Service Upgrade
Identified - A planned upgrade will take place between 11:00 PM on 19/10 and 1:00 AM on 20/10. If you experience any service issues after the upgrade, please reboot your wall-mounted box by switching it off, waiting a few seconds, and then turning it back on. If the issue persists after rebooting, please get in touch and we'll be happy to help.
Oct 19, 2026 - 13:04 BST

About This Site

This is where you'll find the current status of the Gigaclear network, plus a record of any past incidents.

If you're having a problem that isn't listed here and you're a Gigaclear customer, our customer service team is ready to help. Give us a call on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire Operational
Derbyshire Operational
Devon Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Norfolk Operational
Oxfordshire Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Somerset Operational
Hampshire Operational
Sussex Operational
Network Services Under Maintenance
Domain Name Service (DNS) Operational
DHCP Operational
Home Phone Service Operational
Core Network Under Maintenance
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 20, 2026

No incidents reported today.

Oct 19, 2026

Kettering, Northamptonshire
Resolved - This incident has been resolved.
Oct 19, 20:04 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 19, 16:04 BST
Investigating - We are currently investigating service interruption affecting users in the Kettering, Northamptonshire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 19, 13:43 BST
Roundham,Merriott ,Merriottsford Merriott,Over Stratton ,Broadmead South Petherton, Chiselborough Stoke-sub-hamdon, Stoke Sub Hamdon, Martock , South Petherton
Resolved - This incident has been resolved.
Oct 19, 01:43 BST
Investigating - We are currently investigating service interruption affecting users in the Roundham,Merriott ,Merriottsford Merriott,Over Stratton ,Broadmead South Petherton, Chiselborough Stoke-sub-hamdon, Stoke Sub Hamdon, Martock , South Petherton area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 19, 01:36 BST

Oct 18, 2026

Great Cransley (East Midlands)
Resolved - This incident has been resolved.
Oct 18, 22:38 BST
Investigating - We are currently investigating service interruption affecting users in the Great Cransley (East Midlands) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 18, 16:25 BST
Roundham , Merriottsford Merriott , Over Stratton , Broadmead South Petherton , Chiselborough Stoke-sub-hamdon , Stoke Sub Hamdon , Martock , Broadmead South Petherton , South Petherton (South West)
Resolved - This incident has been resolved.
Oct 18, 21:03 BST
Update - We are continuing to investigate this issue.
Oct 18, 12:08 BST
Investigating - We are currently investigating service interruption affecting users in the Roundham , Merriottsford Merriott , Over Stratton , Broadmead South Petherton , Chiselborough Stoke-sub-hamdon , Stoke Sub Hamdon , Martock , Broadmead South Petherton , South Petherton (South West) in Somerset area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 18, 12:08 BST

Oct 17, 2026

Drybrook Gloucestershire
Resolved - This incident has been resolved.
Oct 17, 21:46 BST
Investigating - We are currently investigating service interruption affecting users in the Drybrook Gloucestershire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 17, 20:00 BST
Church Brampton
Resolved - This incident has been resolved.
Oct 17, 16:03 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 17, 14:07 BST
Update - We are continuing to investigate this issue.
Oct 17, 13:08 BST
Investigating - We are currently investigating service interruption affecting users in the Church Brampton area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 17, 13:07 BST
Church Brampton (East Midlands)
Resolved - This incident has been resolved.
Oct 17, 12:11 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 11:31 BST
Update - We are currently investigating service interruption affecting users in the [LOCATION HERE] area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 17, 11:13 BST
Investigating - We are currently investigating service interruption affecting users in the Church Brampton (East Midlands) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 17, 11:13 BST

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Ramsey, Warboys, Somersham, Needingworth, Cambridgeshire
Resolved - This incident has been resolved.
Oct 15, 02:50 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 01:18 BST
Investigating - We are currently investigating service interruption affecting users in the Ramsey, Warboys, Somersham, Needingworth, Cambridgeshire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 15, 00:45 BST

Oct 14, 2026

Unplanned Outage Followed by OLT/ONT Upgrades
Resolved - This incident is resolved.
Oct 14, 17:20 BST
Investigating - Following maintenance work, our teams have identified a network fault currently affecting services on multiple cabinets. Engineers are working to restore all affected customers. Most customers are now back online. However, if you are still experiencing loss of connection can you please reboot your modem. We apologise for any inconvenience caused and thank you for your patience.
Oct 14, 10:47 BST

Oct 13, 2026

Portway (South West)
Resolved - This incident has been resolved.
Oct 13, 10:58 BST
Identified - Cabinet has gone offline due to mains fail. DLT are currently on the way. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 13, 10:23 BST

Oct 12, 2026

No incidents reported.

Oct 11, 2026

Church Brampton (East Midlands)
Resolved - This incident has been resolved.
Oct 11, 11:06 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 11, 10:40 BST
Update - We are continuing to investigate this issue.
Oct 11, 10:40 BST
Investigating - We are currently investigating service interruption affecting users in the Church Brampton (East Midlands). Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 11, 09:01 BST

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Stoke Flemming
Resolved - This incident has been resolved.
Oct 6, 15:41 BST
Investigating - We are currently investigating service interruption affecting users in the Stoke Flemming area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 6, 10:10 BST
Incident History Powered by Atlassian Statuspage