Gigaclear Networks have fixed the issue and your service has now been restored. You should be able to access your broadband service as usual.
Once the network is back online, your service will resume as normal. Although, if your broadband service is not working after the end time of this outage, please try rebooting your router. This is done by turning the power off at the socket, waiting 40 seconds and then switching the power back on.
If you have any problems with your service after the outage, please contact our Customer Support team on 01865 591131 or email support@gigaclear.com.
We appreciate your patience on this matter and apologise for any inconvenience it may cause.
Kind Regards The Gigaclear Team
Posted Nov 01, 2019 - 15:10 GMT
Update
We are currently investigating a cable issue in Lowick and Thorpe Waterville areas.
Our engineers are working to resolve the fault, but at this stage we are unable to estimate when the service will be restored.
Affected customers have been informed by e-mail and SMS.
Gigaclear apologises for any inconvenience caused.
Posted Nov 01, 2019 - 13:25 GMT
Identified
Gigaclear Networks have identified a cable issue in the Lowick and Thorpe Waterville areas and our engineers are on-route to effect repairs, but at this stage we are unable to estimate when the service will be restored.
Affected customers have been informed by e-mail and SMS.
Gigaclear apologises for any inconvenience caused.
Posted Nov 01, 2019 - 08:12 GMT
Investigating
Gigaclear Networks have informed us that there is an issue with the service in the Lowick and Thorpe Waterville areas. Their engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
As soon as we have more information, we’ll let you know when to expect the service back up and running. Please do check here for the most recent updates.
Posted Nov 01, 2019 - 02:03 GMT
This incident affected: Internet Network (Northamptonshire).