Network issue - Wiltshire (South West)

Incident Report for Gigaclear

Resolved

This incident has been resolved.
Posted Apr 02, 2026 - 09:09 BST

Monitoring

Services have been restored. Engineers are standing by on-site for SSE to finalise their planned maintenance. Thank you for your understanding.
Posted Apr 01, 2026 - 16:24 BST

Update

We are continuing to investigate this issue.
Posted Apr 01, 2026 - 12:50 BST

Investigating

We have detected an issue affecting multiple cabinets and customers connected to them in Biddestone, Thickwood , Tutton Hill and Colerne. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Posted Apr 01, 2026 - 12:31 BST
This incident affected: Internet Network (Wiltshire).