All services in the area have now been restored.

Our engineers have been able to bring the majority of services back online. We aware of a few customers who may still be affected by this issue and our engineers will be returning to site tomorrow in order to bring the final few customers back online.

If you are still having issues please reboot your router, and if the issues persist please call our customer care team on 01865 591131.

We’re currently working on implementing the repair at the site of the damage. Unfortunately due to the location of the break, it is taking a little longer than expected to do this, but we will keep you updated on progress as we work to get this issue resolved.

We apologise for any inconvenience caused and thank you for your continued patience.

Engineers are onsite and working to repair the damaged infrastructure. We will update you further once the engineers have complete their repair work.

Team is on site beginning repairs to the damaged cable

Our engineers have identified damage to critical infrastructure on the network. Due to the location of the damage, traffic management has been organised for the earliest opportunity to enable our engineers to work safely, and they will be returning to site tomorrow morning (5/10/21) to begin work on the repairs. We will update you further on the situation once the engineers have begun their repair work.

Our engineers are still hard at work investigating what’s caused today’s service issue in Bletchingdon, Oxfordshire, and the nearby area. We’re doing everything we can to find the root of the problem, so we can restore your broadband service as quickly as possible.

we are aware of an issue in your area and our engineers are investigating.