Resolved -
This incident has been resolved.
Oct 17, 11:37 BST
Update -
We are continuing to work on a fix for this issue.
Oct 17, 11:37 BST
Update -
We are continuing to work on a fix for this issue.
Oct 16, 17:36 BST
Update -
Sorry for the continued delay, our teams are still on site and we are on track to have all services restored today.
Oct 16, 16:46 BST
Update -
We are continuing to work on a fix for this issue.
Oct 16, 15:10 BST
Update -
Our engineers are diligently working to restore your services. However, due to an unexpected delay, we now anticipate that all services will be back online by 5 PM today. Thank you for your patience and understanding.
Oct 16, 09:06 BST
Update -
Our engineers are on site repairing the fibre. We'll continue repairs until all customer are back online. Sorry for any disruption caused. Thank you for your patience and understanding.
Oct 15, 14:35 BST
Update -
A digging team is currently onsite, working diligently to access the broken fibre. Our engineers will begin repairs at 2pm and will continue until every customer is back online. Thank you for your understanding, and we sincerely apologise for any disruption.
Oct 15, 10:35 BST
Update -
We have a digging crew scheduled to be on-site tomorrow morning to excavate and access the broken fibre. Our engineers will arrive around 2 PM to commence repair work to fix the damaged fibre.
We will continue working diligently until all customers are back online. We aim to restore service no later than 2 AM on Wednesday
We're very sorry for any inconvenience this may cause and appreciate your patience as we work to restore full service.
Thank you for your understanding
Oct 14, 17:14 BST
Update -
We have a civils crew scheduled to be on-site tomorrow morning to excavate and access the broken fibre. Our engineers will arrive around 2 PM to commence splicing works to repair the fibre. We will continue working diligently until all customers are back online, with full service restoration anticipated no later than 2 AM on Wednesday
We're very sorry for any inconvenience this may cause and appreciate your patience as we work to restore full service.
Thank you for your understanding
Oct 14, 16:28 BST
Identified -
Our team has discovered a break in the fibre. We are actively working on a plan to address the issue and support everyone affected.
We apologise for the disruption and any frustration this may have caused.
Oct 14, 15:00 BST
Investigating -
We are investigating an issue affecting customers attached to the cabinet in Abbess Roding.
Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Oct 14, 14:08 BST