All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer care team on 01865 591131.

Internet Network Operational
90 days ago
99.96 % uptime
Today
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Worcestershire Operational
90 days ago
99.96 % uptime
Today
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Resolved - This incident has been resolved.
Sep 19, 05:02 BST
Monitoring - A fix has been implemented by our backhaul supplier and we are monitoring the line,
Sep 19, 04:39 BST
Identified - We have identified the issue with the backhaul supplier to be a power issue their side. We will updated you with any further updates and we apologise for the inconvenience caused.
Sep 19, 04:08 BST
Update - We are continuing to investigate the issue.
Sep 19, 03:28 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Rowney Green.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Sep 19, 02:28 BST
Sep 18, 2021
Resolved - After a period of monitoring we can confirm the incident is fully resolved.
Sep 18, 14:49 BST
Monitoring - The fix has now been implemented and services have been restored. We are monitoring the results of the fix.
Sep 18, 10:03 BST
Update - A fix plan has now been identified and engineers on site have begun to implement it. We do not currently have an estimated time of repair. We appreciate your continued patience as we work with our third party provider to get this issue resolved.
Sep 18, 09:06 BST
Update - We are still working closely with our third party provider to resolve the issue. Currently a joint visit between our engineers and the third party's engineers is under way and the team are working on site at the fault location to locate and repair suspected damage to critical infrastructure. We appreciate your patience, and apologise for any inconvenience caused.
Sep 18, 07:05 BST
Update - We are continuing to work closely with the third party to bring services back online as quickly as we can, with a joint visit between our engineers and theirs to the site of the fault taking place. We apologise for any inconvenience caused, and will continue to keep you up to date.
Sep 18, 02:25 BST
Identified - The issue has been identified as a fault with a service from a third party. We are working closely with the third party to ensure as fast a resolution as possible. We do not currently have an estimated time of recovery, but will continue to post updates as we have them.
Sep 17, 23:28 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Sep 17, 21:08 BST
Sep 17, 2021
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - This incident has been resolved with our third party suppliers. All services have been restored. If you are still having issues please reboot your router, and if the issues persist then please call our customer care team on 01865591131.
Sep 13, 12:47 BST
Monitoring - Services have been restored and the fix to this issue is being monitored. We are working closely with our third party supplier to confirm whether the service will need to be taken down again to permanently implement the fix.
Sep 13, 12:36 BST
Identified - The issues in Devon today have been caused due to an unplanned outage from a third party supplier. We will keep you up to date with the progress of the resolution and will work with the third party to ensure the issue is resolved as quickly as possible. We appreciate your patience while the issue is being worked on, and apologise for any inconvenience caused.
Sep 13, 12:10 BST
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Devon. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Sep 13, 10:30 BST
Sep 12, 2021
Resolved - This issue has been resolved. The issues in the area were caused by problems with the power supply to critical infrastructure. Engineers have attended and work to prevent similar issues in the future have been booked in.
Sep 12, 12:43 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Golden Valley.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Sep 12, 09:48 BST