Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer service team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2026

Network issue - Wiltshire (South West)

Resolved - This incident has been resolved.
Apr 2, 09:09 BST

Monitoring - Services have been restored. Engineers are standing by on-site for SSE to finalise their planned maintenance. Thank you for your understanding.
Apr 1, 16:24 BST

Update - We are continuing to investigate this issue.
Apr 1, 12:50 BST

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Biddestone, Thickwood , Tutton Hill and Colerne. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Apr 1, 12:31 BST

Apr 1, 2026

Brimpton - Berkshire

Resolved - This incident has been resolved.
Apr 1, 15:35 BST

Update - Engineers are currently still on-site carrying out works. We will provide further updates when they are available. Thank you for your understanding and patience while we work to resolve the issue.
Apr 1, 13:16 BST

Update - We apologise for the continued loss of service. Unfortunately, local authority roadworks have caused significant damage to our network cables. We have both civils and fiber teams on-site today dedicated to fixing the issue. Thank you for your patience.
Apr 1, 08:54 BST

Identified - Civils works have been scheduled for tomorrow to continue working on a resolution for this ongoing loss of service. Thank you for your patience whilst we work on a resolution
Mar 31, 15:09 BST

Update - Engineers are currently still on-site carrying out works. We will update you on a estimated resolution time and further information regarding the nature of the network outage. Thank you for your understanding and patience while we work to resolve the issue.
Mar 30, 18:26 BST

Update - Our team are scheduled to be on site shortly to begin investigating the issue and will implement any repairs as quickly as possible. Thank you for your patience.
Mar 30, 16:01 BST

Investigating - We are aware of an issue impacting service in the Brimpton area of Berkshire. Our network team are investigating. We apologise for the inconvenience and appreciate your patience.
Mar 30, 15:02 BST

Mar 31, 2026

Oddington, Murcott & Charlton-on-Otmoor - Oxfordshire

Resolved - This incident has been resolved.
Mar 31, 12:45 BST

Update - We have scheduled our Direct Labour Team to attend tomorrow morning to begin investigating the root cause of this issue, and will implement any repairs as quickly as possible. Please accept our apologies for any inconvenience caused.
Mar 30, 16:02 BST

Identified - We are aware of an issue causing slow speeds and intermittent connectivity in the Oddington, Murcott & Charlton-on-Otmoor areas of Oxfordshire. Our network team are investigating. We apologise for the inconvenience and appreciate your patience.
Mar 30, 14:49 BST

Mar 30, 2026

Network Outage - Wotton-Under-Edge, Gloucestershire

Resolved - This incident has been resolved.
Mar 30, 14:47 BST

Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Mar 29, 09:36 BST

Mar 29, 2026

Cabinet issue - Croford (South West)

Resolved - This incident has been resolved.
Mar 29, 07:16 BST

Investigating - We are investigating an issue affecting customers attached to the cabinet in LOCATION.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Mar 25, 11:50 GMT

Cabinet issue - Lower Nazeing

Resolved - This incident has been resolved.
Mar 29, 07:15 BST

Update - We are continuing to investigate this issue.
Mar 28, 21:41 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Lower Nazeing.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Mar 28, 21:40 GMT

Mar 28, 2026

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

Mar 24, 2026

Network Outage - Mailers Lane, Manuden, Bishop's Stortford, Essex

Resolved - This incident has been resolved.
Mar 24, 18:55 GMT

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

Network Outage - Somerset

Resolved - This incident has been resolved.
Mar 21, 22:43 GMT

Monitoring - We apologise for any inconvenience caused by the planned works commencing an hour earlier than scheduled. We currently expect the works to be completed anytime between now and 7:00 AM tomorrow morning.
Thank you for your patience while we work to restore normal service.
Mar 21, 21:02 GMT

Investigating - The planned maintenance originally scheduled for 9:00 PM this evening has commenced earlier than expected. Our Network Operations Team is actively engaging with our third‑party contractors to understand the reason for the early start and to ensure the work is completed as quickly as possible.
We will provide further updates as soon as more information becomes available.
Mar 21, 20:00 GMT

Mar 20, 2026

Network issue - Kent

Resolved - This incident has been resolved.
Mar 20, 04:37 GMT

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Kent. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Mar 20, 00:36 GMT

Mar 19, 2026

No incidents reported.