Cabinet issue - Whiteway

Incident Report for Gigaclear

Resolved

This incident has been resolved.
Posted Jan 15, 2021 - 13:55 GMT

Update

Our splicing team is working onsite to restore services.. We shall update you once services are restored
Posted Jan 14, 2021 - 11:57 GMT

Update

Our engineers have completed the repairs allocated today and will continue their works tomorrow.

Thank you for your patience.
Posted Jan 13, 2021 - 16:15 GMT

Monitoring

We have now identified a break affecting some services. Due to the location of this break in relation to the nearby road, a road closure is required to work safely. This has been organised for the morning of the 13th of Jan where repair works will continue.

Thank you for your patience.
Posted Jan 11, 2021 - 15:55 GMT

Identified

We are investigating an issue affecting customers attached to the cabinet in GL6 7ER. Team is dispatched to site and work will be carried out whole day to restore all affected customers
Posted Jan 11, 2021 - 09:21 GMT
This incident affected: Internet Network (Gloucestershire).