All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer care team on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020
Unplanned outage in Swinbrook
Resolved - This incident has been resolved.
Mar 30, 09:12 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Kind Regards,

The Gigaclear team
Mar 30, 07:34 BST
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Unplanned outage in Barnwell
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.

We thank you for your patience during this time and apologise for any disruption caused.

Kind Regards,

The Gigaclear team
Mar 20, 17:03 GMT
Identified - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers know the cause of this problem and have dispatched a team so that they can restore your broadband service as quickly as possible.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Kind Regards,

The Gigaclear team
Mar 20, 15:47 GMT
Unplanned outage affecting Upottery, Millhayes, Churchinford, Ford Street and Rowney Green
Resolved - This incident has been resolved.
Mar 20, 17:03 GMT
Update - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.

We thank you for your patience during this time and apologise for any disruption caused.

Kind Regards,

The Gigaclear team
Mar 20, 17:03 GMT
Monitoring - Good Morning,

Engineers are onsite and in the process of repairing the cable. All Services are currently online, however, Gigaclear Networks will continue to monitor services until we are confident there will be no further issues.

Kindest Regards,

The Gigalcear Team.
Mar 20, 09:03 GMT
Identified - Good Morning,

We have identified a cable issue in your area and our engineers are on-route to effect repairs, but at this stage we are unable to estimate when the service will be restored.

Kindest Regards,

The Gigaclear Team
Mar 20, 08:11 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Kind Regards

The Gigaclear team
Mar 20, 03:50 GMT
Mar 19, 2020
Unplanned outage in Stapleford Abbotts and Lambourne
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.

We thank you for your patience during this time and apologise for any disruption caused.


Kind Regards,
The Gigaclear team
Mar 19, 09:46 GMT
Identified - We’re aware of the issues you’re currently experiencing with your broadband service and thank you for your patience.
Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on to get this issue resolved.
We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption.

Kind Regards,
The Gigaclear team
Mar 18, 22:38 GMT
Mar 18, 2020
Unplanned Outage at - Ascott-under-wychwood, Idbury, Chadlington, Church Hanborough, Leafield, Fawler, Finstock, Great Rollright, Ramsden, South Leigh, Shipton-Under-Wychwood, Over Kiddington
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.
We thank you for your patience during this time and apologise for any disruption caused.


Kind Regards,

The Gigaclear team
Mar 18, 23:15 GMT
Identified - Gigaclear Networks are still working on the issue with the service in your area. The issue has been identified and the engineers are working to fix this, so we can get your broadband service up and running again.

We will contact you again to let you know when the service in your area has been restored and your broadband service is up and running again.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Mar 18, 16:46 GMT
Investigating - Good Morning,

We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

Kindest Regards,

The Gigaclear Team
Mar 18, 10:32 GMT
Unplanned outage affecting Essex
Resolved - Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.

If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Mar 18, 19:54 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again. We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Kind Regards,

The Gigaclear team
Mar 18, 01:40 GMT
Mar 17, 2020
Unplanned outage in Swinbrook and Minster Lovell
Resolved - Our engineers have discovered faulty hardware which was causing the issues experienced today, and report the equipment has been successfully replaced and all services restored. 

Kindest Regards,

The Gigaclear Team
Mar 17, 16:46 GMT
Update - Good Morning,

We are currently investigating a cable issue in your area. Our engineers are working to resolve the fault, but at this stage we are unable to estimate when the service will be restored.

We thank you for your patience and apologise for any inconvenience caused.

Kindest Regards,

The Gigaclear Team
Mar 17, 08:00 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Kind Regards,

The Gigaclear team
Mar 16, 18:55 GMT
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