Update - We are continuing to work on a fix for this issue.
Feb 08, 2023 - 08:46 GMT
Update - We’re currently working on civils works unfortunately these are taking longer than expected to resolve, as more resources are being obtained in order to to get this issue resolved. We thank you for your ongoing patience in this matter.
Feb 08, 2023 - 08:45 GMT
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on civils works to access further damaged sections of fibre. The estimated time of resolution is currently 08/02/2023 to get this issue resolved.
Feb 07, 2023 - 11:50 GMT
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on repairing the damage to our network

Additional rescores have been allocated and fiber repairs are underway we hope to have an ETA by the end of the day .

We would like to take the chance to thank you for your patience and understanding while to get this issue resolved.

Feb 03, 2023 - 10:31 GMT
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on repairing the damage to our network

Additional rescores have been allocated and civil works are underway to allow us to commence further fiber repairs tomorrow.

We would like to take the chance to thank you for your patience and understanding while to get this issue resolved.

Feb 02, 2023 - 11:37 GMT
Update - Unfortunately, it’s taking a little longer than we thought to resolve the issue that’s affected your broadband service today. Our engineers are still hard at work trying to resolve the issue and are hoping to restore the service in your area as soon as they can.
Feb 01, 2023 - 14:39 GMT
Update - Unfortunately, the repair is more complicated than first anticipated, additional rescores have been requested and we shall continue to update you as the day progresses
Feb 01, 2023 - 11:06 GMT
Update - We regret to inform you that due to the complexity of the fibre break, our team is requiring the assistance of specialist technicians to complete the necessary repairs. This situation requires a new fix plan to be formulated to ensure that the issue is resolved as efficiently as possible.

We appreciate your understanding and apologise for any inconvenience this may cause. Rest assured that our team is working diligently to resolve the issue and restore full service to you as soon as possible.

Thank you for your patience and support.

Jan 31, 2023 - 19:31 GMT
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on repairing the damage to our network

We shall continue to update you as the work progresses.

We would like to take the chance to thank you for your patience and understanding while to get this issue resolved.

Jan 31, 2023 - 15:52 GMT
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on repairing the damage to our network

We are aiming to have most customers online by the end of the day, we shall continue to update you as the work progresses.

We would like to take the chance to thank you for your patience and understanding while to get this issue resolved.

Jan 31, 2023 - 10:05 GMT
Update - We are continuing to work on a fix for this issue.
Jan 30, 2023 - 20:35 GMT
Update - We’re currently working on repairing the damage to our network

We are aiming to have most customers online by the 31st, we shall continue to update you as the work progresses.

We would like to take the chance to thank you for your patience and understanding while getting this issue resolved.

Jan 30, 2023 - 15:05 GMT
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on repairing our network fibre to get this issue resolved.
Jan 30, 2023 - 11:17 GMT
Update - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was due to damage to our network. Resources and traffic management permits have been agreed to for Monday 30th of January to begin repairs, unfortunately, we are unable to bring this date forward at present. We are aiming to have most customers online by the 31st, we shall continue to update you as the work progresses.

The next update will be at 10:00 on Monday the 30th of January 2023.

Jan 27, 2023 - 16:04 GMT
Update - Resources and traffic management permits have been agreed for Monday 30th of January to begin repairs, we are working to bring this date forward and will continue to update our customers as the incident progresses.
Jan 26, 2023 - 18:02 GMT
Update - We are continuing to work on a fix for this issue.
Jan 26, 2023 - 16:27 GMT
Update - We are continuing to obtain resources and traffic management permits in order to begin the repairs, we will update as soon as we have an ETA to begin work.
Jan 26, 2023 - 16:27 GMT
Update - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was due to damage to our network. Due to the nature of the damage, further investigations are required. We are continuing to obtain resources and traffic management permits in order to begin the repairs.
Jan 25, 2023 - 16:20 GMT
Update - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was due to damage to our network, we are currently obtaining resources and traffic management permits in order to begin the repairs.
Jan 25, 2023 - 10:01 GMT
Identified - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on obtaining resources in order to begin repairs on the fault identified, unfortunately no temporary fix is possible and traffic management would be needed to get this issue resolved.
Jan 24, 2023 - 23:02 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Middle Barton. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.

