All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer care team on 01865 591131.

Uptime over the past 90 days. View historical uptime.
Internet Network Operational
90 days ago
99.68 % uptime
Today
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Worcestershire Operational
90 days ago
99.68 % uptime
Today
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 19, 2021
Unplaned outage in Peasmore
Resolved - This incident has been resolved.
Jun 19, 00:56 BST
Monitoring - Our engineers are pleased to report they have managed to restore all services across Peasmore, and will continue to monitor the situation.
Jun 19, 00:00 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in the Peasmore area. Our engineers are investigating the cause of this problem and are doing everything they can to restore broadband services as quickly as possible.
Jun 18, 21:56 BST
Jun 18, 2021
Network Outage - Somerset
Resolved - This incident has been resolved.
Jun 18, 12:54 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 18, 08:00 BST
Investigating - We are aware there’s an issue with our service in the Somerset area.
Gigaclear engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Jun 18, 02:55 BST
Cabinet issue - Basildon
Resolved - This incident has been resolved.
Jun 18, 02:52 BST
Identified - Gigaclear engineers continue to work to restore services to affected customers in the Basildon area, we expect all services to be restored by 2:00PM. We thank you for your patience while we work.
Jun 16, 09:28 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Basildon.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jun 15, 12:34 BST
Jun 17, 2021
Unplanned outage in Norton Heath and Nine Ashes
Resolved - This incident has been resolved.
Jun 17, 06:09 BST
Update - We are continuing to investigate this issue.
Jun 17, 06:09 BST
Investigating - We are currently investigating this issue.
Jun 17, 04:31 BST
Jun 16, 2021
Unplanned Outage in Somerset
Resolved - This incident has been resolved.
Jun 16, 17:32 BST
Update - We are continuing to monitor for any further issues.
Jun 16, 17:19 BST
Monitoring - The services affected have been partially restored, and we are continuing to monitor the issue until full restoration is confirmed.
Jun 16, 12:28 BST
Identified - We have confirmed that the issue affecting services in Somerset are being caused by a major outage affecting a third party provider. We are working closely with the third party to get the issue resolved as quickly as possible, and will post any further updates on this page. We do not currently have an estimated time of repair. We thank you for your continued patience.
Jun 16, 07:54 BST
Update - We are continuing to investigate the issue with our backhaul provider, and apologise for any inconvenience caused. The Gigaclear Team.
Jun 16, 06:06 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jun 15, 23:29 BST
Jun 15, 2021
Jun 14, 2021
Unplanned incident in Godden Green
Resolved - All services have no been restored, there should be no further problems in the area.
Jun 14, 10:35 BST
Identified - We are aware of an issue affecting services in Godden Green and the surrounding area. Our engineers are on the way to the site to look into this further, but we do not currently have an estimated time of repair. We will post any further updates on this page.
Jun 14, 09:26 BST
Jun 13, 2021
Network issue - Essex
Resolved - This incident has now been resolved and all services are restored.
Jun 13, 03:56 BST
Monitoring - Services have been restored in Essex, and we are monitoring the situation closely for any further issues. If you are still having issues with your service, please reboot your router.
Jun 12, 15:09 BST
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Essex. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Jun 12, 14:46 BST
Jun 12, 2021
Jun 11, 2021
Unplanned outage - Berkshire
Resolved - Good news, our engineers have now fixed the issue affecting services across Berkshire,

Is there anything I should do?

You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.

What if I have a problem?

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.
We thank you for your patience during this time and apologise for any disruption caused.
Jun 11, 10:29 BST
Monitoring - Good news, we've resolved the problem and monitoring this further to ensure there are no repeats to this issue.
Jun 11, 09:51 BST
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Our engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Jun 11, 08:48 BST
Jun 10, 2021

No incidents reported.

Jun 9, 2021
Unplanned outage Berkshire
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Jun 9, 12:13 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jun 9, 12:03 BST
Jun 8, 2021
Unplanned Incident - Waltham Abbey
Resolved - This incident has been resolved and all services are now back online. We have been monitoring the services since the issue. If you are still having issues please reboot your router and if the issues persist then call our customer care team on 01865591131.
Jun 8, 16:18 BST
Investigating - We been have informed us that there is an issue with the service in your area. Our engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Jun 8, 09:29 BST
Jun 7, 2021
Unplanned Incident - Duddenhoe End
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.

What do I need to do?

You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.

What if I have a problem?

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.
We thank you for your patience during this time and apologise for any disruption caused.
Jun 7, 20:19 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Duddenhoe End.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jun 7, 16:32 BST
Jun 6, 2021
Unplanned outage Little Somerford
Resolved - Our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Jun 6, 16:51 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jun 6, 13:43 BST
Jun 5, 2021

No incidents reported.

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