Gigaclear Status

Cabinet Issue - Cavendish, Sudbury, Suffolk

Update - We are investigating an issue affecting customers attached to the cabinet in Cavendish, Sudbury, Suffolk.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Apr 09, 2025 - 15:00 BST

Investigating - We are currently investigating this issue.
Apr 09, 2025 - 14:49 BST

Cabinet issue - Blisworth, Northampton

Investigating - We are investigating an issue affecting customers attached to the cabinet in Blisworth, Northampton.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Apr 09, 2025 - 14:57 BST

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Partial Outage

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Partial Outage

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Partial Outage

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 9, 2025

Unresolved incidents: Cabinet issue - Blisworth, Northampton, Cabinet Issue - Cavendish, Sudbury, Suffolk.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

Network Outage - Brixworth South

Resolved - This incident has been resolved.
Apr 4, 13:34 BST

Update - We are continuing to work on a fix for this issue.
Apr 4, 13:34 BST

Update - Thank you for your patience. Our teams are currently on-site and working to restore your connection.
Apr 4, 10:50 BST

Update - Our engineers are on site again this morning to continue the necessary repairs. We appreciate your ongoing patience.
Apr 4, 09:02 BST

Update - Our engineers are on site throughout this evening for restoration works. Please ensure all equipment remains powered on, and thank you for your patience.
Apr 3, 17:13 BST

Update - Our engineers will continue on-site throughout this afternoon and evening to work on your service. We apologise for the disruption.
Apr 3, 15:31 BST

Update - Our engineers are onsite and working to restore your connection. We appreciate your continued patience.
Apr 3, 13:35 BST

Update - Our engineers are on site throughout today for restoration works. Please ensure all equipment remains powered on, and thank you for your patience.
Apr 3, 11:32 BST

Update - Thank you for your ongoing patience. Our engineers are back on site this morning to continue restoration work.
Apr 3, 09:04 BST

Update - Our engineers will be on-site throughout the night to complete additional repair work. Please ensure all equipment remains powered on, and thank you for your patience.
Apr 2, 17:28 BST

Update - We apologise for your service disruption. Our engineers will be on-site throughout this afternoon and evening, working towards restoring your connection. Thank you for your patience.
Apr 2, 16:24 BST

Update - Our engineers are currently on site and splicing the fibre cables to restore your service. Thank you for your continued patience.
Apr 2, 14:19 BST

Update - Thank you for your ongoing patience. Our engineers will be onsite throughout today for your service restoration.
Apr 2, 11:02 BST

Update - We are continuing to work on a fix for this issue.
Apr 2, 08:49 BST

Update - Thank you for your patience. Our engineers are on-site throughout the evening working towards restoring your service. We apologise for the disruption caused.
Apr 1, 16:53 BST

Update - Thank you for your continued patience. Our engineers are on-site and working to splice the fibre cabling to restore your connection. We apologise for the disruption.
Apr 1, 14:37 BST

Update - Our engineers are currently on-site, working to restore your connection. Thank you for your patience.
Apr 1, 12:31 BST

Update - The cabinet has been successfully installed, and our engineers are back on-site this morning to begin preparing and splicing the fibre cables for service restoration. Thank you for your patience.
Apr 1, 09:08 BST

Update - The new cabinet has been installed, and our engineers are collaborating with all parties to ensure it is certified. Our engineers are scheduled to return to the site on 01.04.25 to begin restoring the fibre cables for your connection. Thank you for your patience and understanding.
Mar 31, 17:08 BST

Update - Our engineers are onsite with all involved parties to install the new cabinet, preparing for the restoration work to begin. Thank you for your patience.
Mar 31, 16:02 BST

Update - Thank you for your ongoing patience. Our engineers are working closely with the power line company to ensure a safe environment before restoration works can begin. We are sorry for the disruption.
Mar 31, 13:24 BST

Update - Thank you for your patience. Our engineers will be onsite and installing the new cabinet this afternoon. Once the cabinet has been installed and the damaged powerlines have been made safe, we will begin preparing the fibre cabling for splicing.
Mar 31, 10:58 BST

Update - The cabinet has been made safe after the traffic accident, the cabinet shell will be replaced today and a firmer state of play will be delivered later on this morning. Thank you so much for your patience, we will get you back online as soon as we can.
Mar 31, 08:10 BST

