We are continuing to work on a fix for this issue.
Posted Oct 24, 2026 - 03:14 BST
Identified
The issue has been identified and engineering teams are working to restore the services .
Posted Oct 24, 2026 - 03:13 BST
Investigating
We continue to work as a priority with our third-party network infrastructure partner to restore services affecting users in the Chiselborough, Stoke-sub-Hamdon, and Martock areas. Due to the recent adverse weather conditions, our partner is currently responding to a high volume of network incidents; however, dedicated resources have been assigned to this outage to support a swift resolution.
We apologise for the disruption and appreciate your patience. Further updates will be provided as soon as more information becomes available.
Posted Oct 23, 2026 - 21:26 BST
This incident affected: Internet Network (Somerset).