Gigaclear Status

Cabinet issue - Kingscote 02

Investigating - We are investigating an issue affecting customers attached to the cabinet in Kingscote 02.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Sep 15, 2025 - 14:50 BST

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Major Outage

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Major Outage

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 16, 2025

No incidents reported today.

Sep 15, 2025

Unresolved incident: Cabinet issue - Kingscote 02.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

Cabinet issue - Reading, Berkshire

Resolved - This incident has been resolved.
Sep 12, 10:43 BST

Identified - We have identified the issue and our engineers are working to restore connectivity.
Sep 12, 09:45 BST

Update - We are continuing to investigate this issue.
Sep 12, 08:15 BST

Investigating - We are investigating an issue affecting customers attached to the cabinet in LOCATION.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Sep 12, 08:15 BST

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

Cabinet issue - Reading, Berkshire

Resolved - This incident has been resolved.
Sep 9, 10:44 BST

Update - We are continuing to investigate this issue.
Sep 9, 10:43 BST

Investigating - We are investigating an issue affecting customers attached to the cabinet in Reading, Berkshire.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Sep 9, 07:35 BST

Network Outage - Clanfield

Resolved - This incident has been resolved.
Sep 9, 09:06 BST

Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Sep 8, 14:47 BST

Sep 8, 2025

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

Cabinet issue - Beachley (South West) SW-BEACHE

Resolved - This incident has been resolved.
Sep 5, 14:29 BST

Update - We are continuing to investigate this issue.
Sep 5, 13:52 BST

Investigating - We are investigating an issue affecting customers attached to the cabinet in Beachley (South West) SW-BEACHE.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Sep 5, 10:49 BST

Sep 4, 2025

Cabinet issue - Wormingford Colchester (East) - Essex

Resolved - This incident has been resolved.
Sep 4, 09:16 BST

Update - We apologise for any frustration caused by the service interruption. Our engineers are currently investigating the issue both on-site and remotely to implement a resolution. We appreciate your patience and understanding.
Sep 3, 16:57 BST

Update - We apologise for the service disruption. Our engineers are currently on site and working to resolve the issue, thank you for your patience.
Sep 3, 14:02 BST

Investigating - We are investigating an issue affecting customers attached to the cabinet in Wormingford Colchester (East) - Essex

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Sep 3, 10:01 BST

Sep 3, 2025

Upper Seagry, Startley, Lower Stanton St Quintin, Stanton St Quintin - Wiltshire

Resolved - This incident has been resolved.
Sep 3, 12:07 BST

Update - Our engineers will be onsite this morning to continue remediation works. We appreciate your continued patience.
Sep 3, 09:44 BST

Update - Thank you for your ongoing patience. Our engineers are on site and continuing restoration works. We apologise for the disruption.
Sep 2, 11:01 BST

Update - Our engineers are continuing work to restore service and are making good progress. A secondary team will also be on site Sunday and into Monday to support completion. We apologise for the delay caused by the complex nature of this repair.
Aug 30, 17:05 BST

Update - Our team remains on site. Due to the complex nature of the repair, additional resources are being arranged. We are working towards restoring service by Monday and sincerely apologise for the inconvenience. Thank you for your continued patience.
Aug 30, 15:32 BST

Update - We are continuing to work on a fix for this issue.
Aug 30, 13:13 BST

Identified - Our engineers are on site and have identified a damaged fibre. They are working hard to carry out the repairs and restore your service as quickly as possible. We’re sorry for the disruption and appreciate your patience.
Aug 30, 12:30 BST

Investigating - We are aware of a service issue currently affecting your area. Our teams are working hard to restore connectivity as quickly as possible, and we apologise for any inconvenience this may cause.
Aug 30, 09:45 BST

Sep 2, 2025