All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Uptime over the past 90 days. View historical uptime.
Internet Network Operational
90 days ago
99.63 % uptime
Today
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Derbyshire Operational
90 days ago
99.98 % uptime
Today
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
90 days ago
99.67 % uptime
Today
Hertfordshire Operational
90 days ago
100.0 % uptime
Today
Warwickshire Operational
90 days ago
98.86 % uptime
Today
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
Network issue - Sudbury
Resolved - This incident has been resolved.
Nov 27, 11:36 GMT
Identified - The issue has been identified and engineers are working on a fix.
Nov 26, 13:35 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Sudbury. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Nov 25, 21:57 GMT
Network issue - Badgeworth
Resolved - This incident has been resolved.
Nov 27, 11:32 GMT
Identified - We have detected an issue affecting multiple cabinets and customers connected to them in Badgeworth. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Nov 22, 22:58 GMT
South Leigh, Oxfordshire
Resolved - Our teams have now restored services in this area, and are communicating with any services still offline individually.

Thank you for your patience throughout the course of this time. Apologies for any inconvenience caused.
Nov 27, 10:59 GMT
Monitoring - Our teams are currently on-site carrying out the splicing of each service back onto our network as quickly as we can. Please ensure all equipment remains plugged in, allowing the restoration of your service smoothly.

Thank you for your patience.
Nov 24, 17:25 GMT
Update - Our teams have confirmed that the civils works be taking place on the 24th. Following these repairs, our engineers have been instructed to splice as many services back online as possible. Should there be any changes or further updates, we will keep you informed.
Nov 22, 14:34 GMT
Update - We have now provisionally scheduled these works to take place as soon as possible on the 24th. We will be attending site between now and these works to ensure the repairs can continue to go ahead as planned. Should there be any changes, we will be in touch.

Thank you for your ongoing patience throughout this time. Apologies for any inconvenience caused.
Nov 21, 16:22 GMT
Identified - Our teams are aware of a current service fault affecting the South Leigh area. Our Direct Labour Team have attended, and are currently resourcing the required legal permits and materials needed to carry out the repair.

Once we receive confirmation as to our next attendance, we will communicate this to all those affected. Thank you for your patience.
Nov 21, 13:19 GMT
Nov 26, 2023
Nov 25, 2023
Nov 24, 2023
Kislingbury, Northampton
Resolved - This incident has been resolved.
Nov 24, 09:10 GMT
Identified - Our Networking team are aware of a current service fault affecting services in the Kislingbury area. Our engineers have been dispatched, and are currently working diligently on-site towards the repair.

Apologies for any inconvenience caused. Thank you for your patience.
Nov 23, 17:41 GMT
Nov 23, 2023
Nov 22, 2023
Tackley, Oxfordshire
Resolved - This incident has been resolved.
Nov 22, 12:35 GMT
Update - Our Direct Labour Team are currently on route to site, and will be investigating the issue in-hand. Thank you for your understanding.
Nov 22, 10:47 GMT
Investigating - Our Networking team have been notified of an incident currently affecting services in the Tackley area. Our Direct Labour Team has been engaged to assist, and we are working as efficiently as possible to restore services as soon as we can.

Thank you for your patience.
Nov 22, 10:12 GMT
Nov 21, 2023
Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Great Cransley, Northamptonshire
Resolved - Our team have been able to repair the fault causing this service disruption and services are now back online. If you are still experiencing issues, please reach out to our team on 01865 591131.

Thank you.
Nov 17, 13:02 GMT
Identified - Our teams have located the break in the network and are working quickly to plan the next steps needed for remediation. Civil resources and traffic management are being arranged for attendance tomorrow so we can begin working on the repairs.

We will keep you updated on any changes and updates.
Nov 15, 16:54 GMT
Investigating - We have just been notified of a network incident currently affecting services in the Great Cransley area. Our Networks Operations Team are currently investigating the root cause of this issue, and is engaging our Direct Labour Team right away.

Thank you for your patience whilst we work to get services up and running.
Nov 15, 10:49 GMT
Nov 16, 2023

No incidents reported.

Nov 15, 2023
Ramsden + Hailey, Oxfordshire
Resolved - This incident has been resolved.
Nov 15, 15:29 GMT
Investigating - Our Networking Team have identified a fault currently affecting services in the Ramsden and Hailey area. Our Direct Labour Team are treating this with high importance, and are currently on route to site for further investigation.

Thank you for your patience.
Nov 15, 14:55 GMT
Bloxham, Oxfordshire
Resolved - This incident has been resolved.
Nov 15, 14:57 GMT
Investigating - Our Networks Operations Team are aware of the current service disruption in the Bloxham area. Please accept our apologies for any inconvenience caused as a result of this. Our Direct Labour Team have been engaged, and we're working diligently to restore services as quickly as we can.

Your patience is hugely appreciated throughout this time. We will keep you updated on any changes.
Nov 15, 11:35 GMT
Cheltenham, Gloucestershire
Resolved - This incident has been resolved.
Nov 15, 14:29 GMT
Investigating - Our teams have identified a new network incident currently affecting services in the Cheltenham area. Our Direct Labour Team have been engaged, and are currently working towards restoration as quickly as possible.

Thank you for your patience. Apologies for any inconvenience caused.
Nov 15, 10:38 GMT
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