Monitoring - Our engineers are working on site and have managed to restore some of the service in your local area. Our engineers are continuing to monitor the network until service is fully restored.
Aug 10, 17:46 BST
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on the damage to the Gigaclear network. Due to the extent of the works needed, they are unable to give us an estimate at present, however, we will continue to provide updates as the works continue to get this issue resolved.
Aug 10, 16:18 BST
Update - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was damage to the fibre as described in previous updates. We are awaiting traffic management and the work needed to fix the damaged fibre will commence once traffic management is on site.
Aug 10, 09:39 BST
Update - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was the damage to Gigaclear fibre described yesterday. Due to the extent of the works required and the necessity of arranging a road closure to complete the works safely, these works will begin tomorrow morning, 10/8/22. We will provide further updates once work has commenced tomorrow. We apologise for any inconvenience caused.
Aug 9, 10:48 BST
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on arranging the necessary resources to resolve the issue. Due to the nature of the fault, a temporary fix is not possible at this time, our next update will be at 9 am on 09/08/2022, as heavy machinery and a possible road closure may also be required to get this issue resolved.
Aug 8, 18:05 BST
Update - Now we’ve identified the cause of the service issue, our engineers are working on site to fix the fault. We’re currently working on arranging the required resources needed at access and repair the broken fibre to get this issue resolved.
Aug 8, 16:10 BST
Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was damage to Gigaclear fibre. We currently have a team onsite, working to find the location of the damage. We will update you when we have further information.
Aug 8, 12:31 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologize for any disruption caused.

Aug 8, 09:51 BST

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Major Outage
90 days ago
99.98 % uptime
Today
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Devon & Somerset Operational
Essex Major Outage
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Worcestershire Operational
90 days ago
100.0 % uptime
Today
Surrey Operational
90 days ago
98.97 % uptime
Today
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 10, 2022
Resolved - This incident has been resolved and all services have been restored.
Aug 10, 01:28 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Bagshot.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.

Aug 9, 23:49 BST
Aug 9, 2022
Aug 8, 2022
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - This incident has been resolved.
Aug 5, 11:11 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Woodnewton.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.

Aug 5, 10:06 BST
Aug 4, 2022
Resolved - This incident has been resolved.
Aug 4, 16:33 BST
Update - Our engineers are still hard at work investigating what’s caused today’s service issue. We’re doing everything we can to find the root of the problem, so we can restore your broadband service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.

We understand that any loss of service can be inconvenient, therefore we appreciate your ongoing patience and apologise for any disruption caused.

Aug 4, 13:17 BST
Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Aug 4, 09:38 BST
Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.
Aug 2, 11:09 BST
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Gloucestershire. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.

Aug 2, 09:39 BST
Aug 1, 2022
Resolved - This incident has been resolved.
Aug 1, 20:13 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Aug 1, 14:04 BST
Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
Resolved - This incident has been resolved and all services have been restored.
Jul 29, 16:48 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jul 29, 12:10 BST
Jul 28, 2022
Resolved - Good news, your service has now been fully restored. You should be able to access your broadband service as usual.

What do I need to do?

You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.

Jul 28, 08:26 BST
Update - We’ve now identified the cause of the service issue. The reason for the loss of service was planned maintenance by a third party - this should be completed by 8am, and we will be monitoring closely around this time to ensure all services are restored.
Jul 28, 06:36 BST
Identified - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area.

We believe this is due to works from a third-party supplier, we have been informed that services should be operational by 8 am.

Jul 28, 00:34 BST
Jul 27, 2022

No incidents reported.