Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
What do I need to do?
You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.
Posted Jul 31, 2020 - 15:54 BST
Investigating
We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area.
Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
We understand that any loss of service can be inconvenient, therefore we appreciate your patience and apologise for any disruption caused.