We have identified the cause and engineers are implementing repairs. Some services may begin to recover gradually as we roll out the fix.
We appreciate your continued patience and will provide another update as soon as more information is available.
Posted Jul 04, 2025 - 13:03 BST
Update
We are continuing to work on a fix for this issue.
Posted Jul 04, 2025 - 10:52 BST
Update
Our engineers continue to work on a fix for this issue. We'll keep you updated as work progresses. Sorry for the disruption and thankyou for your patience.
Posted Jul 04, 2025 - 08:21 BST
Identified
Our engineers have found the fault however they require extra resources in order to resolve it.
Posted Jul 04, 2025 - 01:11 BST
Update
Our engineers have found the fault however they require extra resources in order to resolve it.
Posted Jul 04, 2025 - 01:10 BST
Investigating
We have detected an issue affecting multiple cabinets and customers connected to them in Bradford-On-Avon, Wiltshire. Our engineers are investigating the cause.
We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Posted Jul 03, 2025 - 22:13 BST
This incident affected: Internet Network (Wiltshire).