Cabinet issue - Cinderford

Incident Report for Gigaclear

Resolved

This incident has been resolved.
Posted Jul 17, 2025 - 13:39 BST

Monitoring

The National Grid has reported a power cut currently impacting your area. They expect power to be restored by 6:00pm this evening.

To maintain your broadband service during this period, we have attached a generator to our cabinet. We are monitoring the situation closely and will provide further updates as needed.

Thank you for your patience and understanding.
Posted Jul 17, 2025 - 13:20 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 17, 2025 - 13:18 BST

Investigating

We are investigating an issue affecting customers attached to the cabinet in Cinderford.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Posted Jul 17, 2025 - 12:13 BST
This incident affected: Internet Network (Gloucestershire).