Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer care team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Customer Portal Operational

Customer Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 14, 2021

No incidents reported today.

May 13, 2021

No incidents reported.

May 12, 2021

Unplanned outage in Crickham

Resolved - This incident has been resolved.
May 12, 13:29 BST

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
May 12, 11:13 BST

Oxfordshire

Resolved - Service has now been fully restored. You should be able to access your broadband service as usual.

What do I need to do?

You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.

What if I have a problem?

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.

We thank you for your patience during this time and apologise for any disruption caused.
May 12, 08:51 BST

Update - The issue has been identified with the third party backhaul supplier, and is still ongoing. We apologise for the continued delay and will keep you updated as this progresses.

The Gigaclear Team
May 12, 07:16 BST

Update - The issue has been identified with the third party backhaul supplier, who are investigating the issue. We apologise for any inconvenience caused.

The Gigaclear Team
May 12, 07:11 BST

Identified - The issue has been identified with the third party backhaul supplier.
May 12, 03:30 BST

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

Network issue - Essex

Resolved - This issue has now been resolved. All services have now been restored. If you are having any difficulties with your connection then please reboot your router, and if the issues persist then please call our customer care team on 01865591131.
May 7, 12:30 BST

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Essex. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
May 7, 12:08 BST

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.