All Systems Operational

About This Site

This is where you'll find the current status of the Gigaclear network, plus a record of any past incidents.

If you're having a problem that isn't listed here and you're a Gigaclear customer, our customer service team is ready to help. Give us a call on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire Operational
Derbyshire Operational
Devon Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Norfolk Operational
Oxfordshire Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Somerset Operational
Hampshire Operational
Sussex Operational
Network Services Operational
Domain Name Service (DNS) Operational
DHCP Operational
Home Phone Service Operational
Core Network Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 31, 2026

Service Upgrade
Resolved - This incident has been resolved.
Oct 31, 08:58 GMT
Monitoring - A planned upgrade will take place between 11:00 PM on 28/10 and 3:00 AM on 29/10. If you experience any service issues after the upgrade, please reboot your wall-mounted box by switching it off, waiting a few seconds, and then turning it back on. If the issue persists after rebooting, please get in touch and we'll be happy to help
Oct 28, 16:23 GMT

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Unplanned outage - Oakley & Brill
Resolved - This incident has been resolved.
Oct 29, 14:54 GMT
Investigating - We are currently investigating this issue.
Oct 29, 11:42 GMT
Stoke Flemming (South West)
Resolved - This incident has been resolved.
Oct 29, 14:52 GMT
Investigating - We are currently investigating service interruption affecting users in the Stoke Flemming (South West)) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 29, 10:08 GMT
Wickham (South Central)
Resolved - This incident has been resolved.
Oct 29, 14:44 GMT
Investigating - We are currently investigating service interruption affecting users in the Wickham (South Central) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 29, 12:03 GMT
Lambourne Essex
Resolved - This incident has been resolved.
Oct 29, 11:48 GMT
Investigating - We are currently investigating service interruption affecting users in the Lambourne Essex area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 27, 04:31 GMT
Kettering
Resolved - This incident has been resolved.
Oct 29, 11:47 GMT
Update - Our engineers will be continuing their work on site this morning as they progress towards a resolution of the loss of service. We apologise for any inconvenience caused and appreciate your continued patience.
Oct 25, 10:07 GMT
Investigating - We are currently investigating service interruption affecting users in the Kettering
area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 25, 04:06 GMT

Oct 28, 2026

Service Upgrade
Resolved - This incident has been resolved.
Oct 28, 16:20 GMT
Monitoring - A planned upgrade will take place between 11:00 PM on 27/10 and 3:00 AM on 28/10. If you experience any service issues after the upgrade, please reboot your wall-mounted box by switching it off, waiting a few seconds, and then turning it back on. If the issue persists after rebooting, please get in touch and we'll be happy to help.
Oct 27, 16:14 GMT

Oct 27, 2026

Oct 26, 2026

No incidents reported.

Oct 25, 2026

Eversley
Resolved - This incident has been resolved.
Oct 25, 08:10 GMT
Investigating - We are currently investigating service interruption affecting users in the Wokingham
area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 25, 04:27 GMT
Elkstone - Cheltenham
Resolved - This incident has been resolved.
Oct 25, 00:26 BST
Investigating - We are currently investigating service interruption affecting users in the Elkstone ,Cheltenham area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 24, 23:16 BST

Oct 24, 2026

Service Upgrade
Resolved - This incident has been resolved.
Oct 24, 08:52 BST
Monitoring - A planned upgrade will take place between 11:00 PM on 22/10 and 4:00 AM on 23/10. If you experience any service issues after the upgrade, please reboot your wall-mounted box by switching it off, waiting a few seconds, and then turning it back on. If the issue persists after rebooting, please get in touch and we'll be happy to help.
Oct 22, 16:27 BST
Weare, Crickham (South West)
Resolved - This incident has been resolved.
Oct 24, 08:50 BST
Update - We are continuing to investigate this issue.
Oct 23, 12:44 BST
Investigating - We are currently investigating service interruption affecting users in the Weare, Crickham (South West) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 23, 12:43 BST
Chiselborough Stoke-sub-hamdon , Stoke Sub Hamdon 02 , Stoke Sub Hamdon 01 , and Martock area
Resolved - This incident has been resolved.
Oct 24, 04:36 BST
Update - We are continuing to work on a fix for this issue.
Oct 24, 03:14 BST
Identified - The issue has been identified and engineering teams are working to restore the services .
Oct 24, 03:13 BST
Investigating - We continue to work as a priority with our third-party network infrastructure partner to restore services affecting users in the Chiselborough, Stoke-sub-Hamdon, and Martock areas. Due to the recent adverse weather conditions, our partner is currently responding to a high volume of network incidents; however, dedicated resources have been assigned to this outage to support a swift resolution.

