Our engineers will be onsite this morning to continue remediation works. We appreciate your continued patience.
Posted Sep 03, 2025 - 09:44 BST
Update
Thank you for your ongoing patience. Our engineers are on site and continuing restoration works. We apologise for the disruption.
Posted Sep 02, 2025 - 11:01 BST
Update
Our engineers are continuing work to restore service and are making good progress. A secondary team will also be on site Sunday and into Monday to support completion. We apologise for the delay caused by the complex nature of this repair.
Posted Aug 30, 2025 - 17:05 BST
Update
Our team remains on site. Due to the complex nature of the repair, additional resources are being arranged. We are working towards restoring service by Monday and sincerely apologise for the inconvenience. Thank you for your continued patience.
Posted Aug 30, 2025 - 15:32 BST
Update
We are continuing to work on a fix for this issue.
Posted Aug 30, 2025 - 13:13 BST
Identified
Our engineers are on site and have identified a damaged fibre. They are working hard to carry out the repairs and restore your service as quickly as possible. We’re sorry for the disruption and appreciate your patience.
Posted Aug 30, 2025 - 12:30 BST
Investigating
We are aware of a service issue currently affecting your area. Our teams are working hard to restore connectivity as quickly as possible, and we apologise for any inconvenience this may cause.
Posted Aug 30, 2025 - 09:45 BST
This incident affected: Internet Network (Wiltshire).