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You should be able to access your broadband service as usual. What do I need to do? You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on. What if I have a problem? If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused. Kind Regards, The Gigaclear team","impact":"major","timestamp":"Oct 21, 18:52 - 22:39 BST"},{"code":"k7km23hlkytb","name":"Unplanned outage in Crickham","message":"This incident has been resolved.","impact":"critical","timestamp":"Oct 21, 07:24 - 07:27 BST"},{"code":"1dp9h30jmvxg","name":"[Scheduled] Planned Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Oct 19, 22:00 - Oct 20, 05:00 BST"},{"code":"xycnrg8bt4bf","name":"[Scheduled] Planned Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Oct 15, 22:00 - Oct 16, 06:00 BST"},{"code":"8y9kfr0522f8","name":"[Scheduled] Planned Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Oct 15, 23:00 - Oct 16, 04:00 BST"},{"code":"tkhwb6bhmfqj","name":"Unplanned Outage in Hilmarton, Christian Malford and Sutton Benger","message":"We have identified the fibre damage and now resolved, all services should now be resumed. 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Our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual. If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologize for any disruption caused.","impact":"none","timestamp":"Oct 3, 19:50 - Oct 4, 09:18 BST"},{"code":"hbdrmy5bbtxb","name":"Cabinet issue - Wootton4","message":"This incident has been resolved","impact":"none","timestamp":"Oct 3, 04:31 - 06:24 BST"},{"code":"3tmdxkgxvh0g","name":"Cabinet issue - Wootton4","message":"Our engineer has now resolved the issue on site and services have been restored. If you're still experiencing issues, please reboot your Gigaclear equipment. 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All services are back online. if you are still experiencing any issue please reboot your devices or contact customer care team for further assistance.","impact":"none","timestamp":"Oct 1, 07:27 - 09:27 BST"}]},{"name":"September","year":2020,"starts_on":2,"days":30,"incidents":[{"code":"zgbh9nbt805f","name":"Unplanned Outage - West Midlands","message":"This incident is resolved now.","impact":"none","timestamp":"Sep 30, 07:07 - 11:16 BST"},{"code":"2zjk2yxfk07k","name":"Sporadic Service Issues on the Gigaclear Network","message":"Our Core Network Engineers have now resolved the root cause of the issue and we're seeing services restored for all affected customers.","impact":"minor","timestamp":"Sep 22, 09:33 - 09:44 BST"},{"code":"j79kwypw547p","name":"Service Issues in Minster Lovell","message":"We have now resolved the root cause of this issue and are seeing services restore for all customers. 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If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused. Kind Regards, The Gigaclear team","impact":"major","timestamp":"Sep 20, 20:37 - 20:47 BST"},{"code":"dtkkfn0n7x48","name":"Unplanned outage in Gloucestershire","message":"Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual. What do I need to do? You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on. What if I have a problem? If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused. Kind Regards, The Gigaclear team","impact":"major","timestamp":"Sep 19, 21:04 - 23:02 BST"},{"code":"75h09tf9s4by","name":"Fibre Strike in Ashmore Green and Long Lane","message":"This incident has been resolved.","impact":"major","timestamp":"Sep 15, 14:30 - Sep 18, 17:20 BST"},{"code":"1ss2m48ysytk","name":"[Scheduled] Emergancy works in Ampney St Peter and Barnsley","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep 15, 22:00 - Sep 16, 06:00 BST"},{"code":"bx0k0xtxk3nh","name":"Unplanned Outage - Woodlands St Marys, Great Shefford, Brightwalton","message":"Our crews have arrived on site and found damage to one of the interconnecting links, we have moved over to a live link and services have now restored. Future remedial works will be organised to repair the damage to the faulty link. 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Kind Regards, The Gigaclear team","impact":"critical","timestamp":"Sep 7, 09:48 - 11:09 BST"},{"code":"h9gvht1xy8gb","name":"Unplanned Outage in Ashby St Ledgers","message":"This incident has been resolved.","impact":"critical","timestamp":"Sep 1, 03:16 - 12:54 BST"}]},{"name":"August","year":2020,"starts_on":6,"days":31,"incidents":[{"code":"gbx98mq6xt3q","name":"Unplanned outage in Wootton","message":"This incident has been resolved.","impact":"major","timestamp":"Aug 29, 03:54 - 13:36 BST"},{"code":"x7x99sdsfsvr","name":"Bumbles Green Service Issues","message":"Our engineers are on site and have repaired the assets.","impact":"major","timestamp":"Aug 27, 11:42 - Aug 28, 11:46 