Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Posted Oct 07, 2025 - 02:34 BST
Identified
Unfortunately, it’s taking a little longer than we thought to resolve the issue that’s affected your broadband service today. Our engineers are still hard at work trying to resolve the issue and are hoping to restore the service in your area as soon as they can.
Posted Oct 07, 2025 - 00:21 BST
Investigating
We have detected an issue affecting multiple cabinets and customers connected to them in Golden Green-Kent Area. Our engineers are investigating the cause.
We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.