Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Posted Dec 28, 2025 - 19:16 GMT
Monitoring
We’re happy to let you know the issue has been restored. Our third-party provider successfully re-routed the connection, and internet traffic is returning to normal. We sincerely apologize for any inconvenience this may have caused and will continue to monitor the situation to ensure everything remains stable.
Posted Dec 28, 2025 - 15:40 GMT
Update
Our teams have verified that a utility company has now finished their work due to damage to their infrastructure; however, the excavation at the site of the break has been backfilled. A third party is presently evaluating alternative repair options. We appreciate your ongoing patience.
Posted Dec 28, 2025 - 13:02 GMT
Update
We continue to work with the third-party provider to resolve this issue. Their transmission team is actively investigating. We’ll provide another update when we have more information and confirm when the service is fully restored. We apologize for any inconvenience caused.
Posted Dec 27, 2025 - 16:30 GMT
Identified
We’re aware there’s an issue with our service in your area. Our engineers are working alongside a 3rd party provider to Identify the cause and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be back to normal. Apologies for any inconvenience caused.