Network Outage - Multiple Cabinets Offline

Incident Report for Gigaclear

Resolved

This incident has been resolved.
Posted Jun 29, 2025 - 10:06 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 29, 2025 - 03:04 BST

Investigating

We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Posted Jun 29, 2025 - 02:27 BST
This incident affected: Internet Network (Berkshire, Cambridgeshire & Huntingdonshire, Derbyshire, Essex, Northamptonshire, Oxfordshire, Surrey).