Ramsey, Warboys, Somersham, Earith, Cambridgeshire
Identified - The issue has been identified and resolution in progress.
Sep 12, 2026 - 06:20 BST
Investigating - We are currently investigating service interruption affecting users in the Ramsey, Warboys, Somersham, Earith, Cambridgeshire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Sep 12, 2026 - 00:37 BST

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This is where you'll find the current status of the Gigaclear network, plus a record of any past incidents.

If you're having a problem that isn't listed here and you're a Gigaclear customer, our customer service team is ready to help. Give us a call on 01865 591131.

Internet Network Major Outage
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire Major Outage
Derbyshire Operational
Devon Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Norfolk Operational
Oxfordshire Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Somerset Operational
Hampshire Operational
Sussex Operational
Network Services Operational
Domain Name Service (DNS) Operational
DHCP Operational
Home Phone Service Operational
Core Network Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 12, 2026

Unresolved incident: Ramsey, Warboys, Somersham, Earith, Cambridgeshire.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Buckinghamshire, Northamptonshire and Oxfordshire
Resolved - This incident has been resolved.
Sep 9, 08:18 BST
Monitoring - Due to an outage affecting a small number of our backhaul links, some customers in the Buckinghamshire, Northamptonshire, and Oxfordshire areas may experience degraded service this evening.

Our teams are working diligently to restore full service as quickly as possible. We sincerely apologise for any inconvenience caused and appreciate your patience.
Sep 8, 19:57 BST
Yeovil, Curry Rivel, Langport & Ilchester (Somerset)
Resolved - This incident has been resolved.
Sep 9, 01:02 BST
Update - Our team will be working with our partner throughout the night to restore full service as quickly as possible. We apologise for the inconvenience caused and greatly appreciate your continued patience and understanding while we work to resolve the issue.
Sep 8, 20:01 BST
Identified - We are working alongside our network partners to carry out repairs on the damaged fibre. The team are progressing and have prepared the fibre for splicing. We will provide a further update once it is made available. Thank you for your continued patience while we work to resolve the issue.
Sep 8, 18:27 BST
Update - We’re continuing to investigate the service interruption affecting your connection. Our teams are working with our network partners, who have confirmed that a wider issue with a third-party provider is currently impacting multiple services.

Our teams are actively working with the third party to identify and resolve the fault, we will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
Sep 8, 13:36 BST
Investigating - We are currently investigating service interruption affecting users in the Yeovil, Curry Rivel, Langport & Ilchester areas of Somerset. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Sep 8, 12:00 BST

Sep 8, 2026

Sep 7, 2026

Kent - Service Outage
Resolved - Thank you for your patience. Our engineers have resolved the issue, and this incident is now closed.
Sep 7, 23:46 BST
Update - We are in communication with Vodafone awaiting further information on the affected network. We will provide further updates as soon as they are made available. Thank you for your continued patience.
Sep 7, 19:10 BST
Update - We have identified that the service disruption is due to an issue affecting a primary fibre cable shared with Vodafone.

We have engaged Vodafone to carry out the necessary repairs, and our engineering team remains on standby to provide support and help expedite the restoration of services.

We appreciate your continued patience and understanding while this work is carried out.
Sep 7, 17:54 BST
Investigating - We are aware of an ongoing service issue affecting the area. Our team is currently investigating the cause and working to restore services as quickly as possible.

We will provide further updates as soon as more information becomes available.

Please accept our sincere apologies for any inconvenience caused and thank you for your patience and understanding.
Sep 7, 17:04 BST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Stanway, Stanton (South West)
Resolved - This incident has been resolved.
Sep 4, 15:19 BST
Identified - This has been identified as a power issue and should be resolved by 3PM. Thank you for your continued patience.
Sep 4, 13:48 BST
Update - We have engineers dispatched and should be on site within 1 hour. Next update will be within the next 2 hours.
Sep 4, 13:46 BST
Investigating - We are currently investigating service interruption affecting users in the Stanway, Stanton area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Sep 4, 13:28 BST
System Upgrade Cambridgeshire & Oxfordshire
Resolved - This incident has been resolved.
Sep 4, 10:00 BST
Investigating - Please be advised that two cabinets will be impacted during the maintenance window. Expected downtime is less than 5 minutes.

If your service is not back online by 6:00 AM, please reboot your equipment.
Sep 3, 18:54 BST

Sep 3, 2026

Stoke Flemming (South West) Devon
Resolved - This incident has been resolved.
Sep 3, 18:55 BST
Investigating - We are currently investigating service interruption affecting users in the Stoke Flemming (South West) Devon area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Aug 30, 12:51 BST
Holmer Hereford
Resolved - This incident has been resolved.
Sep 3, 18:54 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Aug 31, 10:13 BST
Gloucester, Gloucestershire
Resolved - This incident has been resolved.
Sep 3, 18:54 BST
Investigating - We are currently investigating service interruption affecting users in the Gloucester, Gloucestershire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Aug 29, 22:05 BST
Andoversford, Cheltenham
Resolved - This incident has been resolved.
Sep 3, 18:54 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Aug 27, 15:13 BST

Sep 2, 2026

Cambridgeshire & Huntingdonshire (North Central)
Resolved - This incident has been resolved.
Sep 2, 05:25 BST
Investigating - We are currently investigating service interruption affecting users in the Cambridgeshire & Huntingdonshire (North Central) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Sep 2, 01:35 BST

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Aug 30, 2026

Aug 29, 2026

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