Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer care team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Customer Portal Operational

Customer Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 27, 2021

No incidents reported today.

Jan 26, 2021

Network Issue - Grezeley Green

Resolved - This incident has been resolved.
Jan 26, 18:15 GMT

Investigating - Due to the fading light and traffic increase, our engineering team working on site had to leave for this evening. Engineers will be attending site tomorrow to complete the work and restore all affected services. We apologize for any inconvenience caused.
Jan 22, 18:58 GMT

Cabinet issue - Thrupp

Resolved - This incident has been resolved.
Jan 26, 18:14 GMT

Identified - Unfortunately, it’s taking a little longer than we thought to resolve the issue that’s affected your broadband service today. Our engineers are still hard at work trying to resolve the issue and are hoping to restore the service in your area as soon as they can.
Jan 26, 14:01 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Thrupp.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jan 26, 12:10 GMT

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

Jan 21, 2021

Unplanned outage Berkshire

Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.

What do I need to do?

You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.

What if I have a problem?

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.
We thank you for your patience during this time and apologise for any disruption caused.
Jan 21, 12:56 GMT

Update - We are continuing to investigate this issue.
Jan 21, 11:18 GMT

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.
Jan 21, 11:17 GMT

Emergency Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 06:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 23:00 GMT

Scheduled - Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the West Oxfordshire area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Jan 15, 09:33 GMT

Jan 20, 2021

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

Network Issue - Kirtlington

Resolved - This incident has been resolved.
Jan 15, 16:13 GMT

Investigating - We've identified a failure within the cabinet serving the Kirtlington community, our field teams are on their way and will have the issue resolved soon.

Thank you for your patience.
Jan 15, 13:56 GMT

Cabinet issue - Whiteway

Resolved - This incident has been resolved.
Jan 15, 13:55 GMT

Update - Our splicing team is working onsite to restore services.. We shall update you once services are restored
Jan 14, 11:57 GMT

Update - Our engineers have completed the repairs allocated today and will continue their works tomorrow.

Thank you for your patience.
Jan 13, 16:15 GMT

Monitoring - We have now identified a break affecting some services. Due to the location of this break in relation to the nearby road, a road closure is required to work safely. This has been organised for the morning of the 13th of Jan where repair works will continue.

Thank you for your patience.
Jan 11, 15:55 GMT

Identified - We are investigating an issue affecting customers attached to the cabinet in GL6 7ER. Team is dispatched to site and work will be carried out whole day to restore all affected customers
Jan 11, 09:21 GMT

Planned Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 06:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 GMT

Scheduled - Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Chelveston (East Midlands), Newton Bromswold (East Midlands), Wymington NH (East) area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Jan 11, 15:18 GMT

Jan 14, 2021

Planned Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 08:01 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 00:01 GMT

Scheduled - Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Rowney Green area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Jan 11, 15:11 GMT

Jan 13, 2021

Unplanned outage in Gloucestershire

Resolved - This incident has been resolved.
Jan 13, 16:14 GMT

Identified - We are aware of damage to critical equipment in Gloucestershire, affecting customers across the Brookthorpe, Little Haresfield, Portway and Whitminster areas. Our engineers are working on site to restore all services, and we will send further updates when we have an estimated time or repair.
Jan 13, 11:43 GMT

Unplanned Outage in Northamptonshire

Resolved - Our engineers have completed the maintenance on our network and you should be able to access your broadband service as usual. We thank you for your patience during this time and apologise for any disruption caused.
Jan 13, 07:15 GMT

Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was emergency maintenance on our network. We have an estimated resolution time of 06:00 AM. We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption.
Jan 12, 22:59 GMT