Jan 24, 2023 - 17:20 GMT
Update - Engineers will have the last section of civil work completed by end of the day tomorrow,
Engineers will then be able to start repairing the damaged connections.
We expect services to be restore by 20:00 08/02

Feb 07, 2023 - 17:26 GMT
Update - Our engineers are still fixing the affected fibers, due to the location of the break additional traffic management and civils are required.

We have a confirmed date of 06/02/2023. We understand that is past our usual time frames and we are doing all we can to bring this date forward and will be in touch as soon as there is any further news.

Jan 31, 2023 - 14:57 GMT
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on the civil repairs so the new fibre can be installed to get this issue resolved.
Jan 25, 2023 - 14:23 GMT
Update - We’ve now identified the cause of the service issue.
The reason for the loss of service was Network Fibre break.
Due to the severity of the damage and the complexity of the issue we will need to allocate traffic management and a specialist team to rectify the damage this will be in place from the 25th January 2023. We shall share further updates as they become available.

We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption.
Kind Regards,
The Gigaclear team

Jan 23, 2023 - 10:49 GMT
Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible.
The reason for the loss of service was Network Fibre break.
Civil resources to be assigned to replace the damaged section of fibre.
Due to the severity of the damage we are unable to provide an estimated time for repair.
Works are being expedited and we will share further updates as they become available.
We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption.
Kind Regards,
The Gigaclear team

Jan 20, 2023 - 19:30 GMT
Update - Our engineers are still hard at work investigating what’s caused today’s service issue. We’re doing everything we can to find the root of the problem, so we can restore your broadband service as quickly as possible.
Jan 20, 2023 - 15:20 GMT
Investigating - Gigaclear are aware of an issue affecting services in the Northmoor area of Oxfordshire. Our engineers are currently investigating the issue, and will update this page withe rfurther infomation as it is available.
Jan 20, 2023 - 12:19 GMT
Update - Our engineers are working on site and have managed to restore some of the service in your local area. Our engineers are continuing to work and monitor the network until service is fully restored.
Feb 07, 2023 - 12:31 GMT
Update - Gigaclear engineers continue to work on a permanent soltion to this issue, and have restored services while a permanent solution is being planned. We still expect the majoritory of services to be fully restored by the end of Monday.
Feb 04, 2023 - 14:58 GMT
Update - We are aware of the ongoing service disruption in your community and we appreciate how frustrating this disruption is, our engineers have located the damage and a fix plan is being implemented, crews will be on site around the clock to reconnect you and your neighbours. Unfortunately a complex repair is needed and it will take us a few more days to get you back online. At present we are expecting all services to be restored by close of play Monday 6th February.
Feb 02, 2023 - 15:41 GMT
Update - The reason for the loss of service was damage to network fibre. Team have been unable to implement temporary repair. Resource is being assigned to replace the damaged section. The Tarmac on the road has been disturbed damaging network fibre in several places. We are unable to provide an estimated date of restoration, however we will share this once available.
Feb 02, 2023 - 09:58 GMT
Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible.
The reason for the loss of service was damage to network fibre.
Team have been unable to implement temporary repair.
Resource is being assigned to replace the damaged section.

We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption.

Kind Regards,
The Gigaclear team

Jan 31, 2023 - 12:17 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Buckinghamshire. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.

Jan 30, 2023 - 14:35 GMT
Update - We are continuing work to resolve the issue.

We will continue to update this page as works progress.

Jan 31, 2023 - 10:06 GMT
Update - We are due to begin a permanent fix on Monday 30th of January. We will continue to update this page as works progress.
Jan 27, 2023 - 16:28 GMT
Monitoring - Gigaclear engineers have now put a temporary fix in place and service should be restored, we will continue to monitor the situation until a permanent fix has been completed. We thank you for your patience in this matter.
Jan 25, 2023 - 23:14 GMT
Update - Gigaclear engineers are on site and are working on a fix plan to restore services to their usual standards. We are yet to have an estimated repair time, but will update this page with further infomation as we can.
Jan 25, 2023 - 20:49 GMT
Identified - We apologize for the inconvenience, we are currently experiencing degraded network performance in Oxfordshire. Our team is working to resolve the issue, please bear with us. Thank you for your patience. Updates to follow
Jan 25, 2023 - 18:50 GMT

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Major Outage
90 days ago
97.6 % uptime
Today
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Major Outage
Rutland Operational
Wiltshire Operational
Worcestershire Operational
90 days ago
99.94 % uptime
Today
Surrey Operational
90 days ago
95.26 % uptime
Today
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 8, 2023

Unresolved incident: Network issue - Middle Barton.

