Gigaclear Status

Oct 19, 2019

No incidents reported today.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

Resolved - Gigaclear networks have resolved the issue affecting customers across Moulton, all services are fully operational.
Oct 17, 12:55 BST

Identified - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are doing everything they can to restore your service as quickly as possible. As soon as we have more information, we’ll let you know when to expect the service back up and running. You can also check our status page for updates by visiting www.gigaclear.com/network-status.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.
Oct 17, 12:40 BST

Partial outage in the Lambourn and Brightwalton areas

Resolved - This incident has been resolved.
Oct 17, 12:36 BST

Update - Gigaclear Networks have located a fibre break in the community of Brightwalton/Lambourne (RG20 7BB) which has affected some of our customers.

There are currently 3 teams working on fixing this outage as there are multiple breaks on the fibre cable.

Unfortunately at this stage, we do not yet have an estimated time of recovery. We will be in contact once the team on site have made significant progress.

Affected customers have been informed by e-mail and SMS.

Gigaclear apologises for any inconvenience caused.
Oct 10, 09:49 BST

Identified - Gigaclear Networks have located a fibre break in the community of Brightwalton/Lambourne (RG20 7BB) which has affected some of our customers. Our team will continue to work on site as there are multiple breaks on the network cable.
Unfortunately we are still unable to provide an accurate time for full service restoration but we will be in contact once the team on site have made significant progress.

We apologise for any inconvenience caused.

Kind Regards

The Gigaclear Team
Oct 9, 16:25 BST

Investigating - Gigaclear Networks have informed us that there is an issue with the service in the Lambourn and Brightwalton. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect the service back up and running.
Oct 9, 08:29 BST

Unplanned Outage - Creaton Network

Resolved - Gigaclear Engineers are in the process of replacing faulty equipment in the cabinet and expect service to be restored at approximately 06:00.

Once the network is back online, your service will resume as normal. Although, if your broadband service is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on.

If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards

The Gigaclear Team
Oct 17, 02:35 BST

Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Oct 17, 00:51 BST

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 01:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 BST

Scheduled - Gigaclear networks will be carrying out essential maintenance on the network in the Cottingham, Wilbarston, Lyddington, Welland Valley, Braybrooke, Bisbrooke, Bulwick, Uppingham, Hambleton, Clipston, Sibbertoft and Great Cransley areas. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologizes for any inconvenience caused.
Oct 8, 16:09 BST

Oct 15, 2019

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 BST

Scheduled - Gigaclear networks will be carrying out essential maintenance on the network in the Winson and Coxwell areas. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologizes for any inconvenience caused.
Oct 7, 15:38 BST

Unplanned Outage - Berkshire Network

Resolved - Gigaclear Networks have fixed the issue and your service has now been restored.

What do I need to do?

You don’t need to do anything. Once the network is back online, your service will resume as normal. Although, if your broadband service is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on.

What if I have a problem?

If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Oct 15, 04:44 BST

Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Oct 15, 00:32 BST

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

Network issue - Piddington, Calvert, Worminghall, Marsh Gibbon, Twyford, Botolph Claydon

Resolved - Gigaclear networks have informed us that the fibre has been repaired and all service are live once more. Should you still have an issue with your service, please do try rebooting your router and trying your connection again. Should you still be disconnected, please, do contact our care team on 01865 591 131, or email support@gigaclear.com.
Oct 11, 07:08 BST

Identified - Gigaclear Networks are still working on the issue with the service in your area. We have engaged additional resource in order for us to get your broadband back up and running.
The team will continue to work on the broken fibres until all services have been restored.
Unfortunately at this stage, we do not yet have an estimated time of recovery, however we hope to update you in the next couple of hours with restoration time.
We would like to thank you for your patience and again, apologise for any inconvenience caused.
Oct 10, 18:48 BST

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Piddington, Calvert, Worminghall, Marsh Gibbon, Twyford, Botolph Claydon. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Oct 10, 13:33 BST

Oct 9, 2019

Unplanned Outage in Southam

Resolved - This incident has been resolved.
Oct 9, 08:21 BST

Update - We are continuing to monitor for any further issues.
Oct 8, 17:55 BST

Monitoring - Gigaclear Networks have identified a break on a network fibre in Southam. Team has successfully spliced the main service. Engineers are working on site to restore the remaining services. We expect all services to be restored by 20:00 on 08/10/2019. We apologise for any inconvenience caused.
Oct 8, 16:14 BST

Identified - Gigaclear Networks have identified a break on a network fibre in Southam. The team will be implementing a temporary fix in order to restore services tonight. We will be implementing our permanent fix and will expect all services to be restored by 18:00 on 08/10/2019. We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards

The Gigaclear Team
Oct 7, 17:05 BST

Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Oct 7, 14:35 BST

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 BST

Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Naunton area. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Oct 3, 13:57 BST

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 BST

Scheduled - We need to upgrade traffic routing in our infrastructure, which unfortunately cannot be performed while the Network is running, requiring a service outage for some customers in the Guiting Power area. Affected customers have been advised by e-mail. In addition, as a result of this upgrade, customers with fixed IP addresses will have a new IP address. These have been separately communicated to affected customers. Gigaclear apologises for any inconvenience caused.
Oct 1, 10:41 BST

Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 BST

Scheduled - Gigaclear networks will be carrying out emergency maintenance on the network in the Woodnewton, Glapthorn, Polebrook, Barnwell, Thorpe Waterville, Lowick and Titchmarsh areas. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologizes for any inconvenience caused.
Oct 8, 15:46 BST

Oct 8, 2019

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 10:37 BST

Scheduled - Gigaclear networks will be carrying out essential maintenance on the network in the Rowney Green area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologizes for any inconvenience caused.
Oct 1, 08:22 BST

Oct 6, 2019

Unplanned Outage in Preston Bisset

Resolved - Our Engineers have reported all services are now restored and the incident is closed.

We sincerely apologises for any inconvenience this has caused.

Kind Regards
The Gigaclear Team
Oct 6, 02:08 BST

Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

Unfortunately, at this stage we can’t tell you when we expect service to be restored. As soon as we have more information we’ll let you know.

Kind Regards
The Gigaclear Team
Oct 5, 20:35 BST

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