Gigaclear Status

Service Degradation - Oxfordshire and Gloucestershire

Investigating - We are currently investigating this issue.
Jul 17, 2026 - 20:27 BST

Erbistock, Wrexham

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jul 15, 2026 - 06:21 BST

About This Site

This is where you'll find the current status of the Gigaclear network, plus a record of any past incidents.

If you're having a problem that isn't listed here and you're a Gigaclear customer, our customer service team is ready to help. Give us a call on 01865 591131.

Internet Network Degraded Performance

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire Operational

Derbyshire Operational

Devon Operational

Essex Operational

Gloucestershire Degraded Performance

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Norfolk Operational

Oxfordshire Degraded Performance

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Somerset Operational

Hampshire Operational

Sussex Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Core Network Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 18, 2026

No incidents reported today.

Jul 17, 2026

Mortimer, Reading

Resolved - This incident has been resolved.
Jul 17, 10:35 BST

Update - This incident is now resolved. Thank you for your patience.
Jul 17, 10:34 BST

Monitoring - Cabinet has now come back online, with power temporarily restored via the generator. Our team will continue to monitor the service until mains power is fully restored.
Jul 17, 09:20 BST

Update - Thank you for your ongoing patience. Work to restore your service is currently in progress. We apologise for the disruptions caused.
Jul 17, 08:42 BST

Identified - Cabinet has gone down due to a local power cut in the area we have dispatched engineers with a generator to restore service.
Jul 17, 06:45 BST

Jul 16, 2026

No incidents reported.

Jul 15, 2026

Unresolved incident: Erbistock, Wrexham.

Jul 14, 2026

Erbistock

Resolved - This incident has been resolved.
Jul 14, 19:38 BST

Investigating - We are currently investigating service interruption affecting users in the Erbistock area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jul 14, 07:45 BST

Shipton- Milton Under-Wychwood

Resolved - This incident has been resolved.
Jul 14, 19:35 BST

Update - Our engineers are still on site and continuing to work to resolve the issue affecting service in your area. We apologise for the disruption and will provide further updates as they become available.
Jul 14, 15:26 BST

Update - Our engineers are currently on site working to resolve an issue affecting service in your area. We will provide further updates as more information becomes available. We apologise for the disruptions caused.
Jul 14, 11:38 BST

Investigating - We are currently investigating service interruption affecting users in the Shipton- Milton Under-Wychwood area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jul 14, 09:23 BST

RAF Croughton 3

Resolved - This incident has been resolved.
Jul 14, 14:04 BST

Investigating - We are currently investigating service interruption affecting users in the RAF Croughton 3 area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jul 14, 11:33 BST

Jul 13, 2026

Shipton-Under-Wychwood, Milton-under Wychwood (South East)

Resolved - This incident has been resolved.
Jul 13, 15:53 BST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 07:57 BST

Update - We are continuing to investigate this issue.
Jul 13, 07:57 BST

Investigating - We are currently investigating service interruption affecting users in the [LOCATIONS HERE] area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jul 13, 07:35 BST

KB/Southmoor1,KB/Southmoor2,Kingston Bagpuize 2

Resolved - This incident has been resolved.
Jul 13, 15:52 BST

Investigating - We are currently investigating service interruption affecting users in the KB/Southmoor1,KB/Southmoor2,Kingston Bagpuize 2area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jul 13, 11:47 BST

Jul 12, 2026

Grazeley Green (Berkshire) - GRZ01

Resolved - This incident has been resolved.
Jul 12, 09:01 BST

Investigating - We are currently investigating service interruption affecting users in the Grazeley Green (Berkshire) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jul 12, 03:45 BST

Jul 11, 2026

Network Wide Issue

Resolved - This incident has been resolved.
Jul 11, 12:14 BST

Monitoring - Our networking team have resolved the issue - if your service remains offline, please reboot your equipment. Thank you for your patience.
Jul 11, 10:00 BST

Identified - We are aware of an issue affecting customers across our network. Our networking team are investigating and we ask that you do not reboot your devices at this stage. We appreciate your patience and apologise for the inconvenience caused.
Jul 11, 09:37 BST

Grazeley Green (Berkshire) - GRZ01

Resolved - This incident has been resolved.
Jul 11, 07:32 BST

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

Stroud, Gloucestershire

Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Jul 8, 02:36 BST

Identified - Unfortunately, it’s taking a little longer than we thought to resolve the issue that’s affected your broadband service today. Our engineers are still hard at work trying to resolve the issue and are hoping to restore the service in your area as soon as they can.
Jul 8, 00:14 BST

Jul 7, 2026

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.