Feb 7, 2023
Resolved - This incident has been resolved.
Feb 7, 17:27 GMT
Investigating - We are aware that some customers are experiencing a loss in service in the Bagshot area. We are currently working on a fix plan to restore service as quickly as possible. we will confirm once resource has been assigned to resolve this issue.We thank you for your patience in this matter.
Jan 24, 12:27 GMT
Resolved - This incident has been resolved.
Feb 7, 17:27 GMT
Identified - We’re currently working on repairing the damage to our network

We are aiming to have most customers online by the 3rd of February, we shall continue to update you as the work progresses.

We would like to take the chance to thank you for your patience and understanding while getting this issue resolved.

Feb 1, 10:34 GMT
Update - Unfortunately, it’s taking a little longer than we thought to resolve the issue that’s affected your broadband service today. We are still working hard trying to resolve this issue and to restore the service in your area as soon as we can.
Jan 30, 14:25 GMT
Update - We are still working on this issue and organising the resources to attend on site to resolve this disruption as soon as possible.
Jan 27, 17:11 GMT
Update - We are continuing to investigate this issue.
Jan 26, 11:13 GMT
Investigating - We are writing to inform you of an incident that is currently affecting some of our customers in the area. We have received reports of a Fiber break caused by a third-party contractor. Our team is actively investigating the issue and working to resolve the service disruption as soon as possible.

We apologise for any inconvenience this may have caused and appreciate your patience and understanding as we work to restore full service to all affected customers.

Jan 26, 11:12 GMT
Resolved - This incident has been resolved.
Feb 7, 17:26 GMT
Identified - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on a permanent fix to the repair between two community's affected by the break in our fibre. We will continue to update you as we work to get this issue resolved
Feb 7, 08:04 GMT
Resolved - This incident has been resolved.
Feb 7, 17:24 GMT
Update - Our engineers are still fixing the damaged fibre. The team have located further malicious damage which has unfortunately extended the estimated time of resolution.

Our engineers expect all services in your local area to be restored by approximately 07/02/2023 20:00.

Feb 6, 17:07 GMT
Update - Our team have created a fix plan to permanently resolve all customers experiencing no service, as well as implementing a permanent fix for the rest of the customers that were originally affected by this fibre strike. We are just awaiting confirmation from resources to obtain a fix date to carry out the works.
We thank you again for your patience and will update you as soon as we have more information.
Kind Regards
Gigaclear

Feb 3, 15:48 GMT
Identified - We’ve identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible.
The reason for the loss of service was due to damage on our network fibre.
Team have been able to implement temporary repair partially restoring service to some customers.
Resource is being assigned to replace the damaged section and fully restore.

We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption.

Kind Regards,
The Gigaclear team

Feb 2, 17:09 GMT
Investigating - We have detected an issue affecting a cabinet and customers connected in Oxfordshire. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.

Feb 2, 17:04 GMT
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Feb 7, 17:12 GMT
Monitoring - Our engineers are working on site and have managed to restore some of the service in your local area. Our engineers are continuing to monitor the network until service is fully restored.
Feb 7, 09:35 GMT
Investigating - We are investigating an issue affecting customers attached to the cabinet in Braintree, Essex.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.

Feb 6, 19:50 GMT
Feb 6, 2023
Resolved - This incident has been resolved.
Feb 6, 12:16 GMT
Identified - We’re aware there’s an issue with our service in your area.
Engineers are looking at the problem and are doing everything we can to get the issue resolved.
We’ll update you again when we’ve more information and to let you know when the service will be restored.
Apologies for any inconvenience caused.

