Gigaclear Status

Mathon, Herefordshire

Update - Thank you for your ongoing patience. Our engineers are currently on-site and will be working throughout today for your restoration. We apologise for the disruption.
Oct 20, 2025 - 11:40 BST

Update - Further works are required and have been planned to start tomorrow morning. Estimated resolution window at this time is end of play Monday, we apologise for any inconvenience caused
Oct 18, 2025 - 15:43 BST

Update - Engineers have been dispatched and their ETA is 10AM to commence works. Thank you for your continued patience.
Oct 18, 2025 - 09:13 BST

Identified - We are aware of an issue affecting services in the Mathon, Herefordshire area, following a vehicle collision involving a network cabinet. We have arranged a team to attend and will work to restore service as quickly as possible. We apologise for any inconvenience this may cause.
Oct 17, 2025 - 18:34 BST

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Partial Outage

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Partial Outage

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2025

No incidents reported today.

Oct 20, 2025

South Leigh (South East) - Power Outage

Resolved - This incident has been resolved.
Oct 20, 11:28 BST

Update - Engineers are going to site with a generator and shall arrive in the early evening. Thank you for patience.
Oct 18, 16:35 BST

Identified - We are aware of a power issue with this cabinet, we are working to restore the power and this should be back up as soon as possible. Thank you for your patience. Sorry for any inconvenience caused.
Oct 18, 15:38 BST

Oct 19, 2025

No incidents reported.

Oct 18, 2025

Network issue - Brackley, Northamptonshire

Resolved - This incident has been resolved.
Oct 18, 16:54 BST

Monitoring - All connections have been restored and works are complete, we are currently monitoring progress to ensure there are no further issues. 11 customers are still offline and works will continue for these right away.
Oct 18, 16:51 BST

Update - After speaking with the on site team, the repair is going to take longer than expected. We will be in touch with an estimated repair time as soon as we can
Oct 18, 12:13 BST

Update - Estimated time of restoration is midday today, thank you for your continued patience whilst we work to get you restored.
Oct 18, 10:52 BST

Identified - Our engineers have been working overnight to restore services and are still currently onsite working. We expect services to be restored by midday today.
Oct 18, 08:42 BST

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Brackley, Northamptonshire. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Oct 17, 22:48 BST

Oct 17, 2025

Cabinet issue - Wellington, Somerset

Resolved - This incident has been resolved.
Oct 17, 18:31 BST

Update - We are continuing to monitor for any further issues.
Oct 17, 18:31 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 4, 15:29 BST

Identified - The issue has been identified and a fix is being implemented.
Oct 4, 13:51 BST

Investigating - We are investigating an issue affecting customers attached to the cabinet in Wellington, Somerset.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Oct 4, 07:26 BST

Oct 16, 2025

Beckley

Resolved - This incident has been resolved.
Oct 16, 17:29 BST

Investigating - We are currently investigating this issue.
Oct 16, 16:18 BST

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

Plymouth, Devon

Resolved - This incident has been resolved.
Oct 11, 12:05 BST

Update - We have found an issue on a 3rd party circuit and engineers have been engaged to investigate further.

We will keep you updated as further information becomes available and an expected time of resolution.
Oct 11, 09:42 BST

Update - Our engineers are still hard at work investigating what’s caused today’s service issue. We’re doing everything we can to find the root of the problem, so we can restore your broadband service as quickly as possible.
Oct 11, 07:28 BST

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Oct 11, 03:30 BST

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

Network issue - Golden Green-Kent Area

Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Oct 7, 02:34 BST

Identified - Unfortunately, it’s taking a little longer than we thought to resolve the issue that’s affected your broadband service today. Our engineers are still hard at work trying to resolve the issue and are hoping to restore the service in your area as soon as they can.
Oct 7, 00:21 BST

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Golden Green-Kent Area. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Oct 6, 20:54 BST