Service Degradation - Oxfordshire and Gloucestershire
Update - We are continuing to investigate this issue.
Aug 02, 2026 - 10:20 BST
Investigating - We are currently investigating service degradation affecting customers in Oxfordshire and Gloucestershire. This has been caused by an ongoing incident with a third-party backhaul provider, who is actively investigating the issue.

We are working closely with the provider and will share further updates as soon as more information becomes available. We apologise for any inconvenience caused and appreciate your patience while the investigation and restoration efforts continue.
Aug 02, 2026 - 10:19 BST

About This Site

This is where you'll find the current status of the Gigaclear network, plus a record of any past incidents.

If you're having a problem that isn't listed here and you're a Gigaclear customer, our customer service team is ready to help. Give us a call on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire Operational
Derbyshire Operational
Devon Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Norfolk Operational
Oxfordshire Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Somerset Operational
Hampshire Operational
Sussex Operational
Network Services Operational
Domain Name Service (DNS) Operational
DHCP Operational
Home Phone Service Operational
Core Network Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 2, 2026

Unresolved incident: Service Degradation - Oxfordshire and Gloucestershire.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Woburn Sands (Buckinghamshire)
Resolved - This incident has been resolved.
Jul 29, 18:50 BST
Investigating - We are currently investigating service interruption affecting users in Woburn Sands (East) - Newport Road, Wavendon and Buckinghamshire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jul 29, 17:28 BST

Jul 28, 2026

Bruton, Wincanton and Evercreech
Resolved - The team has continued to monitor your service and can confirm that the issue has now been resolved. Thank you for your patience while we worked to resolve this matter.

If you are experiencing any further issues, please raise a case on the Gigaclear customer portal.
Jul 28, 18:02 BST
Update - Our partners have identified the fault in the area. A second engineer is on the way, and work is ongoing to restore service as quickly as possible.
Jul 28, 16:13 BST
Update - Our partners have confirmed that engineers are attending site to investigate the service interruption.

We are continuing to work closely with our partners and will provide a further update as soon as additional information becomes available.
Jul 28, 15:38 BST
Identified - All of our equipment has been confirmed as operational and the issue has been highlighted as an issue with the network backhaul. We await further updates from our partners. Thank you for your patience.
Jul 28, 12:46 BST
Update - We have engineers dispatched to site to further investigate with an estimated arrival by 12:45.
Jul 28, 12:16 BST
Investigating - We are currently investigating service interruption affecting users in the Bruton 02 area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jul 28, 11:22 BST
Grazeley Green, Berkshire
Resolved - This incident has been resolved.
Jul 28, 16:53 BST
Investigating - We are currently investigating this issue.
Jul 24, 05:35 BST
Service Degradation - Chepstow, Lydney
Resolved - This incident has been resolved.
Jul 28, 16:52 BST
Update - We are continuing to work on a fix for this issue.
Jul 27, 20:56 BST
Identified - We are currently investigating reports of service degradation affecting customers in Chepstow, Lydney, and surrounding areas. Our engineering teams have identified the issue and are actively working to restore services as quickly as possible.

We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.
Jul 27, 19:00 BST

Jul 27, 2026

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Witney, Oxfordshire
Resolved - This incident has been resolved.
Jul 21, 22:00 BST
Identified - The root cause has been identified as a faulty component. Our engineers are actively working on replacing the affected part and restoring service. We will share our next update as soon as additional information is available.
Jul 21, 20:20 BST
Update - We apologise for the continued disruption to your service today. Our on-call network team has been engaged and are actively working to restore your service. We appreciate your patience.
Jul 21, 19:04 BST
Investigating - We are currently investigating service interruption affecting users in the Witney area of Oxfordshire. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jul 21, 17:59 BST

Jul 20, 2026

Witney, Oxfordshire
Resolved - This incident has been resolved.
Jul 20, 18:54 BST
Investigating - We are currently investigating service interruption affecting users in the Witney area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jul 20, 17:00 BST

Jul 19, 2026

No incidents reported.

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