Monitoring - Our engineers are working on site and have managed to restore some of the service in your local area. Our engineers are continuing to monitor the network until service is fully restored.
Aug 10, 17:46 BST
Aug 10, 17:46 BST
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on the damage to the Gigaclear network. Due to the extent of the works needed, they are unable to give us an estimate at present, however, we will continue to provide updates as the works continue to get this issue resolved.
Aug 10, 16:18 BST
Aug 10, 16:18 BST
Update - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was damage to the fibre as described in previous updates. We are awaiting traffic management and the work needed to fix the damaged fibre will commence once traffic management is on site.
Aug 10, 09:39 BST
Aug 10, 09:39 BST
Update - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was the damage to Gigaclear fibre described yesterday. Due to the extent of the works required and the necessity of arranging a road closure to complete the works safely, these works will begin tomorrow morning, 10/8/22. We will provide further updates once work has commenced tomorrow. We apologise for any inconvenience caused.
Aug 9, 10:48 BST
Aug 9, 10:48 BST
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on arranging the necessary resources to resolve the issue. Due to the nature of the fault, a temporary fix is not possible at this time, our next update will be at 9 am on 09/08/2022, as heavy machinery and a possible road closure may also be required to get this issue resolved.
Aug 8, 18:05 BST
Aug 8, 18:05 BST
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on arranging the required resources needed at access and repair the broken fibre to get this issue resolved.
Aug 8, 16:10 BST
Aug 8, 16:10 BST
Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was damage to Gigaclear fibre. We currently have a team onsite, working to find the location of the damage. We will update you when we have further information.
Aug 8, 12:31 BST
Aug 8, 12:31 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.
We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologize for any disruption caused.
Aug 8, 09:51 BST
As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.
We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologize for any disruption caused.
Aug 8, 09:51 BST
About This Site
Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.
If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.
Internet Network
Major Outage
Bedfordshire
Operational
Berkshire
Operational
Buckinghamshire
Operational
Cambridgeshire & Huntingdonshire
Operational
Devon & Somerset
Operational
Essex
Major Outage
Gloucestershire
Operational
Herefordshire
Operational
Kent
Operational
Leicestershire
Operational
Lincolnshire
Operational
Northamptonshire
Operational
Oxfordshire
Operational
Rutland
Operational
Wiltshire
Operational
Worcestershire
Operational
Surrey
Operational
Network Services
Operational
Domain Name Service (DNS)
?
Operational
DHCP
?
Operational
Customer Portal
Operational
Customer Care
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.