A planned upgrade will take place between 11:00 PM on 19/10 and 1:00 AM on 20/10. If you experience any service issues after the upgrade, please reboot your wall-mounted box by switching it off, waiting a few seconds, and then turning it back on. If the issue persists after rebooting, please get in touch and we'll be happy to help.
Posted Oct 19, 2026 - 13:04 BST
This incident affects: Network Services (Core Network).