All connections have been restored and works are complete, we are currently monitoring progress to ensure there are no further issues. 11 customers are still offline and works will continue for these right away.
Posted Oct 18, 2025 - 16:51 BST
Update
After speaking with the on site team, the repair is going to take longer than expected. We will be in touch with an estimated repair time as soon as we can
Posted Oct 18, 2025 - 12:13 BST
Update
Estimated time of restoration is midday today, thank you for your continued patience whilst we work to get you restored.
Posted Oct 18, 2025 - 10:52 BST
Identified
Our engineers have been working overnight to restore services and are still currently onsite working. We expect services to be restored by midday today.
Posted Oct 18, 2025 - 08:42 BST
Investigating
We have detected an issue affecting multiple cabinets and customers connected to them in Brackley, Northamptonshire. Our engineers are investigating the cause.
We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Posted Oct 17, 2025 - 22:48 BST
This incident affected: Internet Network (Northamptonshire).