{"page_status":{"page":{"name":"Gigaclear","subdomain":"gigaclearltd","domain":null,"created_at":"2016-11-12T18:59:13.980+00:00","updated_at":"2020-02-21T06:00:35.008+00:00","url":"http://www.gigaclear.com","hidden_from_search":false,"css_body_background_color":"ffffff","css_font_color":"333333","css_light_font_color":"AAAAAA","css_greens":"2fcc66","css_yellows":"f1c40f","css_oranges":"e67e22","css_reds":"e74c3c","allow_page_subscribers":true,"allow_incident_subscribers":false,"notifications_from_email":null,"allow_email_subscribers":false,"allow_sms_subscribers":false,"twitter_username":null,"branding":"basic","support_url":"http://www.gigaclear.com/about/help-and-support/","allow_webhook_subscribers":true,"css_border_color":"E0E0E0","css_graph_color":"ff8200","css_link_color":"ff8200","page_description":"Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents. 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If you continue to have issues wth your service, please, don't hesitate to contact our care team on 01865 591 100. Kindest Reards, The Gigaclear tea.","impact":"critical","timestamp":"Feb 20, 00:27 - 01:59 GMT"},{"code":"ftytcq2c9l03","name":"Unplanned Outage - Pencombe, Stoke Prior, Kimbolton, Luston, Mortimers Cross, Hope-under-Dinmore, The Vauld, Walkers Green, Sutton St.Nicholas, Munstone, Holmer","message":"Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual. What do I need to do? You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on. What if I have a problem? If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused. Kind Regards, The Gigaclear team","impact":"none","timestamp":"Feb 19, 14:04 - 15:49 GMT"},{"code":"g6m06szpdqqg","name":"Unplanned Outage at Braybrooke,Clipston,Sibbertoft, Great Cransley","message":"Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual. You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on. If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused. Kind Regards, The Gigaclear team","impact":"none","timestamp":"Feb 16, 08:53 - Feb 17, 18:35 GMT"},{"code":"rd2jvzcrn6m3","name":"Unplanned outage in Mathon and Wellington Heath","message":"Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual. You don’t need to do anything. Once the network is back online, your service will resume as normal. Although, if your broadband service is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on. If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com. We appreciate your patience on this matter and apologise for any inconvenience it may cause. Kind Regards The Gigaclear Team","impact":"none","timestamp":"Feb 17, 12:06 - 13:56 GMT"},{"code":"mjh1q8yfy2y9","name":"Unplanned Outage - Uppingham Community","message":"Your service is back up and running. If your broadband is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on. If you have any problems with your service after the outage, please contact us on 01865 591131 or support@gigaclear.com. Thank you for your patience.","impact":"none","timestamp":"Feb 14, 10:48 - 12:43 GMT"},{"code":"yttjmc377s87","name":"Unplanned outage at Southam","message":"Gigaclear networks have infomred us that all services have been restored. Should you still have an issue with your ocnnection, please, contact our care team on 01865 591 131, or email support@gigaclear.com","impact":"critical","timestamp":"Feb 14, 07:49 - 09:52 GMT"},{"code":"ysrc7j0h11xv","name":"Unplanned outage in Heads Hill","message":"Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual. You don’t need to do anything. Once the network is back online, your service will resume as normal. Although, if your broadband service is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on. If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com. We appreciate your patience on this matter and apologise for any inconvenience it may cause. Kind Regards The Gigaclear Team","impact":"none","timestamp":"Feb 9, 23:01 - Feb 10, 23:58 GMT"},{"code":"85y7wjymlmch","name":"Unplanned outage in Stratfield Mortimer","message":"Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual. If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com. We appreciate your patience on this matter and apologise