Identified - The reason for the loss of service was unexpected effects of planned maintenance in the area. We apologise for any inconvenience caused and all services will be restored and stable by 6am 18/5/22. We will confirm there are no further issues once the maintenance is complete. We apologise for any inconvenience caused.
May 18, 00:32 BST
Investigating - We are aware of an issue affecting services in Wooton, Oxfordshire and some nearby locations. We are investigating the cause and will update you as soon as we have more information. We do not currently have an estimated time of repair.
May 17, 23:07 BST

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Partial Outage
90 days ago
99.58 % uptime
Today
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Partial Outage
Rutland Operational
Wiltshire Operational
Worcestershire Operational
90 days ago
99.58 % uptime
Today
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 18, 2022

Unresolved incident: Unplanned Incident - Wooton, Oxfordshire.

May 17, 2022
Resolved - This incident has been resolved.
May 17, 23:58 BST
Monitoring - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.

What do I need to do?

You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.

What if I have a problem?

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.
We thank you for your patience during this time and apologise for any disruption caused.

May 17, 12:48 BST
Update - Our engineers are continuing to work to restore service. We are aware that some customers remain offline.

We can only apologise for the delay; we are aware this falls behind the level of service we like to provide for our customers. We are doing all we can, to restore service to the remaining affected customers and we thank you for your continued patience.

May 16, 18:41 BST
Update - Our engineers are on site working on final fibre repairs. Some services have begun to come back online in the area and engineers will now be staying on site until all services are back online. We thank you for you continued patience as we work to get this issue resolved.
May 16, 13:27 BST
Update - We’re aware of the issues you’re currently experiencing with your broadband service and thank you for your patience

We have restored some of the services in your local area, however, we are aware that some of our customer’s services continue to be affected. We have been advised by the engineering team that further work will be needed tomorrow.

Please accept our sincere apologies for the time taken to restore service, we will continue updates tomorrow morning.

May 15, 20:59 BST
Update - We’re aware of the issues you’re currently experiencing with your broadband service and thank you for your patience.

While we have restored some of the services in your local area, we are aware that some of our customer’s services continue to be affected. We have been advised by the engineering team that it is unlikely that all our customers will be online today, and works are going to continue into early next week.

We understand that any loss of service is an inconvenience, please accept our sincere apologies for the time taken to restore service, we will continue to monitor and provide updates.

May 15, 18:07 BST
Update - Our engineers are working on site and have managed to restore some of the service in your local area. Our engineers are continuing to monitor the network until service is fully restored.

We’ll get back in contact with you as soon as we know that the problem has been fully resolved and your broadband service is up and running again.

May 15, 10:03 BST
Update - We’re currently working on repairing the damaged network, we regret to inform our customers that a repair today is unlikely. We will continue to monitor the situation closely and update you as soon as we have further news. We would like to thank you for your continued understanding and patience as we work to get to get this issue resolved.
May 14, 18:27 BST
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on re-splicing our optic cables to get this issue resolved, thank you for your patience.
May 14, 14:16 BST
Update - Unfortunately, it’s taking a little longer than we thought to resolve the issue that’s affected your broadband service today. Our engineers are still hard at work trying to resolve the issue and are hoping to restore the service in your area as soon as they can.

We’re unable to give you an accurate timeframe as to when this issue might be resolved. As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again

We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

May 14, 09:47 BST
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on repairing the fibre which will proceed through the night and continue to Saturday to get this issue resolved.
May 13, 18:04 BST
Update - We are continuing to work on a fix for this issue.
May 13, 16:48 BST
Update - our engineers continue working on site to fix the fault.
We’re currently working on fibre repairs in order to begin restoring connections to get this issue resolved.

