All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer care team on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Customer Portal Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Maintenance Feb 29, 00:00-05:00 GMT
Gigaclear networks will be carrying out essential maintenance on the network in the Badgeworth, Brockworth East, Brockworth , Golden Valley, Staverton Bridge, Twigworth, Sandhurst Village, Coombe Hill, Priors Norton, Deerhurst Walton, Walton Cardiff, Apperley, Tirley, Maisemore, Tibberton, Innsworth, Priors Park, Puckrup, Upleadon, Highnam, Longney and Framilode areas. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Posted on Feb 20, 09:07 GMT
Past Incidents
Feb 21, 2020
Emergency Planned Maintenance
Completed - The scheduled maintenance has been completed.
Feb 21, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 23:01 GMT
Scheduled - Gigaclear networks will be carrying out essential maintenance on the network in the Yarwell, Kings Cliff, Nassington, Woodnewton, Glapthorn, Polebrook, Warmington, Barnwell, Thorpe Waterville, Lowick, Titchmarsh, Glendon, Chelveston and Geddington areas. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologies for any inconvenience caused.
Feb 20, 09:40 GMT
Feb 20, 2020
Service outage at Kings Cliffe, Titchmarsh, Barnwell, Glendon, Geddington, Woodnewton, Lowick, Glapthorn, Polebrook, Warmington, Nassington
Resolved - Gigaclear Networks have confired that the faulty componnet has been replaced, and all services have since been restored. If you continue to have issues wth your service, please, don't hesitate to contact our care team on 01865 591 100.

Kindest Reards,

The Gigaclear tea.
Feb 20, 01:59 GMT
Identified - Gigaclear networks are aware of an issue affecting services in the listed areas across the Northamptonshire and Peterborough areas.

Our engineers have identified a hardware issue within the Gigaclear networks, and are working to replace the equipement. We expected service to be restored by 06:00 AM.

We thank you for your patience while we work on your connection.
Feb 20, 00:27 GMT
Feb 19, 2020
Unplanned Outage - Pencombe, Stoke Prior, Kimbolton, Luston, Mortimers Cross, Hope-under-Dinmore, The Vauld, Walkers Green, Sutton St.Nicholas, Munstone, Holmer
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.

What do I need to do?

You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.

What if I have a problem?

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.
We thank you for your patience during this time and apologise for any disruption caused.


Kind Regards,
The Gigaclear team
Feb 19, 15:49 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.

When will it be fixed?

As soon as we have more information, we’ll let you know when to expect your broadband service to be up and running again.

We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.

Kind Regards,
The Gigaclear team
Feb 19, 14:04 GMT
Feb 18, 2020

No incidents reported.

Feb 17, 2020
Unplanned Outage at Braybrooke,Clipston,Sibbertoft, Great Cransley
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.

You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.

If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com.
We thank you for your patience during this time and apologise for any disruption caused.


Kind Regards,
The Gigaclear team
Feb 17, 18:35 GMT
Update - Our engineers are working on site and have managed to restore some of the service in your local area. Our engineers are continuing to monitor the network until service is fully restored.

We’ll get back in contact with you as soon as we know that the problem has been fully resolved and your broadband service is up and running again.

Kind Regards,
The Gigaclear team
Feb 17, 17:42 GMT
Update - Our engineers are currently onsite and repairing the damaged fibre which was caused by a fallen tree.

At this stage we are unable to estimate when the service will be restored.

We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption.

Kind Regards,

The Gigaclear Team
Feb 17, 09:51 GMT
Update - Gigaclear Networks have identified the cause of the service of the outage. A fallen tree has damaged the fibre to which will require additional resources to repair.

Unfortunately due to the severe weather/flood warnings, our engineers are unable to start the repair but are prepared to begin the works tomorrow (17/02/2020).

We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption.
Feb 16, 18:35 GMT
Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service is a damaged fibre cable.

We understand that any loss of service may be inconvenient, therefore we appreciate your patience and apologise for any disruption.

Kind Regards,
The Gigaclear team
Feb 16, 13:15 GMT
Investigating - We have detected an issue affecting multiple cabinets and customers connected to them inBraybrooke, Clipston, Sibbertoft, Great Cransley. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Feb 16, 08:53 GMT
Unplanned outage in Mathon and Wellington Heath
Resolved - Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.

