All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer care team on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance Sep 19, 22:00 - Sep 20, 06:00 BST
Gigaclear networks will be carrying out essential maintenance on the network in the North Marston and Oving areas. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologizes for any inconvenience caused.
Posted on Sep 16, 11:36 BST
Planned Maintenance Sep 25, 22:00 - Sep 26, 06:00 BST
Gigaclear networks will be carrying out essential maintenance on the network in the Tidmarsh area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologizes for any inconvenience caused.
Posted on Sep 18, 10:30 BST
Past Incidents
Sep 19, 2019

No incidents reported today.

Sep 18, 2019
Unplanned Outage in Bourton on the Hill, Blockley Village, Paxford, Weston-sub-edge, Mickleton, Willersey and Chipping Camden
Resolved - Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.

Kind Regards
The Gigaclear Team
Sep 18, 17:19 BST
Update - Specialist engineers are repairing damage to a major fibre affecting customers in the Bourton on the Hill, Blockley Village, Paxford, Weston-sub-edge, Mickleton, Willersey and Chipping Camden areas,, and expect service to be restored at approximately 23:30. We appreciate your patience on this matter and apologise for any inconvenience it may cause.
Sep 18, 11:54 BST
Update - Specialist engineers have diagnosed damage to a major fibre affecting customers in the Bourton on the Hill, Blockley Village, Paxford, Weston-sub-edge, Mickleton, Willersey and Chipping Camden areas, and are en-route to effect repairs, but at this stage we are unable to estimate when the service will be restored.

Affected customers have been informed by e-mail and SMS.

Gigaclear apologises for any inconvenience caused.
Sep 18, 11:38 BST
Update - Gigaclear Networks are still working on the issue with the service in your area. The issue has been identified as a broken Network Fibre and the engineers are working to fix this, We will be in contact again when we can provide a time for you to expect your service to be restored..

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Sep 18, 08:22 BST
Identified - Gigaclear Networks are still working on the issue with the service in your area. The issue has been identified and the engineers are working to fix this, so we can get your broadband service up and running again.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Sep 18, 02:05 BST
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Sep 17, 18:32 BST
Sep 17, 2019
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 BST
Scheduled - Gigaclear networks will be carrying out essential maintenance on the network in the Tirley, Highnam, Puckrup, Maisemore and Tibberton areas. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologizes for any inconvenience caused.
Sep 16, 11:34 BST
Sep 16, 2019
Cabinet issue - Puckrup
Resolved - This incident has been resolved. If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Sep 16, 14:46 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Puckrup (GL20 6JH).

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Sep 16, 10:22 BST
Unplanned Outage - Locks Hill
Resolved - Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.

What do I need to do?

You don’t need to do anything. Once the network is back online, your service will resume as normal. Although, if your broadband service is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on.

What if I have a problem?

If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.
Sep 16, 06:29 BST
Identified - Gigaclear Networks are still working on the issue with the service in your area.

The issue has been identified and the engineers are working to fix this, so we can get your broadband service up and running again.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.
Sep 16, 04:10 BST
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Sep 16, 00:58 BST
Sep 15, 2019

No incidents reported.

Sep 14, 2019
Unplanned Outage in Whelford
Resolved - Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.

You don’t need to do anything. Once the network is back online, your service will resume as normal. Although, if your broadband service is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on.

If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.
Sep 14, 14:49 BST
Identified - Gigaclear Networks are still working on the issue with the service in your area. The issue has been identified and the engineers are working to fix this, so we can get your broadband service up and running again.

We will contact you again to let you know when the service in your area has been restored and your broadband service is up and running again.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Sep 14, 12:48 BST
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Sep 14, 10:08 BST
Sep 13, 2019
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:00 BST
Scheduled - We have been advised by one of our third party network providers, that they need to perform maintenance work in the Eddington area. Affected customers will experience a loss of service during the maintenance window and have been alerted by e-mail. Gigaclear apologizes for any inconvenience caused.
Sep 6, 17:25 BST
Sep 11, 2019
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 BST
Scheduled - Gigaclear networks will be carrying out essential maintenance on the network in the Cottingham area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologizes for any inconvenience caused.
Sep 3, 16:51 BST
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 BST
Scheduled - Gigaclear networks will be carrying out essential maintenance on the network in the Basildon area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologizes for any inconvenience caused.
Sep 3, 16:49 BST
Planned maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 BST
Scheduled - We have been advised by one of our third party network providers, that they need to perform maintenance work in the Millhayes, Churchinford, Ford Street, Upottery and Coxwell areas. Affected customers will experience a loss of service during the maintenance window and have been alerted by e-mail. Gigaclear apologizes for any inconvenience caused.
Sep 3, 16:41 BST
Sep 10, 2019
Unplanned Outage - Pangbourne, Abbotts Leigh, Twekesbury, Wiltshire
Resolved - This incident has been resolved.
Sep 10, 13:45 BST
Monitoring - Gigaclear Networks are still working on the issue with the service in your area.

The issue has been identified and the engineers are working to fix this, so we can get your broadband service up and running again. We expect service to be restored by 06:00.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.
Sep 10, 03:42 BST
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect the service back up and running.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Sep 10, 01:39 BST
Cabinet issue - Clapton on the Hill (GL54 3DY)
Resolved - This incident has been resolved.
Sep 10, 01:38 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Clapton on the Hill. GL54 3DY

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Sep 6, 08:39 BST
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 BST
Scheduled - We have been advised by one of our third party network providers, that they need to perform maintenance work in the Rowney Green areas. Affected customers will experience a loss of service during the maintenance window and have been alerted by e-mail. Gigaclear apologizes for any inconvenience caused.
Aug 29, 14:52 BST
Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 BST
Scheduled - Gigaclear networks will be carrying out essential maintenance on the network in the Yattendon area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologizes for any inconvenience caused.
Aug 29, 14:50 BST
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