BST"},{"code":"j7mq84jj6twx","name":"Network issue - Staddiscombe-Newton Ferrers-Noss Mayo","message":"The power has now been restored by the third party provider.","impact":"major","timestamp":"Aug 27, 09:18 - 15:56 BST"},{"code":"d2nxm5wlwllj","name":"Unplanned outage in the Tewkesbury area","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 26, 13:12 - Aug 27, 11:43 BST"},{"code":"l4x1mgvjvj9y","name":"Unplanned outage in the Sindlesham North area","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 26, 12:54 - 13:21 BST"},{"code":"ysktzvj70myr","name":"Unplanned Outage in the Gloucestershire area","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 25, 20:16 - 20:31 BST"},{"code":"pdfw0v7ytlff","name":"Unplanned Outage in Kimbolton, Luston, Mortimers Cross, Shobdon and Yarpole.","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 25, 16:20 - 18:49 BST"},{"code":"jrwthn7s5pc3","name":"Loss of Service, Gloucestershire","message":"Our Engineer have restored services throughout Gloucestershire, and we continue to monitor services to ensure no further issues. We thank you for your patience.","impact":"critical","timestamp":"Aug 25, 15:31 - 17:26 BST"},{"code":"snkmkm5l9tql","name":"Unplanned outage in Essex","message":"Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual. If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused. Kind Regards, The Gigaclear team","impact":"critical","timestamp":"Aug 22, 18:13 - 20:54 BST"},{"code":"yhbmsqst7m2p","name":"Unplanned Outage in Wooton","message":"This incident has been resolved.","impact":"major","timestamp":"Aug 20, 12:39 - 16:43 BST"},{"code":"hrbct9qy2rj6","name":"Unplanned outage in Pencombe","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 19, 11:00 - Aug 20, 12:40 BST"},{"code":"tlvfzk3b9fwj","name":"Unplanned Outage - Clifton Hampden, Roke, Shillingford, Warborough and Wittenham","message":"This incident has been resolved now. If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused.","impact":"major","timestamp":"Aug 18, 06:18 - 09:31 BST"},{"code":"002nk9lm7fkx","name":"Unplanned outage in Gloucestershire","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 12, 22:57 - Aug 18, 06:18 BST"},{"code":"5hxyrt6w6844","name":"Unplanned outage in Frilford","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 11, 12:59 - Aug 18, 06:18 BST"},{"code":"wpkgrfbmkqz8","name":"[Scheduled] Emergency works in Chalford Hill","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 13, 22:01 - Aug 14, 04:00 BST"},{"code":"zvwnlbwzvc8p","name":"[Scheduled] Emergency maintinence","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 13, 00:00 - 04:00 BST"},{"code":"j58rsl0lv8vz","name":"Unplanned outage in South Leigh","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 12, 22:29 - 23:03 BST"},{"code":"xy23p6y6r66z","name":"Unplanned outage in Stanton Harcourt and Sutton","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 12, 21:57 - 22:28 BST"},{"code":"pgptq5j6t3yy","name":"Unplanned outage in Brookthorpe, Jacks Green, Little Haresfield, Portway, Thrupp, Whiteway and Whitminster","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 12, 20:05 - 21:08 BST"},{"code":"h6rc4c5p7v6d","name":"[Scheduled] Emergency maintinence in Kingston Bagpuize and Southmoor","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 12, 19:45 - 20:19 BST"},{"code":"sktwtlchbc4d","name":"Unplanned Outage in Roke","message":"Our engineers have restored services to the Roke area, and will continue to work to ensure no further disruptions to services.","impact":"critical","timestamp":"Aug 10, 21:16 - 22:56 BST"},{"code":"kgbpysnwqs7s","name":"Unplanned outage at Hunsdon","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 10, 12:36 - 20:52 BST"},{"code":"n5lf3j3j29dn","name":"Unplanned outage in Aston","message":"This incident has been resolved.","impact":"critical","timestamp":"Aug 10, 11:34 - 16:27 BST"},{"code":"3kk70y41xj8c","name":"Unplanned outage in Debden Green and Howlett End","message":"This incident has been resolved.","impact":"major","timestamp":"Aug 6, 23:45 - Aug 7, 03:23 BST"},{"code":"fj0lh2wqfy09","name":"Unplanned outage in Wellington Heath","message":"This incident has been resolved.","impact":"major","timestamp":"Aug 4, 12:57 - 15:56 BST"},{"code":"ndgq6fc3cdbs","name":"Unplanned Outage - Farley Hill (South East)","message":"Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual. What do I need to do? You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on. What if I have a problem? If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused. Kind Regards, The Gigaclear team","impact":"none","timestamp":"Aug 3, 01:32 - 04:35 BST"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2020-08-01T00:00:00+01:00","end_time":"2020-10-31T23:59:59+00:00"}

Incident History