This incident has now been resolved and all services are restored.
Posted Jun 13, 2021 - 03:56 BST
Monitoring
Services have been restored in Essex, and we are monitoring the situation closely for any further issues. If you are still having issues with your service, please reboot your router.
Posted Jun 12, 2021 - 15:09 BST
Investigating
We have detected an issue affecting multiple cabinets and customers connected to them in Essex. Our engineers are investigating the cause.
We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.