Our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Posted Oct 21, 2026 - 04:17 BST
Identified
The outage has been identified as being caused by damage to third-party infrastructure. Engineers are currently on site and actively carrying out restoration activities to repair the affected network infrastructure and restore services as quickly as possible. At this time, restoration works remain ongoing while engineers assess the full extent of the damage and complete the necessary repairs. We are maintaining close communication with all involved parties and will continue to monitor progress throughout the recovery effort. We appreciate your patience and understanding while these works are completed. A further update will be provided as soon as additional information becomes available or there is a significant change in status.
Posted Oct 20, 2026 - 22:19 BST
Investigating
We are currently investigating service interruption affecting users in the Chesterton (South East) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Posted Oct 20, 2026 - 16:36 BST
This incident affected: Internet Network (Oxfordshire).