Congested Network - Essex Area 3
Update - We apologise for the frustration caused. Our engineers and Network team are actively working towards a resolution, with the estimated completion still expected in July. Thank you for your continued patience.
Jun 30, 2025 - 12:09 BST
Update - Thank you for your ongoing patience. Our Network Operations team has been escalating the matter to all necessary parties, with our estimated resolution still expected in July. We apologise for the frustration caused.
Jun 25, 2025 - 09:11 BST
Identified - Unfortunately at the current time we are aware of a congestion issue in your area, our teams are working diligently to resolve the congestion during peak hours.

Due to the nature of the required works this can unfortunately take some time for us to resolve, and at current the estimated completion of all required works is into July.

We are very sorry for the inconvenience and disruption caused to your service during this time.
Jun 18, 2025 - 16:40 BST

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Derbyshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Home Phone Service Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 2, 2025

No incidents reported today.

Jul 1, 2025
Unplanned Outage Oxfordshire
Resolved - This incident has been resolved.
Jul 1, 13:55 BST
Investigating - We are currently investigating this issue.
Jul 1, 12:12 BST
Cabinet issue - Ashampstead, Reading
Resolved - This incident has been resolved.
Jul 1, 11:00 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 08:36 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Ashampstead, Reading.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jul 1, 05:07 BST
Cabinet issue - Colchester, Essex
Resolved - This incident has been resolved.
Jul 1, 07:08 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Colchester, Essex.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jul 1, 06:15 BST
Jun 30, 2025
Jun 29, 2025
Network Outage - Multiple Cabinets Offline
Resolved - This incident has been resolved.
Jun 29, 10:06 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 29, 03:04 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jun 29, 02:27 BST
Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Degradation - Northamptonshire Area 2
Resolved - This incident has been resolved.
Jun 26, 15:29 BST
Identified - Unfortunately today we are having service degradation in your area, our teams are working diligently to resolve this.

We are very sorry for the disruption to your service.
Jun 25, 15:55 BST
Jun 25, 2025
Cabinet issue - Rowney Green
Resolved - This incident has been resolved.
Jun 25, 09:08 BST
Update - We are continuing to work on a fix for this issue.
Jun 24, 10:24 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 23, 18:19 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Rowney Green.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jun 23, 15:11 BST
Jun 24, 2025
Jun 23, 2025
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Cabinet issue - Hungerford
Resolved - This incident has been resolved.
Jun 20, 08:34 BST
Investigating - We are investigating an issue affecting customers attached to the cabinet in Hungerford

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jun 18, 23:51 BST
Upottery, Honiton, Devon
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Jun 20, 04:30 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jun 20, 01:59 BST
Jun 19, 2025

No incidents reported.

Jun 18, 2025
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