This incident has been resolved.

Our engineers are on site and have confirmed that they have restored services to the area.

Gigaclear continues to monitor the situation and ensure all customers remain online. We thank you for your patience while we worked to restore all connections.

We have detected an issue affecting multiple cabinets and customers connected to them in Braintree. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.