Good news, our engineers have now fixed the issue affecting services across Berkshire,
Is there anything I should do?
You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.
What if I have a problem?
If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing support@gigaclear.com. We thank you for your patience during this time and apologise for any disruption caused.
Posted Jun 11, 2021 - 10:29 BST
Monitoring
Good news, we've resolved the problem and monitoring this further to ensure there are no repeats to this issue.
Posted Jun 11, 2021 - 09:51 BST
Investigating
Gigaclear Networks have informed us that there is an issue with the service in your area. Our engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Posted Jun 11, 2021 - 08:48 BST
This incident affected: Internet Network (Berkshire).