Unplanned Outage Followed by OLT/ONT Upgrades

Incident Report for Gigaclear

Resolved

This incident is resolved.
Posted Oct 14, 2026 - 17:20 BST

Investigating

Following maintenance work, our teams have identified a network fault currently affecting services on multiple cabinets. Engineers are working to restore all affected customers. Most customers are now back online. However, if you are still experiencing loss of connection can you please reboot your modem. We apologise for any inconvenience caused and thank you for your patience.
Posted Oct 14, 2026 - 10:47 BST