Unplanned Incident - Devon
Incident Report for Gigaclear
Resolved
This incident has been resolved.
Posted Nov 26, 2021 - 09:41 GMT
Update
We are continuing to work on a fix for this issue.
Posted Nov 26, 2021 - 09:41 GMT
Update
Our third party partners are working to resolve the issue and hope to have it resolved soon, the specialist engineers are still working at the site. We do not currently have an estimated time of repair, but will continue to keep you up to date on the progress of the resolution of the fault. We thank you for your continued patience.
Posted Nov 26, 2021 - 09:28 GMT
Update
Our third party partners are working to resolve the issue and hope to have it resolved soon, the specialist engineers are still working at the site. We do not currently have an estimated time of repair, but will continue to keep you up to date on the progress of the resolution of the fault. We thank you for your continued patience.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Posted Nov 26, 2021 - 07:17 GMT
Update
Our third party partners have identified the issue and have dispatched specialist engineers to locate and repair the fault. We do not currently have an estimated time of repair, but will continue to keep you up to date on the progress of the resolution of the fault. We thank you for your continued patience.
Posted Nov 25, 2021 - 17:15 GMT
Update
Our third party partners have identified the issue and have dispatched specialist engineers to locate and repair the fault. We do not currently have an estimated time of repair, but will continue to keep you up to date on the progress of the resolution of the fault. We thank you for your continued patience.
Posted Nov 25, 2021 - 14:15 GMT
Identified
The ongoing issues in your area have been caused a fault suffered by a third party provider. We are working closely with the third party to bring services back online as quickly as possible. We will continue to keep you updated with the progress of the resolution of the issue.
Posted Nov 25, 2021 - 11:34 GMT
Investigating
We have detected an issue affecting multiple cabinets and customers connected to them in Devon. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Posted Nov 25, 2021 - 09:22 GMT
This incident affected: Internet Network (Devon & Somerset).