Suffolk - Sudbury (ngmf-01)

Incident Report for Gigaclear

Resolved

We have confirmed that the service issue affecting Suffolk has been fixed. We apologise for any inconvenience caused and thank you for your patience.

Posted Apr 17, 2025 - 18:58 BST

Our engineers are currently on site and will be working throughout this evening for your connection restoration. Thank you for your patience.

Posted Apr 17, 2025 - 17:18 BST

The issue has been identified and a fix is being implemented.

Posted Apr 17, 2025 - 14:53 BST

Thank you for your ongoing patience. Our engineers are currently on site and working towards restoration.

Posted Apr 17, 2025 - 12:50 BST

We apologise for your service disruption. Our Network Operation Team is investigating for a resolution and thank you for your patience.

Posted Apr 17, 2025 - 10:57 BST

This incident affected: Internet Network (Cambridgeshire & Huntingdonshire).