for any inconvenience it may cause. Kind Regards The Gigaclear Team","impact":"none","timestamp":"Feb 10, 06:13 - 13:57 GMT"},{"code":"wtpzpxd4nh7p","name":"Unplanned outage in The Lavers, Hastingwood and Sheering.","message":"Gigaclear Networks have informed us that all services have been restored. If your broadband is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on. If you have any problems with your service after the outage, please contact us on 01865 591131 or support@gigaclear.com. Gigaclear would like to thank you for your patience.","impact":"critical","timestamp":"Feb 10, 07:57 - 11:33 GMT"},{"code":"cwg3mmhsjp7b","name":"Unplanned outage in Reading","message":"Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual. We appreciate your patience on this matter and apologise for any inconvenience it may cause. Kind Regards The Gigaclear Team","impact":"none","timestamp":"Feb 9, 21:36 - Feb 10, 00:59 GMT"},{"code":"fpz4lrwsshyt","name":"Unplanned outage in The Lavers, Sheering and Hastingwood","message":"Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual. If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com. We appreciate your patience on this matter and apologise for any inconvenience it may cause. Kind Regards The Gigaclear Team","impact":"none","timestamp":"Feb 9, 14:41 - 16:20 GMT"},{"code":"k94pz7m14r30","name":"[Scheduled] Emergency maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 6, 22:00 - Feb 7, 06:00 GMT"},{"code":"xv2m1952tbb5","name":"Unplanned Outage at Erbistock","message":"This incident has been resolved.","impact":"none","timestamp":"Feb 3, 04:25 - Feb 6, 16:45 GMT"},{"code":"nfsf211w81p0","name":"Unplanned outage in Moulton","message":"Good Afternoon, Gigaclear networks have informed us that the issue affecting the Moulton area has been resolved, all services have now been restored. if your broadband service is not working after the end time of this outage, please try rebooting your router. If you still have an issue with your service, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com. Kindest Regards, The Gigaclear Team.","impact":"none","timestamp":"Feb 6, 14:39 - 16:45 GMT"},{"code":"tlm9nz2kl2vm","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 5, 00:01 - 08:00 GMT"},{"code":"td2gprbg41lj","name":"[Scheduled] Emergency maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 4, 22:00 - Feb 5, 06:00 GMT"},{"code":"xy75jq9crqxd","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 4, 22:00 - Feb 5, 06:00 GMT"},{"code":"k7pp10ck9nvp","name":"[Scheduled] Emergency maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 31, 23:00 - Feb 1, 06:00 GMT"}]},{"name":"January","year":2020,"starts_on":3,"days":31,"incidents":[{"code":"dnb8jlr3n81x","name":"Unplanned outage at Mortimers Cross","message":"Gigaclear networks have identified a fualty fibre connector within the cabinet and repaired the connection. All services have now been restored, we thank you for your patience and apologise for any inconvenience caused.","impact":"critical","timestamp":"Jan 29, 22:06 - Jan 30, 01:26 GMT"},{"code":"m8d4kntghmlk","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 28, 22:01 - Jan 29, 04:00 GMT"},{"code":"886rj8d597d0","name":"Performance issues in North Martson","message":"Good Morning, Gigaclear networks have identified this issue to lie with a fualty componenet within a backhaul cabinet. This hardware has been replaced, and all services have been restored. We thank you for your patience while we reslved this issue.","impact":"minor","timestamp":"Jan 28, 19:33 - Jan 29, 00:07 GMT"},{"code":"16765p5cl9n1","name":"Unplanned Outage - Avening, Tetbury & Wistonbirt","message":"Gigaclear Networks have fixed the issue and your service has now been restored. 