A temporary generator is now in operation and service has been restored. Work continues to resolve the underlying power issue and permanently restore service. If you’re still experiencing any disruption, please contact our Customer Service team. Thank you for your patience.
Posted Nov 01, 2025 - 13:13 GMT
Update
We apologise for the ongoing disruption to your service, which is being caused by a local power issue. Our engineers are attending with a temporary generator, and we’re working closely with the power network to restore service permanently. Thank you for your patience and understanding.
Posted Nov 01, 2025 - 09:08 GMT
Identified
The issue has been identified and we are working on a resolution. Our team will be reattending in the morning to continue working towards a resolution. Thank you for your ongoing patience.