All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Derbyshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Home Phone Service Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 24, 2025
Cabinet issue - Westonbirt (South West)
Resolved - Engineers have restored power to your cabinet, and all services are now back online.
Nov 24, 17:03 GMT
Identified - We are investigating an issue affecting customers attached to the cabinet in Westonbirt (South West).

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Nov 24, 16:32 GMT
Reconnection Issue
Resolved - The issue has now been resolved and connections should be coming back online, please reboot your systems if you're still experiencing issues. Thank you for the ongoing patience and apologies for any inconveniences caused by this issue.
Nov 24, 09:37 GMT
Update - Please do not reboot your systems whilst we investigate this issue further. Thank you for your ongoing patience.
Nov 24, 09:04 GMT
Update - We are continuing to investigate this issue.
Nov 24, 08:48 GMT
Investigating - We’re currently experiencing an issue with our software due to a reconnection issue, this is currently being investigated and any updates will be communicated out. Please accept our apologies for any inconveniences caused.
Nov 24, 08:48 GMT
Nov 23, 2025

No incidents reported.

Nov 22, 2025
Hemyock, Devon
Resolved - This incident has been resolved.
Nov 22, 10:10 GMT
Update - A road closure is required to complete the repair needed to restore service, and this work is scheduled to take place today. We apologise for the disruption and appreciate your patience while our teams carry out the necessary work.
Nov 21, 08:46 GMT
Identified - Good evening, We are aware of an issue customers are facing in the Hemyock area. We have identified the issue and have engineers attending this evening to locate the issue and to implement a fix. Their estimated time of arrival is around 7pm. We do apologise for any inconveniences and will update you all when we have more information.
Nov 20, 18:25 GMT
Nov 21, 2025
System Software Update
Resolved - This incident has been resolved.
Nov 21, 02:00 GMT
Identified - Good Evening, We are running a software update at midnight tonight on our internal network. This includes the internal modem within your property. Not all customers will be effected but there should be minimal disruption as the service should only go down for 5-10 minutes maximum. You do not need to do anything to get your service back online if effected as the system will come back online automatically once the update is complete. Please refrain from switching the modem off or trying to reboot within this timeframe as it could disrupt the process. Thankyou for your patience during this time.
Nov 20, 18:58 GMT
Nov 20, 2025
Cabinet issue - Woburn01
Resolved - This incident has been resolved.
Nov 20, 01:52 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 01:45 GMT
Investigating - We are investigating an issue affecting customers attached to the cabinet in Woburn.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Nov 20, 01:44 GMT
Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025
Service Degradation - Wiltshire
Resolved - This incident is now resolved.
Nov 15, 12:54 GMT
Investigating - We have been made aware that some customers are experiencing degradation to their services in Wiltshire.

Our engineers are working to restore this issue, and will update this page when we have further information.
Nov 14, 21:36 GMT
Nov 14, 2025
Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Cabinet issue -Beckley
Resolved - Monitoring has confirmed that all customers now have connection. This incident has now been resolved.
Nov 10, 15:35 GMT
Investigating - We are investigating an issue affecting customers attached to the cabinet in LOCATION.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Nov 10, 07:59 GMT
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