Our engineers are working on-site to restore all affected customers following the repairs. Please ensure that all of your equipment is switched on and connected to allow us to expedite the outage resolution. Thank you
Posted Feb 19, 2026 - 17:58 GMT
Update
We have a replacement part imminent for delivery on site and will begin installing shortly. We will update again by 5:30 with further progress.
Posted Feb 19, 2026 - 16:24 GMT
Update
Our engineers are continuing work to restore service.
Posted Feb 19, 2026 - 15:07 GMT
Identified
Our engineers are on-site and working to restore service as quickly as possible. We appreciate your continued patience.
Posted Feb 19, 2026 - 13:17 GMT
Update
We are continuing to investigate this issue.
Posted Feb 19, 2026 - 12:49 GMT
Investigating
We are aware of an issue impacting service in the below areas. Our network teams are working to restore connectivity as quickly as possible. We apologiae for the inconvenience and appreciate your patience.
Yorkshire: Brayton, Thorpe Willoughby, Hillam Norfolk: Long Stratton, Newton Flotman Cambridgeshire: Gamlingay, Meldreth Bedfordshire: Potton Hampshire: Four Marks Kent: Brooke
Posted Feb 19, 2026 - 12:46 GMT
This incident affected: Internet Network (Bedfordshire, Cambridgeshire & Huntingdonshire, Kent).