Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer care team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Customer Portal Operational

Customer Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Emergency Maintenance Nov 26, 00:01-06:01 GMT

Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Wilbarston and Cottingham (East Midlands) area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Posted on Nov 24, 17:30 GMT

Planned Emergency Maintenance Nov 28, 22:00 - Nov 29, 10:00 GMT

Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Aynho & Souldern, Croughton, Raf Croughton2 (East Midlands), RAF Croughton 3, Chacombe (East Midlands), Charlton (East Midlands), Evenley (East Midlands), Eydon (East Midlands), Greens Norton (East Midlands), Hinton-in-the-Hedges (East Midlands), Litchborough (East Midlands), Pattishall (East Midlands), Preston Bissett (East Midlands), Rothersthorpe (East Midlands), Silverstone (East Midlands), Syresham (East Midlands), Thorpe Mandeville (East Midlands), Bitchet Green, Dunks Green, Godden Green, Hadlow1A, Plaxtol area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Posted on Nov 23, 17:40 GMT

Past Incidents

Nov 25, 2020

Planned Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 04:01 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:01 GMT

Scheduled - Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Clapton on the Hill, Guiting Power, Little Barrington, Lower Swell, Little Rissington, Langford (South East), Adlestrop (South West), Aston Magna (South West), Blockley Village (South West), Bourton-on-the-hill (South West) area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Nov 24, 17:24 GMT

Nov 24, 2020

Planned Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 06:01 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 00:01 GMT

Scheduled - Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Minster Lovell (South East) and Swinbrook (South East) area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Nov 23, 17:46 GMT

Nov 23, 2020

Unplanned outage in the Great Saling area

Resolved - This incident has been resolved.
Nov 23, 18:31 GMT

Monitoring - Our engineers have located the issue in the power supply for ciritical infrastucture, and have restored all services.

We will continue to monitor services ensuring no furhter faults.
Nov 23, 18:17 GMT

Update - Our engineers are still investigating what has caused the current issue. We’re doing everything we can to find the root of the problem, and will update this page when we have a further update.
Nov 23, 18:02 GMT

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in the Great Sailing area. Our engineers are investigating the cause of this problem and are doing everything they can to restore broadband services as quickly as possible.
Nov 23, 15:35 GMT

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 06:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 18:00 GMT

Scheduled - Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Clifton Hampden, Wittenham, Warborough & Shillingford, Roke area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Oct 12, 10:45 BST

Nov 17, 2020

Unplanned Outage in Little Barrington

Resolved - This incident has been resolved.
Nov 17, 15:34 GMT

Monitoring - Our engineers have restored all services in the area after resolving an issue within the power supply to critical hardware within the area.

We will continue to monitor services to ensure no further inturruptions occour.

We thank you for your patience while we resolve this issue.
Nov 17, 15:15 GMT

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in the Little Barrington area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Nov 17, 14:31 GMT

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

Unplanned Outage - Essendine & Carlby

Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.

What do I need to do?

You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.

What if I have a problem?

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.
We thank you for your patience during this time and apologise for any disruption caused.

Kind Regards,
The Gigaclear team
Nov 14, 13:04 GMT

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area.

Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Kind Regards,
The Gigaclear team
Nov 14, 10:51 GMT

Nov 13, 2020

Network Outage - Moulton (East Midlands)

Resolved - Our engineers have successfully restored service to your community.
Nov 13, 13:39 GMT

Update - Our engineers have arrived on site and are performing tests to determine the issue at hand, we will keep this page up to date as they progress.
Nov 13, 13:22 GMT

Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Nov 13, 12:32 GMT

Nov 12, 2020

Unplanned Outage = Great Saling (East)

Nov 11, 2020

No incidents reported.