All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Uptime over the past 90 days. View historical uptime.
Internet Network Operational
90 days ago
99.81 % uptime
Today
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Worcestershire Operational
90 days ago
99.81 % uptime
Today
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 5, 2021

No incidents reported today.

Dec 4, 2021
unplanned outage wm-yarpole
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Dec 4, 16:58 GMT
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Our engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Dec 4, 16:25 GMT
unplanned odd01
Resolved - The unplanned outage has now been restored. You should be able to access your broadband service as usual.
Dec 4, 08:03 GMT
Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was due to a loss of power form the electricity suppler, a team are onsite with a generator.
Dec 4, 00:34 GMT
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Our engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Dec 3, 23:25 GMT
Dec 3, 2021
Dec 2, 2021
Unplanned Outage Dud-01-gw
Resolved - This incident has been resolved.
Dec 2, 13:13 GMT
Identified - The third party fiber engineer s have been working through the night to restore the fault as soon as possible. We will continue to keep you updated with the progress of the resolution of the issue.
Dec 2, 07:59 GMT
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Our engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Dec 2, 01:10 GMT
Dec 1, 2021

No incidents reported.

Nov 30, 2021
Network issue - Somerset
Resolved - The issue is fully resolved and services are stable.
Nov 30, 15:30 GMT
Monitoring - This issue has now been resolved. We are monitoring the situation closely. We apologise for any inconvenience caused.
Nov 30, 13:58 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Somerset. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Nov 30, 13:48 GMT
Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021
Network issue - Wing, Leighton Buzzard
Resolved - This incident has been resolved.
Nov 27, 23:26 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Wing . Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Nov 27, 21:42 GMT
Network issue - Braintree
Resolved - This incident has been resolved.
Nov 27, 18:08 GMT
Monitoring - Our engineers are on site and have confirmed that they have restored services to the area.

Gigaclear continues to monitor the situation and ensure all customers remain online. We thank you for your patience while we worked to restore all connections.
Nov 27, 17:55 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Braintree. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Nov 27, 13:47 GMT
Network Outage - Winson
Resolved - This incident has been resolved.
Nov 27, 16:28 GMT
Monitoring - Our engineers are on site and have confirmed that they have restored services to the area.

Gigaclear continues to monitor the situation and ensure all customers remain online. We thank you for your patience while we worked to restore all connections.
Nov 27, 13:02 GMT
Investigating - We are investigating an issue affecting customers attached to the cabinet in Winson.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Nov 27, 09:55 GMT
Cabinet issue - Yarpole
Resolved - This incident has been resolved.
Nov 27, 15:24 GMT
Monitoring - Our engineers have confirmed that they have restored services to the area.

Gigaclear will continue to monitor the situation in case of further fault.

We thank you for your patience while we continue to work to restore all connections.
Nov 27, 14:39 GMT
Investigating - We are investigating an issue affecting customers attached to the cabinet in Yarpole.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Nov 27, 12:23 GMT
Unplanned outage Kent
Resolved - This incident has been resolved.
Nov 27, 09:52 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Nov 27, 09:14 GMT
Network issue - Devon and Somerset
Resolved - This incident has been resolved.
Nov 27, 09:52 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Devon and Somerset. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Nov 27, 09:06 GMT
Nov 26, 2021
Unplanned Incident - Devon
Resolved - This incident has been resolved.
Nov 26, 09:41 GMT
Update - We are continuing to work on a fix for this issue.
Nov 26, 09:41 GMT
Update - Our third party partners are working to resolve the issue and hope to have it resolved soon, the specialist engineers are still working at the site. We do not currently have an estimated time of repair, but will continue to keep you up to date on the progress of the resolution of the fault. We thank you for your continued patience.
Nov 26, 09:28 GMT
Update - Our third party partners are working to resolve the issue and hope to have it resolved soon, the specialist engineers are still working at the site. We do not currently have an estimated time of repair, but will continue to keep you up to date on the progress of the resolution of the fault. We thank you for your continued patience.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Nov 26, 07:17 GMT
Update - Our third party partners have identified the issue and have dispatched specialist engineers to locate and repair the fault. We do not currently have an estimated time of repair, but will continue to keep you up to date on the progress of the resolution of the fault. We thank you for your continued patience.
Nov 25, 17:15 GMT
Update - Our third party partners have identified the issue and have dispatched specialist engineers to locate and repair the fault. We do not currently have an estimated time of repair, but will continue to keep you up to date on the progress of the resolution of the fault. We thank you for your continued patience.
Nov 25, 14:15 GMT
Identified - The ongoing issues in your area have been caused a fault suffered by a third party provider. We are working closely with the third party to bring services back online as quickly as possible. We will continue to keep you updated with the progress of the resolution of the issue.
Nov 25, 11:34 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Devon. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Nov 25, 09:22 GMT
Nov 25, 2021
Nov 24, 2021

No incidents reported.

Nov 23, 2021
Network issue - Somerset
Resolved - This incident has been resolved.
Nov 23, 14:34 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Somerset. We
are working on an issue with power supply to critical hardware in the area.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Nov 23, 12:35 GMT
Nov 22, 2021
Unplanned outage- Stoke Fleming
Resolved - The third party planned works are over and all services have now been restored.
Nov 22, 06:04 GMT
Identified - The reason for the loss of service in your area has been identified as planned works by a third party which our team did not receive notification of. All services are due to be restored by 6am on 22/11/21. We will confirm shortly after this once all services have been restored.
Nov 22, 00:13 GMT
Investigating - We are aware of an issue affecting services in Stoke Fleming. We are currently investigating but do not currently have an estimated time of recovery. We will post updates on this page.
Nov 21, 23:45 GMT
Nov 21, 2021
Unplanned Incident - Sevenoaks
Resolved - Services have been restored. The issue was caused by a fault with a service provided by a third party, which we are working with the third party to understand and prevent happening again. All services should now be back online.
Nov 21, 14:17 GMT
Investigating - We are aware of an issue affecting services in Sevenoaks and the surrounding area. We are investigating and will post updates as we have them. We do not currently have an estimated time of recovery.
Nov 21, 13:47 GMT
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