Kind regards
The Gigaclear Team

May 13, 14:56 BST
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on the fibre and will be carrying on through the night, splicing of the fibre will take place tonight and into the morning to get this issue resolved. More updates to follow.
May 12, 18:05 BST
Update - We're sorry for the ongoing issues with your Gigaclear service. We’re currently working on site , preparing to install new fibre to replace the damaged fibre. Unfortunately our engineers have had set backs with regards to the preparation of the site for fibre installation and are still working on site throughout the night and this morning. We appreciate your patience as we work to get this issue resolved.
May 12, 13:02 BST
Update - We're sorry for the ongoing issues with your Gigaclear service. We’re currently working on site to prepare the location to install new fibre to replace the damaged fibre. The preparatory work for this is proving difficult due to other works in the area making Gigaclear infrastructure difficult to access. We apologise for the ongoing issues, and our engineers are continuing to work tonight to get this issue resolved.
May 11, 19:16 BST
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on the fault. Our engineers will be on site tomorrow conducting civils work, once this is completed we will update you further. We are working to get this issue resolved.
May 10, 19:03 BST
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on testing on site to understand the full scope of works required to get this issue resolved.
May 10, 14:10 BST
Update - We are continuing to work to restore service as soon as possible. The reason for the loss of service was damage to critical Gigaclear fibre caused by a third party. We are working with the third party to provide Gigaclear engineers safe access to the site, so the we can work out the full scale of the damage.
May 10, 09:19 BST
Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was damage to critical Gigaclear fibre. Due to the location of the damage it is proving difficult to access the site to begin repairs. We will update once we have a plan in place to update repairs which is now likely to be tomorrow (10/05/22). We apologise for any inconvenience caused.
May 9, 16:47 BST
Investigating - We are currently investigating this issue.
May 9, 13:51 BST
May 16, 2022
May 15, 2022
May 14, 2022
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
May 14, 20:54 BST
Investigating - We are currently investigating this issue.
May 14, 17:44 BST
May 13, 2022
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
May 13, 16:48 BST
Update - We’re currently working on connecting the newly installed network fibre.
We have Engineers on site ready to begin restoring connections.
We apologise for the disruption caused and will keep you updated as we work to get this issue resolved.

May 13, 13:14 BST
Update - We're sorry for the ongoing issues affecting services in the area.
We’re currently working on getting the necessary permits, and working with relevant landowner to begin working on replacing a large section of fibre.
We apologise for the disruption caused and will keep you updated as we work to get this issue resolved.
We will provide another update at 12:00 13/05/2022

Kind regards,
The Gigaclear Team

May 12, 15:14 BST
Update - We're sorry for the ongoing issues affecting services in the area. We’re currently working on getting the necessary permits, and working with relevant landowner to begin working on replacing a large section of fibre. We apologise for the disruption caused and will keep you updated as we work to get this issue resolved.
May 11, 19:39 BST
Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was a stretch of our fibre has been damaged. Civil works will be taking place tomorrow and we will keep you updated with the progress of the fault.
May 10, 19:10 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Terling.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.

May 10, 16:23 BST
May 12, 2022
May 11, 2022
May 10, 2022
May 9, 2022
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
May 9, 15:32 BST
Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was due to mains power failure, we currently have a team on-site working to restore service.
May 9, 13:21 BST
Update - Our engineers are still hard at work investigating what’s caused today’s service issue. We’re doing everything we can to find the root of the problem, so we can restore your broadband service as quickly as possible.
May 9, 11:30 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
May 9, 09:43 BST
May 8, 2022
Resolved - This incident has been resolved.
May 8, 20:33 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 18:36 BST
Update - Our engineers are continuing to monitor the network until Major incident is fully restored.

We’ll get back in contact with you as soon as we know that the problem has been fully resolved however your broadband service is up and running again.

May 8, 18:36 BST
Update - Third Party continue to work on major incident.
Splicing work is ongoing and we expect to see services restore as the cable is repaired,

We will continue to monitor for updates and provide another update at 19:00 08/05/2022.

We thank you for your continued patience,

Kind Regards,
The Gigaclear team

May 8, 13:41 BST
Update - Third Party Works continue until issue is resolved.
Civil works are ongoing and Engineers are working to begin the splicing of the new fibres.

We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Kind Regards,
The Gigaclear team

May 8, 09:08 BST
Update - Third party teams are on site repairing a Major fibre break in Bristol.
Engineers are currently on site with engineers on standby to ensure works continue until resolution.
We will provide another update at 9am on 08/05/2022

Kind Regards,
The Gigaclear team

May 7, 22:53 BST
Update - Unfortunately, it’s taking a little longer than we thought to resolve the issue that’s affected your broadband service today. Our engineers are still hard at work trying to resolve the issue with our third party and are hoping to restore the service in your area as soon as they can.

We’re unable to give you an accurate timeframe as to when this issue might be resolved.
As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.

We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Kind Regards,
The Gigaclear team

May 7, 20:23 BST
Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible.
The reason for the loss of service was Third party Equipment error.
Third party engineers are being dispatched to site to begin works to restore service.

Kind Regards,
The Gigaclear team

May 7, 15:18 BST
Update - Our engineers are still hard at work investigating what’s caused today’s service issue. We’re doing everything we can to find the root of the problem, so we can restore your broadband service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.

We understand that any loss of service can be inconvenient, therefore we appreciate your ongoing patience and apologise for any disruption caused.

Kind Regards,
The Gigaclear team

May 7, 12:09 BST
Investigating - We are currently investigating this issue.
May 7, 09:16 BST
May 7, 2022
May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.