Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
You don’t need to do anything as your broadband service will resume as normal. However, if you find your broadband service isn’t working properly, please try rebooting your router. You can do this by turning the power off at the socket, waiting for approximately 30 seconds and then switching the power back on.
If you have any problems with your broadband service, then please don’t hesitate to contact our Customer Support team on 01865 591131 or by emailing email@example.com
We thank you for your patience during this time and apologise for any disruption caused.