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Kind Regards The Gigaclear Team","impact":"none","timestamp":"Jan 25, 09:28 - 12:02 GMT"},{"code":"lhjy4y6vcf2q","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 22, 22:00 - Jan 23, 06:00 GMT"},{"code":"06l1x2l0ygxr","name":"Unplanned Outage - Bourton-on-the-hill, Paxford, Willersey, Weston-sub-edge, Mickleton, , Chipping Campden, Blockley Village","message":"This incident has been resolved.","impact":"major","timestamp":"Jan 16, 15:59 - Jan 22, 11:19 GMT"},{"code":"4q5t8c9dqtcz","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 21, 22:00 - Jan 22, 06:00 GMT"},{"code":"mc2t4vjpqf6j","name":"[Scheduled] Essential maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 20, 21:01 - Jan 21, 01:00 GMT"},{"code":"c1bb1b3t77w1","name":"Unplanned outage in Barnwell, Chelveston, Geddington, Glendon, Thorpe Waterville, Titchmarsh, and Lowick.","message":"Gigaclear Networks are pleased to announce that all services have been restored. Should you continue to have an issue with your service, please, do contact our care team on 01865 591 131, or email support@gigaclear.com We thank you for your patience while we resolved this issue.","impact":"critical","timestamp":"Jan 20, 03:14 - 06:52 GMT"},{"code":"y6mb7wgqr8wl","name":"Unplanned outage in Barnwell, Chelveston, Geddington, Glendon, Thorpe Waterville, Titchmarsh, and Lowick.","message":"Gigaclear engineers have confirmed that there was a fault within a component of our cabinet. This has since been investigated and resolved. We thank you for your patience while we worked to restore services. Kindest Regards, The Gigaclear Team.","impact":"none","timestamp":"Jan 18, 18:20 - 22:11 GMT"},{"code":"vscswmxnjd76","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 16, 22:00 - Jan 17, 06:00 GMT"},{"code":"4wj6157xm8b1","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 16, 23:00 - Jan 17, 06:00 GMT"},{"code":"qdrynrcp4lz3","name":"Fibre strike affecting customers in Corston","message":"Gigaclear networks have completed the repair work to the broken Fibre and your service should be back up and running. If you are still experiencing issues please restart your equipment before calling into customer care. Kind regards, The Gigaclear team.","impact":"none","timestamp":"Jan 15, 17:05 - Jan 16, 15:04 GMT"},{"code":"zmydqfntmzpq","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 13, 22:00 - Jan 14, 06:00 GMT"},{"code":"drfr7y875vv8","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 13, 21:00 - Jan 14, 01:00 GMT"},{"code":"3z4n5h8pq0v2","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 9, 23:00 - Jan 10, 06:00 GMT"},{"code":"d8l0csn53vh6","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 9, 22:00 - Jan 10, 06:00 GMT"},{"code":"b8t98qr2624s","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 7, 23:00 - Jan 8, 06:00 GMT"},{"code":"1mnzcd242qff","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 7, 22:00 - Jan 8, 06:00 GMT"},{"code":"3l6zx40xsdb7","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jan 7, 22:00 - Jan 8, 04:00 GMT"},{"code":"q6ysjxdlsmgv","name":"Unplanned outage in Panfield","message":"Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual. You don’t need to do anything. Once the network is back online, your service will resume as normal. Although, if your broadband service is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on. If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com. We appreciate your patience on this matter and apologise for any inconvenience it may cause. Kind Regards, The Gigaclear Team","impact":"major","timestamp":"Jan 1, 00:27 - 16:19 GMT"},{"code":"mzjtdj0ws8kw","name":"Unplanned Outage - Sandhurst Village","message":"This incident has been resolved.","impact":"none","timestamp":"Dec 1, 00:29 - Jan 1, 00:24 GMT"},{"code":"l8kfrq7rx9jm","name":"Unplanned outage in the Widdington, Clavering, Manuden and Rickling Green","message":"This incident has been resolved.","impact":"critical","timestamp":"Dec 20, 13:37 - Jan 1, 00:24 GMT"}]},{"name":"December","year":2019,"starts_on":0,"days":31,"incidents":[{"code":"2j9vt5f1fskh","name":"[Scheduled] Emergency maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 10, 22:00 - Dec 11, 06:00 GMT"},{"code":"fvdnpdwxmpn1","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 6, 22:00 - Dec 7, 06:00 GMT"},{"code":"18xrm2dl5hy6","name":"[Scheduled] Planned maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Dec 3, 22:00 - Dec 4, 06:00 GMT"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2019-12-01T00:00:00+00:00","end_time":"2020-02-29T23:59:59+00:00"}

Incident History