All Systems Operational

About This Site

This is where you'll find the current status of the Gigaclear network, plus a record of any past incidents.

If you're having a problem that isn't listed here and you're a Gigaclear customer, our customer service team is ready to help. Give us a call on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire Operational
Derbyshire Operational
Devon Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Norfolk Operational
Oxfordshire Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Somerset Operational
Hampshire Operational
Sussex Operational
Network Services Operational
Domain Name Service (DNS) Operational
DHCP Operational
Home Phone Service Operational
Core Network Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 15, 2026

Ramsey, Warboys, Somersham, Needingworth, Cambridgeshire
Resolved - This incident has been resolved.
Oct 15, 02:50 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 01:18 BST
Investigating - We are currently investigating service interruption affecting users in the Ramsey, Warboys, Somersham, Needingworth, Cambridgeshire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 15, 00:45 BST

Oct 14, 2026

Unplanned Outage Followed by OLT/ONT Upgrades
Resolved - This incident is resolved.
Oct 14, 17:20 BST
Investigating - Following maintenance work, our teams have identified a network fault currently affecting services on multiple cabinets. Engineers are working to restore all affected customers. Most customers are now back online. However, if you are still experiencing loss of connection can you please reboot your modem. We apologise for any inconvenience caused and thank you for your patience.
Oct 14, 10:47 BST

Oct 13, 2026

Portway (South West)
Resolved - This incident has been resolved.
Oct 13, 10:58 BST
Identified - Cabinet has gone offline due to mains fail. DLT are currently on the way. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 13, 10:23 BST

Oct 12, 2026

No incidents reported.

Oct 11, 2026

Church Brampton (East Midlands)
Resolved - This incident has been resolved.
Oct 11, 11:06 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 10:40 BST
Update - We are continuing to investigate this issue.
Oct 11, 10:40 BST
Investigating - We are currently investigating service interruption affecting users in the Church Brampton (East Midlands). Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 11, 09:01 BST

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Stoke Flemming
Resolved - This incident has been resolved.
Oct 6, 15:41 BST
Investigating - We are currently investigating service interruption affecting users in the Stoke Flemming area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 6, 10:10 BST

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Warwickshire
Resolved - This incident has been resolved.
Oct 3, 05:17 BST
Update - We are continuing to work on a fix for this issue.
Oct 3, 05:17 BST
Identified - We have confirmed that the outage is due to third-party planned works that were not scheduled against the affected service. The current estimated restoration time is 08:00; however, we are working with the third party to expedite the works and are targeting an earlier restoration by 06:00.
Oct 3, 03:07 BST
Investigating - We are currently investigating service interruption affecting users in the Warwickshire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 3, 00:41 BST

Oct 2, 2026

Somerset
Resolved - This incident has been resolved.
Oct 2, 19:49 BST
Update - We are continuing to monitor for any further issues.
Oct 2, 19:44 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 19:44 BST
Investigating - We are currently investigating service interruption affecting users in the Somerset
area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 2, 18:36 BST

Oct 1, 2026

No incidents reported.

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