Thank you for your ongoing patience. Our teams have identified the need to replace a piece of equipment and are working with 3rd party to get this issue resolved. We'll keep you updated as work progresses. Sorry for the disruption.
Posted Jan 05, 2026 - 15:12 GMT
Identified
The issue has been identified, and our team is actively working to implement a resolution. At this time, an estimated time for repair is not yet available.
Thank you for your patience and understanding.
Posted Jan 05, 2026 - 10:34 GMT
Investigating
We have detected an issue affecting multiple cabinets and customers connected to them in the Somerset area. Our engineers are investigating the cause.
We will update this page with further information as soon as we have identified the fault.
Posted Jan 05, 2026 - 09:06 GMT
This incident affected: Internet Network (Devon & Somerset).