Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer service team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 16, 2026

Combe (South East), Stonesfield (South East)

Resolved - This incident has been resolved.
Apr 16, 15:18 BST

Investigating - We are currently investigating service interruption affecting users in the Combe (South East), Stonesfield (South East) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 16, 12:42 BST

Pattishall (East Midlands), Eastcote (East Midlands),Litchborough (East Midlands)

Resolved - The engineers on site have managed to locate and replace the fault within the cabinet and have tested and confirmed the cabinet is now back online. As of this, your service should be restored and thankyou once again for your continued patience.
Apr 16, 10:52 BST

Update - Our engineers are working on-site to restore all affected customers following the repairs. Please ensure that all of your equipment is switched on and connected to allow us to expedite the outage resolution. Thank you
Apr 16, 08:46 BST

Investigating - We are currently investigating service interruption affecting users in the Pattishall (East Midlands), Eastcote (East Midlands),Litchborough (East Midlands) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 16, 08:44 BST

Herefordshire

Resolved - This incident has been resolved.
Apr 16, 08:11 BST

Update - Our engineers are scheduled to attend the site this evening to carry out further investigation into the issue. We will provide additional updates as soon as more information becomes available.
Apr 15, 19:37 BST

Investigating - Our teams have identified a network fault currently affecting services in your area. We have engaged our Direct Labour Team who are investigating the root cause of this issue, and will implement any repairs as quickly as possible. Please accept our apologies for any inconvenience caused.
Apr 15, 18:48 BST

Apr 15, 2026

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

Outer Bledington & Adlestrop - Gloucestershire

Resolved - This incident has been resolved.
Apr 8, 08:06 BST

Update - We apologise for the continued disruption. Our engineering teams have successfully repaired the infrastructure damage, and fiber teams will be working through the evening to complete the splicing. We appreciate your ongoing patience.
Apr 7, 18:41 BST

Identified - The issue has been identified and a fix is being implemented.
Apr 7, 14:25 BST

Update - Our engineers are currently on site working to resolve an issue affecting service in your area. We apologise for the disruptions caused.
Apr 7, 10:50 BST

Update - Thank you for your ongoing patience. Our team is scheduled to be on-site this morning, looking to restore your service. We'll keep you updated as work progresses. Sorry for the disruption.
Apr 7, 08:36 BST

Update - We are continuing to investigate this issue.
Apr 6, 19:30 BST

Investigating - We are investigating an issue affecting customers attached to the cabinet in the Outer Bledington & Adlestrop areas.

Updates will be posted here as soon as the fault has been identified.
Apr 6, 16:55 BST

Apr 7, 2026

Great Chesterford & Little Chesterford - Essex

Resolved - This incident has been resolved.
Apr 7, 18:33 BST

Identified - We are currently investigating intermittent connectivity issues in the Great Chesterford and Little Chesterford areas of Essex. Our engineering team has identified the cause and is working on a resolution. We apologise for the disruption and appreciate your patience.
Apr 7, 16:12 BST

Apr 6, 2026

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

Network issue - Wiltshire (South West)

Resolved - This incident has been resolved.
Apr 2, 09:09 BST

Monitoring - Services have been restored. Engineers are standing by on-site for SSE to finalise their planned maintenance. Thank you for your understanding.
Apr 1, 16:24 BST

Update - We are continuing to investigate this issue.
Apr 1, 12:50 BST

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Biddestone, Thickwood , Tutton Hill and Colerne. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Apr 1, 12:31 BST