Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 16, 2025

Cabinet issue - Holme

Resolved - This incident has been resolved.
Dec 16, 00:15 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Holme.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Dec 15, 21:13 GMT

Dec 15, 2025

Cabinet issue - Apperley

Resolved - This incident has been resolved.
Dec 15, 21:10 GMT

Monitoring - Your service is now back online. Thank you for your continued patience, if you're still experiencing issues, please raise a case on our customer portal.
Dec 15, 16:13 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Apperley.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Dec 15, 09:56 GMT

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

Unplanned Outage Somerset and Devon

Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Dec 10, 23:12 GMT

Update - We have both our direct and partner engineers on site working on the fix as we speak. We will be working through the night however, we don't expect any customers to be back online tonight.
Dec 10, 19:14 GMT

Update - We have further support coming to help with the fix from our partners attending early this evening, further updates will follow from here.
Dec 10, 17:06 GMT

Update - We are continuing to work on fixing the issue. We are seeking further assistance from our partners to resolve this as quickly as we can. Thank you for your continued patience.
Dec 10, 15:36 GMT

Identified - The issue has been identified and we are working with our partners to fix this as soon as we can. Thank you again for your continued patience whilst we get this resolved.
Dec 10, 14:07 GMT

Update - Thank you for your ongoing patience. Work to restore your service is currently in progress. We apologise for the disruptions caused.
Dec 10, 13:53 GMT

Update - Engineers have been dispatched with an estimated time of arrival of 1PM. We are committed to getting this fixed as soon as we possibly can.
Dec 10, 12:11 GMT

Investigating - We are aware of an issue within the area and are investigating the cause. Our network engineers are working on it as we speak and we will get an ETA for when we have engineers on the ground shortly. We are terribly sorry for any inconvenience caused.
Dec 10, 11:50 GMT

Dec 9, 2025

Network Outage - Newbury, Berkshire

Resolved - This incident has been resolved.
Dec 9, 14:06 GMT

Update - We have an engineering team due to be on site shortly to investigate this service outage, and we will continue to work to resolve this ongoing incident. Thank you for your ongoing patience
Dec 8, 12:16 GMT

Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Dec 8, 09:58 GMT

Cabinet issue - Gloucestershire (Chedworth)

Resolved - This incident has been resolved.
Dec 9, 14:05 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Gloucestershire (Chedworth) .

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Dec 9, 12:39 GMT

Newton Bromswold, Northamptonshire

Resolved - This outage has been resolved. Thank you for your continued patience, if you're still experiencing issues, please raise a case on our customer portal.
Dec 9, 09:28 GMT

Update - Works are still ongoing as we aim to restore all connections this evening. Please ensure your Gigaclear equipment is powered on and be aware that engineers may come to your property to test the external cabling for signal throughout the day. We will continue to update and thank you for your continued patience and understanding.
Dec 5, 16:00 GMT

Update - Restoration works continue throughout the day today. Please keep your equipment powered on and plugged in. Please be aware our engineers will be testing at properties. Estimated time for restoration is still tonight, more updates to follow this afternoon. Thank you for your continued patience.
Dec 5, 09:51 GMT

Update - Restoration work is underway, and our engineers are working diligently together with third party power provider to reconnect services following the cabinet damage. Thank you for your patience and understanding. We’ll provide further updates as soon as possible.
Dec 4, 13:47 GMT

Update - Thank you for your ongoing patience. Replacement infrastructure is on it's way to the site for our engineers to begin work to restore full service. We apologise for the inconvenience and disruption this unforeseen incident has caused.
Dec 4, 09:26 GMT

Identified - The outage is due to physical damage to one of our network cabinets caused by a vehicle impact.

Our engineers are already on site and are working as quickly and safely as possible to restore full service.

We apologise for the inconvenience and disruption this unforeseen incident has caused. Thank you for your understanding and patience.
Dec 3, 08:19 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Newton Bromswold, Northamptonshire.

Updates will be posted here as soon as the fault has been identified.
Dec 3, 07:02 GMT

Network Outage - Langport, Somerset

Resolved - Your service is now back online as this outage has been resolved. Thank you for your continued patience, if you're still experiencing issues, please raise a case on our customer portal.
Dec 9, 08:46 GMT

Update - Thank you for your ongoing patience. Work to restore your service is currently in progress. We apologise for the disruptions caused.
Dec 8, 15:26 GMT

Dec 8, 2025

Dec 7, 2025

Cabinet issue - Piddington ( Oxfordshire )

Resolved - This incident has been resolved.
Dec 7, 21:42 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Piddington ( Oxfordshire ).

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Dec 7, 19:02 GMT

Cabinet Outage - Somerset

Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Dec 7, 15:00 GMT

Monitoring - Services should now be restoring following the on-site work carried out by our engineering teams. All affected systems are coming back online, and customers should now be seeing service recovery.

We will continue to closely monitor performance to ensure stability. If you are still experiencing any issues, please let us know.
Dec 7, 14:23 GMT

Identified - Engineers are on-site and are working to restore services as quickly as possible. Thank you for your ongoing patience.
Dec 7, 13:26 GMT

Update - Our teams are actively working to restore service as a top priority. Specialists are on their way to the affected site to carry out necessary checks and corrective actions.

We are closely monitoring progress and will continue to provide updates as the situation develops.
Dec 7, 11:29 GMT

Investigating - Our teams have identified a network fault currently affecting services in this area. We have engaged our Direct Labour Team who are investigating the root cause of this issue, and will implement any repairs as quickly as possible. Please accept our apologies for any inconvenience caused.
Dec 7, 10:50 GMT

Dec 6, 2025

Cabinet issue - Oxfordshire ( Wob01 )

Resolved - This incident has been resolved.
Dec 6, 04:13 GMT

Update - We are continuing to investigate this issue.
Dec 6, 03:42 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Oxfordshire.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Dec 6, 01:52 GMT

Dec 5, 2025

Yeovil South

Resolved - This incident has been resolved.
Dec 5, 09:52 GMT

Investigating - Our teams have identified a network fault currently affecting services in your area. We have engaged our Direct Labour Team who will be investigating the root cause of this issue. Please accept our apologies for any inconvenience caused.
Dec 4, 10:42 GMT

Dec 4, 2025

Dec 3, 2025

Network issue - Tirley (South West) and Puckrup (South West) Gloucestershire

Resolved - Your service is now back online as this outage has been resolved.
Dec 3, 12:05 GMT

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Tirley (South West) and Puckrup (South West) Gloucestershire. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Dec 3, 11:25 GMT

Dec 2, 2025

Cabinet issue - E-Hebrak ( Essex )

Resolved - This incident has been resolved.
Dec 2, 09:02 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Essex.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Dec 2, 03:15 GMT