Unplanned Outage in Hilmarton, Christian Malford and Sutton Benger

Incident Report for Gigaclear

Resolved

We have identified the fibre damage and now resolved, all services should now be resumed.

Thank you for your patience.

Posted Oct 13, 2020 - 13:15 BST

Update

The issue is now affecting services in Christian Malford and Sutton Benger, our teams are still on site and troubleshooting.

Thank you for you patience.

Posted Oct 13, 2020 - 12:00 BST

Identified

We have identified an issue with the fibres feeding the Hilmarton community, our engineers have been dispatched and are due to attend by 1200.

Thank you for your patience.

Posted Oct 13, 2020 - 10:02 BST

Update

We are continuing to investigate the issue.

Posted Oct 13, 2020 - 09:08 BST

Investigating

We’ve been informed by our Network Operations team that there areplanned works in the Hilmarton area.

Our engineers are working to improve services in the area, and expect all services to be restored by 06:00 AM

Posted Oct 12, 2020 - 22:24 BST

This incident affected: Internet Network (Wiltshire).