Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer care team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Customer Portal Operational

Customer Care Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned Maintenance Oct 28, 22:00 - Oct 29, 06:00 GMT

Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Stoke Flemming area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Posted on Oct 12, 14:59 BST

Planned Maintenance Nov 17, 18:00 - Nov 18, 06:00 GMT

Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Clifton Hampden, Wittenham, Warborough & Shillingford, Roke area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Posted on Oct 12, 10:45 BST

Past Incidents

Oct 26, 2020

No incidents reported today.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

Unplanned outage in Reading

Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.

What do I need to do?

You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.

What if I have a problem?

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.
We thank you for your patience during this time and apologise for any disruption caused.

Kind Regards,
The Gigaclear team
Oct 21, 22:39 BST

Update - Our engineers are still hard at work investigating what’s caused today’s service issue. We’re doing everything we can to find the root of the problem, so we can restore your broadband service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.

We understand that any loss of service can be inconvenient, therefore we appreciate your ongoing patience and apologise for any disruption caused.

Kind Regards,
The Gigaclear team
Oct 21, 20:55 BST

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Kind Regards,
The Gigaclear team
Oct 21, 18:52 BST

Unplanned outage in Crickham

Resolved - This incident has been resolved.
Oct 21, 07:27 BST

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in the Crickham area.

Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible
Oct 21, 07:24 BST

Oct 20, 2020

Planned Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:00 BST

Scheduled - Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Bobbingworth, Toot Hill, Stapleford Tawney, Stapleford Abbotts, Ongar, Chipping Ongar North (East), Chipping Ongar South (East), Fyfield Essex, Abbess Roding, The Lavers, Sheering area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Oct 19, 13:32 BST

Oct 19, 2020

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 BST

Scheduled - Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Little Haresfield, Whitminster area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Oct 12, 10:48 BST

Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 23:00 BST

Scheduled - Our 3rd Party backhaul supplier will be carrying out essential maintenance on the network in the Geddington area. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Oct 12, 10:41 BST

Oct 15, 2020

Oct 14, 2020

No incidents reported.

Oct 13, 2020

Unplanned Outage in Hilmarton, Christian Malford and Sutton Benger

Resolved - We have identified the fibre damage and now resolved, all services should now be resumed.

Thank you for your patience.
Oct 13, 13:15 BST

Update - The issue is now affecting services in Christian Malford and Sutton Benger, our teams are still on site and troubleshooting.

Thank you for you patience.
Oct 13, 12:00 BST

Identified - We have identified an issue with the fibres feeding the Hilmarton community, our engineers have been dispatched and are due to attend by 1200.

Thank you for your patience.
Oct 13, 10:02 BST

Update - We are continuing to investigate the issue.
Oct 13, 09:08 BST

Investigating - We’ve been informed by our Network Operations team that there areplanned works in the Hilmarton area.

Our engineers are working to improve services in the area, and expect all services to be restored by 06:00 AM
Oct 12, 22:24 BST

Oct 12, 2020

Unplanned outage in Welford

Resolved - This incident has been resolved.
Oct 12, 23:38 BST

Monitoring - We have restored affected services in Welford, and continue to monitor the situation to ensure no further fault.
Oct 12, 22:24 BST

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in the Welford area.

Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible
Oct 12, 21:22 BST