Feb 5, 16:49 GMT
Resolved - This incident has been resolved.
Feb 6, 11:09 GMT
Update - We apologize for the inconvenience caused by the recent outage in your area. Our teams are working diligently to restore service and we expect to have it back up and running by 06/02/2023. We appreciate your patience and will keep you updated on any developments. Thank you.
Jan 31, 11:54 GMT
Identified - Engineers have advised that additional resources are required in order for repairs to be done. We are currently working to obtain these resources and put a fix plan in place. We thank you for your ongoing patience in this matter.
Jan 30, 14:22 GMT
Investigating - We are aware that some customers are down in Chipping Campden and Field engineers will be out 28/01/2023 to investigate the issue. We thank you for your patience in this matter.
Jan 27, 17:03 GMT
Feb 5, 2023
Resolved - This incident has been resolved.
Feb 5, 18:02 GMT
Identified - Gigaclear engineers have confirmed the issue lies within critical equipment serving the Arborfield cross and Sindlesham areas. We have replacement equipment on route, and are awaiting it's arrival on site. We expect all services resotred by 20:00.

We thank you for your patience and apologise for any inconveniece caused.

Feb 5, 12:10 GMT
Update - Gigaclear engineers are on site and continue working to restore all servces to Aborfield Cross and Sindlesham
Feb 5, 09:45 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them across Arborfield Cross and Sindlesham. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.

Feb 5, 05:34 GMT
Feb 4, 2023
Feb 3, 2023
Resolved - This incident has been resolved.
Feb 3, 07:04 GMT
Identified - Our engineers have confirmed there is an issue affecting critical connections to this area, causing intermittant service at the present time.

Our engineers continue to work on the problem; and will update this page and affected customers directly as we progress with this resolution.

Feb 3, 02:44 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in and around Corsham. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.

Feb 3, 02:07 GMT
Feb 2, 2023
Feb 1, 2023
Resolved - Good news, our engineers have now fixed the service in your area. You should be able to access your broadband service as usual.

We thank you for your patience.

Feb 1, 13:02 GMT
Identified - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault.
We’re currently working on obtaining resources to begin repairs on the fault identified, unfortunately no temporary fix is possible and traffic management would be needed to get this issue resolved.

We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption.

Kind Regards,
The Gigaclear team

Jan 25, 10:20 GMT
Resolved - This issue has been resolved, many thanks for your patience.
Feb 1, 09:54 GMT
Investigating - We are investigating an issue affecting customers attached to the cabinet in Brockworth.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.

Jan 31, 22:27 GMT
Jan 31, 2023
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Jan 31, 20:46 GMT
Investigating - We have detected an issue affecting a couple of cabinets and customers connected to them in Oxfordshire. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.

Jan 31, 15:41 GMT
Resolved - This incident has been resolved.
Jan 31, 10:02 GMT
Update - Repair works are currently underway , as we aim to restore full service as soon as possible.
Jan 30, 12:54 GMT
Identified - We are aware that some customers are without service in the Hungerford, Berkshire area. We are currently waiting for the relevant resources which we should have on Monday (30/01/2023) to begin repair works. We thank you for your ongoing patience in this matter.
Jan 27, 17:05 GMT
Jan 30, 2023
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - This incident has been resolved.
Jan 27, 22:29 GMT
Update - Our engineers are still hard at work investigating what’s caused today’s service issue. We’re doing everything we can to find the root of the problem, so we can restore your broadband service as quickly as possible
Jan 27, 17:37 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jan 27, 14:27 GMT
Resolved - This incident has been resolved.
Jan 27, 17:01 GMT
Investigating - We are aware of an issue affecting a small amount of customers in the Chipping Campden area. Field engineers are on route to investigate. At this moment we do not have an estimated time of repair but will update when we have further information.
Jan 27, 15:57 GMT
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Jan 27, 14:33 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jan 27, 12:02 GMT
Resolved - This incident has been resolved.
Jan 27, 01:44 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Jan 27, 00:32 GMT
Jan 26, 2023
Resolved - This incident has been resolved.
Jan 26, 16:35 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Jan 26, 13:19 GMT
Jan 25, 2023