All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Derbyshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Home Phone Service Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 14, 2025
Cabinet issue - Farmoor
Resolved - This incident has been resolved.
Jul 14, 09:49 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Farmoor.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jul 11, 19:58 BST
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
School Lane, Takeley
Resolved - This incident has been resolved.
Jul 11, 10:56 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jul 10, 19:04 BST
Jul 10, 2025
Jul 9, 2025
Network Outage - Aylesbury, Buckinghamshire
Resolved - This incident has been resolved.
Jul 9, 10:20 BST
Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Jul 9, 08:57 BST
Jul 8, 2025
Network Outage - Far Oakridge, Gloucestershire
Resolved - This incident has been resolved.
Jul 8, 09:28 BST
Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Jul 8, 06:11 BST
Jul 7, 2025
Gaunts End Essex Network Outage
Resolved - This incident has been resolved.
Jul 7, 14:06 BST
Investigating - We are currently investigating this issue.
Jul 7, 12:28 BST
Congested Network - Essex Area 3
Resolved - This incident has been resolved.
Jul 7, 10:32 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 4, 10:51 BST
Update - We apologise for the frustration caused. Our engineers and Network team are actively working towards a resolution, with the estimated completion still expected in July. Thank you for your continued patience.
Jun 30, 12:09 BST
Update - Thank you for your ongoing patience. Our Network Operations team has been escalating the matter to all necessary parties, with our estimated resolution still expected in July. We apologise for the frustration caused.
Jun 25, 09:11 BST
Identified - Unfortunately at the current time we are aware of a congestion issue in your area, our teams are working diligently to resolve the congestion during peak hours.

Due to the nature of the required works this can unfortunately take some time for us to resolve, and at current the estimated completion of all required works is into July.

We are very sorry for the inconvenience and disruption caused to your service during this time.
Jun 18, 16:40 BST
Jul 6, 2025
Network issue - Bradford-On-Avon, Wiltshire
Resolved - This incident has been resolved.
Jul 6, 04:04 BST
Update - We have identified the cause and engineers are implementing repairs. Some services may begin to recover gradually as we roll out the fix.

We appreciate your continued patience and will provide another update as soon as more information is available.
Jul 4, 13:03 BST
Update - We are continuing to work on a fix for this issue.
Jul 4, 10:52 BST
Update - Our engineers continue to work on a fix for this issue. We'll keep you updated as work progresses. Sorry for the disruption and thankyou for your patience.
Jul 4, 08:21 BST
Identified - Our engineers have found the fault however they require extra resources in order to resolve it.
Jul 4, 01:11 BST
Update - Our engineers have found the fault however they require extra resources in order to resolve it.
Jul 4, 01:10 BST
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Bradford-On-Avon, Wiltshire. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Jul 3, 22:13 BST
Jul 5, 2025
Woburn, Milton Keynes
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Jul 5, 07:41 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jul 5, 03:12 BST
Jul 4, 2025
Jul 3, 2025
Network issue - Bradford on Avon
Resolved - This incident has been resolved.
Jul 3, 03:02 BST
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in LOCATIONHERE. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Jul 3, 02:21 BST
Jul 2, 2025

No incidents reported.

Jul 1, 2025
Unplanned Outage Oxfordshire
Resolved - This incident has been resolved.
Jul 1, 13:55 BST
Investigating - We are currently investigating this issue.
Jul 1, 12:12 BST
Cabinet issue - Ashampstead, Reading
Resolved - This incident has been resolved.
Jul 1, 11:00 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 08:36 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Ashampstead, Reading.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jul 1, 05:07 BST
Cabinet issue - Colchester, Essex
Resolved - This incident has been resolved.
Jul 1, 07:08 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Colchester, Essex.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jul 1, 06:15 BST
Jun 30, 2025
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