All Systems Operational

About This Site

This is where you'll find the current status of the Gigaclear network, plus a record of any past incidents.

If you're having a problem that isn't listed here and you're a Gigaclear customer, our customer service team is ready to help. Give us a call on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire Operational
Derbyshire Operational
Devon Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Norfolk Operational
Oxfordshire Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Somerset Operational
Hampshire Operational
Sussex Operational
Network Services Operational
Domain Name Service (DNS) Operational
DHCP Operational
Home Phone Service Operational
Core Network Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 11, 2026

No incidents reported today.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Stoke Flemming
Resolved - This incident has been resolved.
Oct 6, 15:41 BST
Investigating - We are currently investigating service interruption affecting users in the Stoke Flemming area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 6, 10:10 BST

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Warwickshire
Resolved - This incident has been resolved.
Oct 3, 05:17 BST
Update - We are continuing to work on a fix for this issue.
Oct 3, 05:17 BST
Identified - We have confirmed that the outage is due to third-party planned works that were not scheduled against the affected service. The current estimated restoration time is 08:00; however, we are working with the third party to expedite the works and are targeting an earlier restoration by 06:00.
Oct 3, 03:07 BST
Investigating - We are currently investigating service interruption affecting users in the Warwickshire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 3, 00:41 BST

Oct 2, 2026

Somerset
Resolved - This incident has been resolved.
Oct 2, 19:49 BST
Update - We are continuing to monitor for any further issues.
Oct 2, 19:44 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 19:44 BST
Investigating - We are currently investigating service interruption affecting users in the Somerset
area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 2, 18:36 BST

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Compton Martin
Resolved - This incident has been resolved.
Sep 30, 14:41 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 13:01 BST
Update - We are currently liaising with a third-party supplier to support our investigation into this issue. We will provide further updates as soon as additional information becomes available. We apologise for any inconvenience caused and thank you for your patience.
Sep 30, 11:47 BST
Investigating - We are currently investigating service interruption affecting users in the Compton Martin area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Sep 30, 11:02 BST
Service Upgrade
Resolved - This incident has been resolved.
Sep 30, 08:10 BST
Identified - A planned upgrade will take place between 11:00 PM on 29/09 and 1:00 AM on 30/09. If you experience any service issues after the upgrade, please reboot your wall-mounted box by switching it off, waiting a few seconds, and then turning it back on. If the issue persists after rebooting, please get in touch and we'll be happy to help.
Sep 29, 12:56 BST

Sep 29, 2026

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage