Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.
If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.
We appreciate your patience on this matter and apologise for any inconvenience it has caused.
Kind Regards The Gigaclear Team
Posted Nov 24, 2019 - 16:37 GMT
Update
Gigaclear Networks sincerely apologise for the prolonged outage you have experienced.
We are currently working on an issue affecting the link between two of our sites which has caused loss of service for customers connected to them in Clipston, Great Cransley and Sibbertoft.
We shall have services restored by 18:00 on 25/11/2019, but are continually working to expedite the return of your service as soon as we can.
We thank you for your patience and apologise for the inconvenience caused.
Kind Regards,
The Gigaclear Team
Posted Nov 24, 2019 - 13:56 GMT
Update
Gigaclear Networks are still working on the secondary issue to your service and have engaged specialist engineers to investigate and resolve as soon as possible .
We regret to inform you that at this stage we are still unable to estimate when the service will be restored.
We thank you for your patience and sincerely apologise for the disruption you have experienced.
Posted Nov 24, 2019 - 09:07 GMT
Identified
Gigaclear Networks has identified a secondary issue to your service since the repair work completed yesterday and have engaged specialist engineers to investigate and resolve as soon as possible .
We regret to inform you that at this stage we are still unable to estimate when the service will be restored.
We thank you for your patience and sincerely apologise for the disruption you have experienced.
Kind regards, The Gigaclear team
Posted Nov 23, 2019 - 08:38 GMT
Monitoring
Gigaclear Networks have brought the majority of customers across the Clipston, Great Cransley and Sibbertoft areas. A minoritory of customers remain offine within the Clipson area, and will continue to work until all customers services have been restored.
We apologise for any inconvience caused, and thank you for your patience as we bring the all services online.
Posted Nov 22, 2019 - 18:20 GMT
Update
Gigaclear Networks are currently implementing the fix to the broken cable in your area.
Our engineers are working to resolve the fault, but at this stage we are unable to estimate when the service will be restored.
We thank you for your patience and apologise for any inconvenience caused.
Kind regards,
The Gigaclear Team
Posted Nov 22, 2019 - 13:15 GMT
Update
Gigaclear Networks are currently investigating a cable issue in your area.
Our engineers are working to resolve the fault, but at this stage we are unable to estimate when the service will be restored.
We thank you for your patience and apologise for any inconvenience caused.
Kind Regards,
The Gigaclear Team
Posted Nov 22, 2019 - 09:47 GMT
Identified
Gigaclear Networks have identified a major fibre break and have engaged specialist teams to begin the repair work required to restore service. Unfortunately we are unable to provide a restoration time at the moment but will be in contact when this becomes available. We thank you for your patience and apologises for any inconvenience caused.
Kind Regards
The Gigaclear Team
Posted Nov 22, 2019 - 00:19 GMT
Update
Gigaclear Networks will continue to work on the issue in your area through the evening to restore all services across the Clipston, Great Cransley and Sibbertoft areas. We do not currently have an estimated time for repair, but will continue working through the evening to bring services back as soon as we can.
Posted Nov 21, 2019 - 19:00 GMT
Update
Gigaclear Networks continue to work on the issue in the Clipston, Great Cransley and Sibbertoft areas, and will continue to work through the evening to restore all services to working order.
We do not currently have an estimated time for repair, but thank you for your patience while we work to restore services.
Posted Nov 21, 2019 - 16:31 GMT
Investigating
We have detected an issue affecting multiple cabinets and customers connected to them in Clipston, Great Cransley, Sibbertoft. Our engineers are investigating the cause.
We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.