Gigaclear Status

High Roding Dunmow (East)

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 2026 - 15:31 GMT

Update - We are continuing to work on a fix for this issue.
Jan 10, 2026 - 12:31 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 10, 2026 - 10:09 GMT

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in LOCATIONHERE. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Jan 10, 2026 - 10:08 GMT

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 10, 2026

Mitcheldean (South West)

Resolved - This incident has been resolved.
Jan 10, 16:07 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 15:54 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 10, 15:06 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 12:32 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 10, 12:31 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in LOCATION.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jan 10, 09:13 GMT

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

Network issue - Somerset

Resolved - This incident has been resolved.
Jan 5, 16:58 GMT

Update - Thank you for your ongoing patience. Our teams have identified the need to replace a piece of equipment and are working with 3rd party to get this issue resolved. We'll keep you updated as work progresses. Sorry for the disruption.
Jan 5, 15:12 GMT

Identified - The issue has been identified, and our team is actively working to implement a resolution. At this time, an estimated time for repair is not yet available.

Thank you for your patience and understanding.
Jan 5, 10:34 GMT

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in the Somerset area. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault.
Jan 5, 09:06 GMT

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025

Service Degradation - Essex

Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Dec 28, 19:16 GMT

Monitoring - We’re happy to let you know the issue has been restored. Our third-party provider successfully re-routed the connection, and internet traffic is returning to normal. We sincerely apologize for any inconvenience this may have caused and will continue to monitor the situation to ensure everything remains stable.
Dec 28, 15:40 GMT

Update - Our teams have verified that a utility company has now finished their work due to damage to their infrastructure; however, the excavation at the site of the break has been backfilled. A third party is presently evaluating alternative repair options. We appreciate your ongoing patience.
Dec 28, 13:02 GMT

Update - We continue to work with the third-party provider to resolve this issue. Their transmission team is actively investigating. We’ll provide another update when we have more information and confirm when the service is fully restored. We apologize for any inconvenience caused.
Dec 27, 16:30 GMT

Identified - We’re aware there’s an issue with our service in your area. Our engineers are working alongside a 3rd party provider to Identify the cause and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be back to normal. Apologies for any inconvenience caused.
Dec 27, 13:43 GMT

Dec 27, 2025

Unplanned Outage Dumbleton (South West)

Resolved - This incident has been resolved.
Dec 27, 13:33 GMT

Update - We are continuing to work on a fix for this issue.
Dec 27, 13:13 GMT

Update - We are continuing to work on a fix for this issue.
Dec 27, 11:12 GMT

Update - Our engineers are currently on-site and actively working to resolve the issue, we will be continuing and we will keep you posted with further updates. Apologies for any inconvenience caused and thank you for your patience.
Dec 27, 11:12 GMT

Update - Our team are commencing splicing of the fibre cables as we speak and expect this to be done within the hour. Please make sure all your equipment is still switched on.
Dec 24, 16:10 GMT

Identified - Engineers are still working to repair remaining lines and bring you back online, we will be continuing and we will keep you posted with further updates. Apologies for any inconvenience caused and thank you for your patience.
Dec 24, 15:19 GMT