Gigaclear Status

Upper Seagry, Startley, Lower Stanton St Quintin, Stanton St Quintin - Wiltshire

Update - Thank you for your ongoing patience. Our engineers are on site and continuing restoration works. We apologise for the disruption.
Sep 02, 2025 - 11:01 BST

Update - Our engineers are continuing work to restore service and are making good progress. A secondary team will also be on site Sunday and into Monday to support completion. We apologise for the delay caused by the complex nature of this repair.
Aug 30, 2025 - 17:05 BST

Update - Our team remains on site. Due to the complex nature of the repair, additional resources are being arranged. We are working towards restoring service by Monday and sincerely apologise for the inconvenience. Thank you for your continued patience.
Aug 30, 2025 - 15:32 BST

Update - We are continuing to work on a fix for this issue.
Aug 30, 2025 - 13:13 BST

Identified - Our engineers are on site and have identified a damaged fibre. They are working hard to carry out the repairs and restore your service as quickly as possible. We’re sorry for the disruption and appreciate your patience.
Aug 30, 2025 - 12:30 BST

Investigating - We are aware of a service issue currently affecting your area. Our teams are working hard to restore connectivity as quickly as possible, and we apologise for any inconvenience this may cause.
Aug 30, 2025 - 09:45 BST

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Partial Outage

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Partial Outage

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 3, 2025

No incidents reported today.

Sep 2, 2025

Unresolved incident: Upper Seagry, Startley, Lower Stanton St Quintin, Stanton St Quintin - Wiltshire.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

Network issue - Corsham, Wiltshire

Resolved - This incident has been resolved.
Aug 31, 03:28 BST

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Corsham, Wiltshire. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Aug 31, 00:45 BST

Aug 30, 2025

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

Network issue - Bradford-On-Avon

Resolved - This incident has been resolved.
Aug 27, 07:01 BST

Identified - We have identified the issue as an unexpected impact caused by 3rd party planned works. The current expected time of resolution is 7am today.
Aug 27, 00:54 BST

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Bradford-On-Avon. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Aug 27, 00:40 BST

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

Cabinet issue - Rowney Green

Resolved - This incident has been resolved.
Aug 21, 22:32 BST

Identified - We’ve now identified the cause of the service issue and our engineers are working hard to fix the problem and restore your broadband service as quickly as possible. The reason for the loss of service was a Virgin Media backhaul failure, which is currently affecting multiple customers in the area. Our network team is actively working with Virgin Media to resolve the fault, and we are monitoring progress closely to ensure your connection is restored at the earliest opportunity.

We’re very sorry for the disruption this has caused and appreciate your patience while we work to bring your service back online.
Aug 21, 15:56 BST

Investigating - We are investigating an issue affecting customers attached to the cabinet in Rowney Green.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Aug 21, 13:52 BST

Planned Maintenance

Resolved - This incident has been resolved.
Aug 21, 15:57 BST

Monitoring - Following the scheduled maintenance carried out between 23:00 on 18/08/2025 and 06:00 on 19/08/2025, some customers may experience reduced connectivity.

If you are affected, you may need to perform a managed reboot of your wall‑mounted modem. To do this, simply switch the power off at the socket, leave it off for around 5 minutes, and then switch it back on.

You can find a step‑by‑step guide on our support page here: https://gigaclear.com/managed-reboot

We apologise for any inconvenience caused and thank you for your patience and understanding as we work to keep your service running smoothly.
Aug 19, 14:24 BST

Update - Following the scheduled maintenance carried out between 23:00 on 18/08/2025 and 06:00 on 19/08/2025, some customers may experience reduced connectivity.

If you are affected, you may need to perform a managed reboot of your wall‑mounted modem. To do this, simply switch the power off at the socket, leave it off for around 5 minutes, and then switch it back on.

You can find a step‑by‑step guide on our support page here: https://gigaclear.com/managed-reboot

We apologise for any inconvenience caused and thank you for your patience and understanding as we work to keep your service running smoothly.
Aug 19, 10:03 BST

Investigating - Please be advised that scheduled maintenance will take place between 23:00 and 06:00, during the period of 18.08.2025 to 19.08.2025.

This maintenance may cause a brief service interruption of no longer than 10 minutes.

We apologise for any inconvenience this may cause and thank you for your understanding
Aug 18, 16:51 BST

Aug 20, 2025

Service Outage, Bristol

Resolved - This incident has been resolved.
Aug 20, 14:18 BST

Investigating - We apologise for your service disruption. Our engineers will be on site this afternoon to perform investigation works. Thank you for your patience.
Aug 20, 14:05 BST