This incident affected: Network Services (Domain Name Service (DNS), DHCP, Home Phone Service, Core Network), Internet Network (Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, Derbyshire, Devon, Essex, Gloucestershire, Herefordshire, Kent, Leicestershire, Lincolnshire, Northamptonshire, Norfolk, Oxfordshire, Wiltshire, Worcestershire, Surrey, Hertfordshire, Warwickshire, Somerset, Hampshire, Sussex), and Customer Portal, Customer Service Centre.