We apologise for the disruption and appreciate your patience. Further updates will be provided as soon as more information becomes available.
Oct 23, 21:26 BST
Croford (South West)
Resolved - This incident has been resolved.
Oct 24, 03:01 BST
Update - We are currently investigating service interruption affecting users in the Croford (South West) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 23, 13:09 BST
Investigating - We are currently investigating service interruption affecting users in the Croford (South West) )area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 23, 13:09 BST

Oct 23, 2026

Oct 22, 2026

Service Upgrade
Resolved - This incident has been resolved.
Oct 22, 16:26 BST
Monitoring - A planned upgrade will take place between 11:00 PM on 21/10 and 1:00 AM on 22/10. If you experience any service issues after the upgrade, please reboot your wall-mounted box by switching it off, waiting a few seconds, and then turning it back on. If the issue persists after rebooting, please get in touch and we'll be happy to help.
Oct 21, 17:16 BST
Network upgrade works
Resolved - This incident has been resolved.
Oct 22, 16:02 BST
Identified - We are undertaking some Network upgrade works which may or may not cause some issues to your network. This will not impact everyone but if your service does seem to have any issues, please reboot your internal modem and this should bring your services back online.

Thankyou for your patience.
Oct 21, 10:11 BST

Oct 21, 2026

Winterbourne
Resolved - This incident has been resolved.
Oct 21, 22:31 BST
Update - We are continuing to investigate this issue.
Oct 21, 22:30 BST
Investigating - We are currently investigating service interruption affecting users in the Winterbourne area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 21, 22:01 BST
Service Upgrade
Resolved - This incident has been resolved.
Oct 21, 17:15 BST
Identified - A planned upgrade will take place between 11:00 PM on 19/10 and 1:00 AM on 20/10. If you experience any service issues after the upgrade, please reboot your wall-mounted box by switching it off, waiting a few seconds, and then turning it back on. If the issue persists after rebooting, please get in touch and we'll be happy to help.
Oct 19, 13:04 BST
Chesterton (South East)
Resolved - Our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Oct 21, 04:17 BST
Identified - The outage has been identified as being caused by damage to third-party infrastructure. Engineers are currently on site and actively carrying out restoration activities to repair the affected network infrastructure and restore services as quickly as possible.
At this time, restoration works remain ongoing while engineers assess the full extent of the damage and complete the necessary repairs. We are maintaining close communication with all involved parties and will continue to monitor progress throughout the recovery effort.
We appreciate your patience and understanding while these works are completed. A further update will be provided as soon as additional information becomes available or there is a significant change in status.
Oct 20, 22:19 BST
Investigating - We are currently investigating service interruption affecting users in the Chesterton (South East) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 20, 16:36 BST

Oct 20, 2026

Oct 19, 2026

Kettering, Northamptonshire
Resolved - This incident has been resolved.
Oct 19, 20:04 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 19, 16:04 BST
Investigating - We are currently investigating service interruption affecting users in the Kettering, Northamptonshire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 19, 13:43 BST
Roundham,Merriott ,Merriottsford Merriott,Over Stratton ,Broadmead South Petherton, Chiselborough Stoke-sub-hamdon, Stoke Sub Hamdon, Martock , South Petherton
Resolved - This incident has been resolved.
Oct 19, 01:43 BST
Investigating - We are currently investigating service interruption affecting users in the Roundham,Merriott ,Merriottsford Merriott,Over Stratton ,Broadmead South Petherton, Chiselborough Stoke-sub-hamdon, Stoke Sub Hamdon, Martock , South Petherton area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 19, 01:36 BST

Oct 18, 2026

Great Cransley (East Midlands)
Resolved - This incident has been resolved.
Oct 18, 22:38 BST
Investigating - We are currently investigating service interruption affecting users in the Great Cransley (East Midlands) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 18, 16:25 BST
Roundham , Merriottsford Merriott , Over Stratton , Broadmead South Petherton , Chiselborough Stoke-sub-hamdon , Stoke Sub Hamdon , Martock , Broadmead South Petherton , South Petherton (South West)
Resolved - This incident has been resolved.
Oct 18, 21:03 BST
Update - We are continuing to investigate this issue.
Oct 18, 12:08 BST
Investigating - We are currently investigating service interruption affecting users in the Roundham , Merriottsford Merriott , Over Stratton , Broadmead South Petherton , Chiselborough Stoke-sub-hamdon , Stoke Sub Hamdon , Martock , Broadmead South Petherton , South Petherton (South West) in Somerset area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 18, 12:08 BST

Oct 17, 2026

Drybrook Gloucestershire
Resolved - This incident has been resolved.
Oct 17, 21:46 BST
Investigating - We are currently investigating service interruption affecting users in the Drybrook Gloucestershire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 17, 20:00 BST
Church Brampton
Resolved - This incident has been resolved.
Oct 17, 16:03 BST
Identified - The issue has been identified and a fix is being implemented.
Oct 17, 14:07 BST
Update - We are continuing to investigate this issue.
Oct 17, 13:08 BST
Investigating - We are currently investigating service interruption affecting users in the Church Brampton area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 17, 13:07 BST
Church Brampton (East Midlands)
Resolved - This incident has been resolved.
Oct 17, 12:11 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 11:31 BST
Update - We are currently investigating service interruption affecting users in the [LOCATION HERE] area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 17, 11:13 BST
Investigating - We are currently investigating service interruption affecting users in the Church Brampton (East Midlands) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Oct 17, 11:13 BST
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