Monitoring - We have now implemented a fix, and services have been confirmed as fully restored. We are continuing to monitor the network to ensure services remain stable.
Nov 12, 2026 - 04:15 GMT
Nov 12, 2026 - 04:15 GMT
Update - An issue has been identified that is delaying the restoration of the remaining three fibres. Engineers, working alongside the Field Engineering team, are investigating the cause and working to resolve the issue so that repair works can resume as soon as possible.
Nov 12, 2026 - 04:10 GMT
Nov 12, 2026 - 04:10 GMT
Update - We are working closely with our third-party provider to restore services as quickly as possible. Their engineers are currently on site, and work is underway to install a replacement fibre cable.
Once the new cable has been installed, engineers will begin connecting and testing the fibre. Our affected services are being prioritised as part of the restoration process.
We apologise for the disruption and thank you for your patience while work continues. We will provide further updates as soon as more information becomes available.
Nov 11, 2026 - 21:38 GMT
Once the new cable has been installed, engineers will begin connecting and testing the fibre. Our affected services are being prioritised as part of the restoration process.
We apologise for the disruption and thank you for your patience while work continues. We will provide further updates as soon as more information becomes available.
Nov 11, 2026 - 21:38 GMT
Update - Engineers are still working on-site to restore services as quickly as possible. The damaged fibre cable has now been located, and work is underway to replace the affected section.
At the same time, an alternative restoration option is also being progressed, with engineers attending multiple locations to explore a separate route that could restore connectivity sooner. Both solutions are being worked on in parallel, with teams focused on restoring service via the fastest available method.
We understand the impact this outage is having and sincerely apologise for the continued disruption. At this time, our network partner has not provided a confirmed estimated time for restoration, but we are working closely with them to obtain this information and will provide a further update as soon as more details become available.
Nov 11, 2026 - 17:45 GMT
At the same time, an alternative restoration option is also being progressed, with engineers attending multiple locations to explore a separate route that could restore connectivity sooner. Both solutions are being worked on in parallel, with teams focused on restoring service via the fastest available method.
We understand the impact this outage is having and sincerely apologise for the continued disruption. At this time, our network partner has not provided a confirmed estimated time for restoration, but we are working closely with them to obtain this information and will provide a further update as soon as more details become available.
Nov 11, 2026 - 17:45 GMT
Identified - Our network partner has identified the likely location of the fault affecting services, and fibre engineers are on site to carry out repairs.
Access to the affected area is currently restricted due to ongoing roadworks, and additional traffic management measures are being put in place to allow work to proceed safely. Once access is available, engineers will assess the damage and begin the necessary repair work.
Alternative restoration options have been explored but are currently limited, so repairing the damaged fibre remains the most likely route to restoring service.
We continue to work closely with our network partner and will provide further updates as more information becomes available.
Nov 11, 2026 - 13:26 GMT
Access to the affected area is currently restricted due to ongoing roadworks, and additional traffic management measures are being put in place to allow work to proceed safely. Once access is available, engineers will assess the damage and begin the necessary repair work.
Alternative restoration options have been explored but are currently limited, so repairing the damaged fibre remains the most likely route to restoring service.
We continue to work closely with our network partner and will provide further updates as more information becomes available.
Nov 11, 2026 - 13:26 GMT
Update - We're continuing to work with our network partner to restore service as quickly as possible. Engineers are now on site carrying out specialist testing to identify the exact location of the fault affecting the network.
Once the fault has been pinpointed, repair teams are ready to begin the necessary work immediately. At the same time, teams are also exploring alternative network routes that may allow services to be restored sooner while repairs are underway.
We are closely monitoring progress and will provide a further update as soon as more information becomes available.
Nov 11, 2026 - 11:07 GMT
Once the fault has been pinpointed, repair teams are ready to begin the necessary work immediately. At the same time, teams are also exploring alternative network routes that may allow services to be restored sooner while repairs are underway.
We are closely monitoring progress and will provide a further update as soon as more information becomes available.
Nov 11, 2026 - 11:07 GMT
Update - We are currently liaising with our third-party partner to review the available options for remediating this loss of service. Engineers are due on site later this morning to carry out further investigations and determine the next steps towards restoring service. We apologise for any inconvenience caused and appreciate your continued patience. Further updates will be provided as more information becomes available.
Nov 11, 2026 - 09:57 GMT
Nov 11, 2026 - 09:57 GMT
Update - We are continuing to investigate this issue.
Nov 11, 2026 - 09:06 GMT
Nov 11, 2026 - 09:06 GMT
Update - We are continuing to investigate this issue.
Nov 11, 2026 - 08:45 GMT
Nov 11, 2026 - 08:45 GMT
Investigating - We are currently investigating service interruption affecting users in the Hadlow, Golden Green, Dunk's Green, Plaxtol and Bitchet Green areas of Kent. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Nov 11, 2026 - 08:39 GMT
Nov 11, 2026 - 08:39 GMT
About This Site
This is where you'll find the current status of the Gigaclear network, plus a record of any past incidents.
If you're having a problem that isn't listed here and you're a Gigaclear customer, our customer service team is ready to help. Give us a call on 01865 591131.
Internet Network
Operational
Bedfordshire
Operational
Berkshire
Operational
Buckinghamshire
Operational
Cambridgeshire
Operational
Derbyshire
Operational
Devon
Operational
Essex
Operational
Gloucestershire
Operational
Herefordshire
Operational
Kent
Operational
Leicestershire
Operational
Lincolnshire
Operational
Northamptonshire
Operational
Norfolk
Operational
Oxfordshire
Operational
Wiltshire
Operational
Worcestershire
Operational
Surrey
Operational
Hertfordshire
Operational
Warwickshire
Operational
Somerset
Operational
Hampshire
Operational
Sussex
Operational
Network Services
Operational
Domain Name Service (DNS)
Operational
DHCP
Operational
Home Phone Service
Operational
Core Network
Operational
Customer Portal
Operational
Customer Service Centre
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance