All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer care team on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 1, 2021

No incidents reported today.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Resolved - Our Network Operations team are pleased to say the issue with the service in the Devon area has been resolved.
Feb 24, 14:11 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in the Devon area. Our engineers are investigating the cause of this problem and are doing everything they can to restore services as quickly as possible.
Feb 24, 10:08 GMT
Feb 23, 2021
Resolved - This incident has now been resolved.
Feb 23, 14:39 GMT
Identified - The issue has been identified at the cabinet and only affecting some customers. We will keep you updated on any changes and when services have been restored.
Feb 23, 13:28 GMT
Update - We are continuing to investigate the issue.
Feb 23, 11:32 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Dorchester. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Feb 23, 09:30 GMT
Resolved - This incident has been resolved.
Feb 23, 08:55 GMT
Update - Our engineers are on site and have located the break, further works will be required to restore service.
Feb 19, 15:36 GMT
Update - Our Engineers are on their way to begin investigation and are due to arrive at approximately 1400 today.
Feb 19, 11:59 GMT
Investigating - We are currently investigating customer reports of service issues in the Newtown community, further updates to follow as we have them.

Thank you for you patience.
Feb 19, 11:59 GMT
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Resolved - This incident has been resolved.
Feb 20, 00:32 GMT
Monitoring - We're monitoring the fix for the issue affecting customers in Gloucestershire,

The reason for the loss of service was a faulty component within critical hardware. serving the area. Specialist engineers have replaced the equipment. Once we are happy with our final test of the new equipment, we will update this page and inform affected customers via email.

We thank you for your patience while we work to resolve this issue.
Feb 19, 23:47 GMT
Update - We’ve now identified the cause of the issue afffecting customers in Gloucestershire, and our engineers are working hard to fix the problem and restore all services as quickly as possible.

The reason for the loss of service was a faulty component within critical hardware. serving the area. Specialist engineers are on their way to replace the equipment. Once we have further infomation, we wil update this page and inform affected customers via email.

We thank you for your patience while we work to resovle this issue.
Feb 19, 20:51 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Tibberton. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Feb 19, 17:13 GMT
Feb 19, 2021
Resolved - This incident has been resolved.
Feb 19, 07:37 GMT
Identified - Unfortunately, it’s taking a little longer than we thought to resolve the issue that’s affected your broadband service today. Our engineers are still hard at work trying to resolve the issue and are hoping to restore the service in your area as soon as they can.
Feb 19, 06:30 GMT
Feb 18, 2021

No incidents reported.

Feb 17, 2021
Resolved - This incident has been resolved. If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.
We thank you for your patience during this time and apologise for any disruption caused.
Feb 17, 17:47 GMT
Update - There has been a slight delay to our works and a new ETR is being sought.
Feb 17, 14:57 GMT
Monitoring - Our field teams expect services to begin restoring by 1400 today (17/02/21)
Feb 17, 11:34 GMT
Update - The site has been made safe and works can now continue.
Feb 17, 10:08 GMT
Update - Traffic management teams are due on site by 1000 ready to set up and begin repair works.
Feb 17, 09:15 GMT
Identified - We’re aware of the issues you’re currently experiencing with your broadband service and thank you for your patience.

What’s happening?

Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on making the break site safe to begin restoring service to get this issue resolved.
Feb 17, 09:00 GMT
Update - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was fibre break between 2 cabinet.
Feb 16, 21:08 GMT
Update - Our engineers are still hard at work investigating what’s caused today’s service issue. We’re doing everything we can to find the root of the problem, so we can restore your broadband service as quickly as possible.
Feb 16, 16:10 GMT
Update - We are continuing to investigate this issue.
Feb 16, 12:37 GMT
Investigating - What’s happening?

We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

When will it be fixed?

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Kind Regards,
The Gigaclear team
Feb 16, 12:37 GMT
Feb 16, 2021
Feb 15, 2021

No incidents reported.