Update - Our engineers have begun remedial works on the cabinet that was struck in a traffic accident. Cabinet equipment is currently being replaced and once successfully installed, our engineers will begin repairs on the damaged fibre cables. Due to the severity of the damage, we are currently unable to provide an accurate time of resolution. Our engineers will be on site tomorrow carrying out further repairs and will update us on their progress. We thank you for your patience and understanding and would like to apologise for the inconvenience caused.
Mar 30, 14:20 BST

Identified - We have identified the cause of the service outage and are assessing the next steps for restoration. Engineers are on site putting together a plan of action. We apologise for the inconvenience this has caused.
Mar 30, 11:33 BST

Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Mar 30, 02:22 BST

Apr 3, 2025

Apr 2, 2025

Network issue - Essex

Resolved - This incident has been resolved.
Apr 2, 20:43 BST

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in LOCATIONHERE. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Apr 2, 14:39 BST

Cuddesdon, Oxford

Resolved - This incident has been resolved.
Apr 2, 10:08 BST

Identified - The issue has been identified and a fix is being implemented.
Apr 1, 18:41 BST

Update - We apologise for the service disruptions. Our engineers are conducting a full investigation to resolve the issue, and we thank you for your patience.
Apr 1, 16:44 BST

Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Our engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Apr 1, 13:36 BST

Ramsey, Needingworth, Oakham & Warboys - Cambridgeshire

Resolved - This incident has been resolved.
Apr 2, 09:35 BST

Update - We are continuing to investigate this issue.
Apr 2, 09:34 BST

Investigating - Our teams have identified an offline segment of our network and are working diligently to locate the fault as quickly as we can. Please accept our apologies for any inconvenience caused.
Apr 2, 08:33 BST

Apr 1, 2025

Mar 31, 2025

Mar 30, 2025

Oxfordshire - Faringdon - Buckland, Abingdon - Longworth

Resolved - This incident has been resolved. No reported outages or major issues in the Oxfordshire area.
Mar 30, 14:43 BST

Update - Our engineers are currently on-site splicing the fibre for service restoration. They will return on 29.03.25 to continue the necessary work. Thank you for your patience.
Mar 28, 17:13 GMT

Update - Our engineers are on-site and are working towards splicing the fibre to restore your service. Thank you for your patience.
Mar 28, 16:55 GMT

Update - We appreciate your patience as our engineers continue onsite to restore your service.
Mar 28, 15:45 GMT

Update - Our engineers are currently on-site and working to restore your service. Thank you for your understanding.
Mar 28, 12:43 GMT

Identified - Thank you for your patience. Our engineers are on site working towards restoration.
Mar 28, 11:03 GMT

Investigating - We apologise for the disruption to your service. Our Network Operations team is currently investigating the issue and thank you for your patience.
Mar 28, 09:35 GMT

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Mar 27, 2025

Oxfordshire - Fyfield - (BUC01/FYF01)

Resolved - This incident has been resolved.
Mar 27, 16:35 GMT

Update - Our engineers are on-site continuing to splice the fibre in order to restore your connection. Thank you for your patience.
Mar 27, 11:05 GMT

Update - Thank you for your patience. Our engineers are on site this morning to start splicing the fibre for restoration.
Mar 27, 09:00 GMT

Investigating - We apologise for the service disruption. Our team is investigating the issue and working towards a resolution. Thank you for your patience.
Mar 26, 15:32 GMT

Eversley - Hampshire - SE-EVERSY

Resolved - This incident has been resolved.
Mar 27, 15:23 GMT

Update - Thank you for your continued patience. Our engineers are back on site this morning to resume restoration work.
Mar 27, 09:01 GMT

Update - We apologise for the service disruption. Our engineers will be back on-site the morning of 27.03.25 to continue restoration work.
Mar 26, 15:18 GMT

Update - We are continuing to work on the fix this morning, further updates will follow. Thank you for your continued patience.
Mar 26, 07:34 GMT

Update - Our engineers have identified the damaged fibre and are now in the process of arranging traffic management to facilitate repairs. Once this is confirmed, we will provide an estimated repair time. We appreciate your understanding and apologise for the disruption to your service.
Mar 25, 14:33 GMT

Update - We are aware of the service disruption affecting broadband today. Our engineers are actively investigating the issue to identify the root cause. Rest assured, we are doing everything we can to resolve this as quickly as possible. We appreciate your patience and will restore your service as soon as we can.
Mar 25, 11:38 GMT

Identified - We are aware of an issue currently affecting services in the Eversley area. Our engineers will be on-site today, working diligently to restore service as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience.
Mar 25, 08:28 GMT

Mar 26, 2025