Following the scheduled maintenance carried out between 23:00 on 18/08/2025 and 06:00 on 19/08/2025, some customers may experience reduced connectivity.
If you are affected, you may need to perform a managed reboot of your wall‑mounted modem. To do this, simply switch the power off at the socket, leave it off for around 5 minutes, and then switch it back on.
We apologise for any inconvenience caused and thank you for your patience and understanding as we work to keep your service running smoothly.
Posted Aug 19, 2025 - 14:24 BST
Update
Following the scheduled maintenance carried out between 23:00 on 18/08/2025 and 06:00 on 19/08/2025, some customers may experience reduced connectivity.
If you are affected, you may need to perform a managed reboot of your wall‑mounted modem. To do this, simply switch the power off at the socket, leave it off for around 5 minutes, and then switch it back on.