You don’t need to do anything. Once the network is back online, your service will resume as normal. Although, if your broadband service is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on.

If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 17, 13:56 GMT
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
As soon as we have more information, we’ll let you know when to expect the service back up and running.
We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 17, 12:06 GMT
Feb 15, 2020

No incidents reported.

Feb 14, 2020
Unplanned Outage - Uppingham Community
Resolved - Your service is back up and running. If your broadband is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on.

If you have any problems with your service after the outage, please contact us on 01865 591131 or support@gigaclear.com. Thank you for your patience.
Feb 14, 12:43 GMT
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 14, 10:48 GMT
Unplanned outage at Southam
Resolved - Gigaclear networks have infomred us that all services have been restored.

Should you still have an issue with your ocnnection, please, contact our care team on 01865 591 131, or email support@gigaclear.com
Feb 14, 09:52 GMT
Investigating - Gigaclear Networks have informed us that following the planned works in Southam, services were not restored. Gigaclear have mobilised additional teams to attend the site and ensure all services are operational.

We thank you for your patience while we work to restore all services, and apologise for any inconvienience caused.
Feb 14, 07:49 GMT
Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020
Unplanned outage in Heads Hill
Resolved - Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.

You don’t need to do anything. Once the network is back online, your service will resume as normal. Although, if your broadband service is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on.

If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 10, 23:58 GMT
Update - Gigaclear Networks are still working on the issue with the service in your area. The issue has been identified and the engineers are working to fix this, so we can get your broadband service up and running again. We expect service to be restored by 11/02/2020 01:00.

We will contact you again to let you know when the service in your area has been restored and your broadband service is up and running again.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 10, 17:36 GMT
Identified - Gigaclear Networks are still working on the issue with the service in your area. The issue has been identified and the engineers are working to fix this, so we can get your broadband service up and running again. We expect service to be restored by 10/02/2020 18:00.

We will contact you again to let you know when the service in your area has been restored and your broadband service is up and running again.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 10, 14:13 GMT
Update - Gigaclear Networks are still working on the issue with the service in your area. The issue has been identified and the engineers are working to fix this, so we can get your broadband service up and running again.

We will contact you again to let you know when the service in your area has been restored and your broadband service is up and running again.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 10, 02:31 GMT
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 9, 23:01 GMT
Unplanned outage in Stratfield Mortimer
Resolved - Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.

If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 10, 13:57 GMT
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 10, 06:13 GMT
Unplanned outage in The Lavers, Hastingwood and Sheering.
Resolved - Gigaclear Networks have informed us that all services have been restored.

If your broadband is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on.

If you have any problems with your service after the outage, please contact us on 01865 591131 or support@gigaclear.com.

Gigaclear would like to thank you for your patience.
Feb 10, 11:33 GMT
Investigating - Good Morning,

Gigaclear Networks have made us aware of an unplanned outage in The Lavers, Hastingwood and Sheering reigons.

Gigaclear engineers are investigating the fault, and are goind everything they can to restore services as quickly as possible.

Kindest Regards,

The Gigaclear Team
Feb 10, 07:57 GMT
Unplanned outage in Reading
Resolved - Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 10, 00:59 GMT
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 9, 21:36 GMT
Feb 9, 2020
Unplanned outage in The Lavers, Sheering and Hastingwood
Resolved - Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.

If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 9, 16:20 GMT
Update - We are continuing to investigate this issue.
Feb 9, 15:42 GMT
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.

We appreciate your patience on this matter and apologise for any inconvenience it may cause.

Kind Regards
The Gigaclear Team
Feb 9, 14:41 GMT
Feb 8, 2020

No incidents reported.

Feb 7, 2020
Emergency maintenance
Completed - The scheduled maintenance has been completed.
Feb 7, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 22:00 GMT
Scheduled - Gigaclear networks will be carrying out emergency maintenance on the network in the Fyfield/Tubney, Standlake, Farmoor and Hambleton areas. To ensure that this work is completed safely, it is necessary to temporarily disconnect some equipment which will result in a loss of internet service for some customers. Affected customers have been advised by e-mail. Gigaclear apologizes for any inconvenience caused.
Jan 31, 13:49 GMT
← Incident History Powered by Statuspage