Hadlow, Golden Green, Dunk's Green, Plaxtol, Bitchet Green - Kent
Update - We are currently liaising with our third-party partner to review the available options for remediating this loss of service. Engineers are due on site later this morning to carry out further investigations and determine the next steps towards restoring service. We apologise for any inconvenience caused and appreciate your continued patience. Further updates will be provided as more information becomes available.
Nov 11, 2026 - 09:57 GMT
Update - We are continuing to investigate this issue.
Nov 11, 2026 - 09:06 GMT
Update - We are continuing to investigate this issue.
Nov 11, 2026 - 08:45 GMT
Investigating - We are currently investigating service interruption affecting users in the Hadlow, Golden Green, Dunk's Green, Plaxtol and Bitchet Green areas of Kent. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Nov 11, 2026 - 08:39 GMT
Staddiscombe, Newton Ferrers, Noss Mayo, Aveton Gifford - Devon
Investigating - We are currently investigating service interruption affecting users in the Staddiscombe, Newton Ferrers, Noss Mayo and Aveton Gifford areas of Devon. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Nov 11, 2026 - 08:30 GMT

About This Site

This is where you'll find the current status of the Gigaclear network, plus a record of any past incidents.

If you're having a problem that isn't listed here and you're a Gigaclear customer, our customer service team is ready to help. Give us a call on 01865 591131.

Internet Network Major Outage
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire Operational
Derbyshire Operational
Devon Major Outage
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Major Outage
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Norfolk Operational
Oxfordshire Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Somerset Operational
Hampshire Operational
Sussex Operational
Network Services Operational
Domain Name Service (DNS) Operational
DHCP Operational
Home Phone Service Operational
Core Network Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 11, 2026

Unresolved incidents: Staddiscombe, Newton Ferrers, Noss Mayo, Aveton Gifford - Devon, Hadlow, Golden Green, Dunk's Green, Plaxtol, Bitchet Green - Kent.

Nov 10, 2026

Drayton Parslow
Resolved - This incident has been resolved.
Nov 10, 10:24 GMT
Investigating - Our teams have identified a network fault currently affecting services in your area. We have engaged our Engineering Team who are investigating the root cause of this issue, and will implement any repairs as quickly as possible. Please accept our apologies for any inconvenience caused.
Nov 9, 17:18 GMT

Nov 9, 2026

Drayton Parslow (South East)
Resolved - This incident has been resolved.
Nov 9, 17:11 GMT
Investigating - We are currently investigating service interruption affecting users in the Drayton Parslow (South East) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Nov 9, 16:51 GMT

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Duns Tew (South East)
Resolved - This incident has been resolved.
Nov 5, 06:37 GMT
Investigating - We are currently investigating service interruption affecting users in the Duns Tew (South East) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Nov 5, 01:32 GMT

Nov 4, 2026

Great Missenden, Buckinghamshire
Resolved - This incident has been resolved.
Nov 4, 10:04 GMT
Identified - We are aware of an issue that may be impacting your service following planned work overnight. Our team are investigating. We apologise for the inconvenience and appreciate your patience.
Nov 4, 08:36 GMT
Service Upgrade
Resolved - This incident has been resolved.
Nov 4, 08:40 GMT
Monitoring - A planned upgrade will take place between 11:00 PM on 03/11 and 6:00 AM on 04/11 . If you experience any service issues after the upgrade, please reboot your wall-mounted box by switching it off, waiting a few seconds, and then turning it back on. If the issue persists after rebooting, please get in touch and we'll be happy to help
Nov 3, 14:26 GMT

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Service Upgrade
Resolved - This incident has been resolved.
Oct 31, 08:58 GMT
Monitoring - A planned upgrade will take place between 11:00 PM on 28/10 and 3:00 AM on 29/10. If you experience any service issues after the upgrade, please reboot your wall-mounted box by switching it off, waiting a few seconds, and then turning it back on. If the issue persists after rebooting, please get in touch and we'll be happy to help
Oct 28, 16:23 GMT

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Unplanned outage - Oakley & Brill
Resolved - This incident has been resolved.
Oct 29, 14:54 GMT
Investigating - We are currently investigating this issue.
Oct 29, 11:42 GMT
Stoke Flemming (South West)
Resolved - This incident has been resolved.
Oct 29, 14:52 GMT
Investigating - We are currently investigating service interruption affecting users in the Stoke Flemming (South West)) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 29, 10:08 GMT
Wickham (South Central)
Resolved - This incident has been resolved.
Oct 29, 14:44 GMT
Investigating - We are currently investigating service interruption affecting users in the Wickham (South Central) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 29, 12:03 GMT
Lambourne Essex
Resolved - This incident has been resolved.
Oct 29, 11:48 GMT
Investigating - We are currently investigating service interruption affecting users in the Lambourne Essex area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 27, 04:31 GMT
Kettering
Resolved - This incident has been resolved.
Oct 29, 11:47 GMT
Update - Our engineers will be continuing their work on site this morning as they progress towards a resolution of the loss of service. We apologise for any inconvenience caused and appreciate your continued patience.
Oct 25, 10:07 GMT
Investigating - We are currently investigating service interruption affecting users in the Kettering
area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 25, 04:06 GMT

Oct 28, 2026

Service Upgrade
Resolved - This incident has been resolved.
Oct 28, 16:20 GMT
Monitoring - A planned upgrade will take place between 11:00 PM on 27/10 and 3:00 AM on 28/10. If you experience any service issues after the upgrade, please reboot your wall-mounted box by switching it off, waiting a few seconds, and then turning it back on. If the issue persists after rebooting, please get in touch and we'll be happy to help.
Oct 27, 16:14 GMT
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