - WELFROD","message":"This incident has been resolved","impact":"none","timestamp":"Dec 1, 10:18 - 12:23 GMT"}]},{"name":"November","year":2020,"starts_on":0,"days":30,"incidents":[{"code":"m4wxhg25qtpk","name":"Unplanned outage in Gloucestershire","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 29, 15:26 - 18:16 GMT"},{"code":"g4g2411tm53k","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Nov 28, 22:00 - Nov 29, 10:00 GMT"},{"code":"34jv95pg535h","name":"Emergency outage in Berkshire","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 26, 22:41 - Nov 27, 00:57 GMT"},{"code":"psrh41xr63ct","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Nov 26, 00:01 - 06:01 GMT"},{"code":"ql7mpn33hr04","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Nov 25, 00:01 - 04:01 GMT"},{"code":"1cbnfjsyf9h2","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Nov 24, 00:01 - 06:01 GMT"},{"code":"xvnlq5z3lpg3","name":"Unplanned outage in the Great Saling area","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 23, 15:35 - 18:31 GMT"},{"code":"22hf0hkydpn4","name":"[Scheduled] Planned Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Nov 17, 18:00 - Nov 18, 06:00 GMT"},{"code":"4079ry7d30r4","name":"Unplanned Outage in Little Barrington","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 17, 14:31 - 15:34 GMT"},{"code":"zpk78dw6wq6n","name":"Unplanned Outage - Essendine & Carlby","message":"Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual. What do I need to do? You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on. What if I have a problem? If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused. Kind Regards, The Gigaclear team","impact":"none","timestamp":"Nov 14, 10:51 - 13:04 GMT"},{"code":"s8r9m6d08kr6","name":"Network Outage - Moulton (East Midlands)","message":"Our engineers have successfully restored service to your community.","impact":"major","timestamp":"Nov 13, 12:32 - 13:39 GMT"},{"code":"jj7lcxkk0v9t","name":"Unplanned Outage = Great Saling (East)","message":"Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual. What do I need to do? You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on. What if I have a problem? If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused. Kind Regards, The Gigaclear team","impact":"major","timestamp":"Nov 12, 00:56 - 03:53 GMT"},{"code":"q49s7061rv3j","name":"Unplanned Outage in Duddenhoe End and Little Chesterford","message":"This incident has been resolved.","impact":"critical","timestamp":"Nov 8, 10:46 - 15:12 GMT"},{"code":"6t14d7wgy7y5","name":"Unplanned Outage in the Woodnewton area","message":"This incident has been resolved now.","impact":"critical","timestamp":"Nov 2, 08:35 - 10:04 GMT"},{"code":"ygqf80brldbj","name":"Unplanned outage in Thrupp","message":"This incident has been resolved.","impact":"major","timestamp":"Nov 1, 13:25 - 15:53 GMT"},{"code":"pp3chyp6jwl8","name":"Unplanned outage in Chalford Hill","message":"This incident has been resolved.","impact":"major","timestamp":"Nov 1, 04:05 - 06:46 GMT"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2020-11-01T00:00:00+00:00","end_time":"2021-01-31T23:59:59+00:00"}

Incident History