Oakley & Brill, Buckinghamshire
Update - Our engineers are on-site to restore all affected customers and will begin the repair work this afternoon. Please ensure that all of your equipment is switched on and connected to allow us to expedite the outage resolution. Thank you for your ongoing patience
Mar 03, 2026 - 13:18 GMT
Identified - We have identified that a third-party construction incident caused a fibre break. Our engineers are working to repair the damage as quickly as possible. We appreciate your continued patience.
Mar 03, 2026 - 12:32 GMT
Investigating - We’re aware of service issues in Oakley & Brill, Buckinghamshire. Our engineers are investigating, and we’ll share updates here as soon as we have them. We apologise for the disruption and appreciate your patience.
Mar 03, 2026 - 10:24 GMT

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Partial Outage
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Partial Outage
Cambridgeshire & Huntingdonshire Operational
Derbyshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Network Services Operational
Domain Name Service (DNS) Operational
DHCP Operational
Home Phone Service Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 4, 2026

No incidents reported today.

Mar 3, 2026

Unresolved incident: Oakley & Brill, Buckinghamshire.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Dunmow, Essex
Resolved - This incident has been resolved.
Feb 27, 18:02 GMT
Monitoring - A small number of customers continue to be impacted by the service outage. Our engineers are on site this morning and are working to restore connectivity to the remaining affected customers as quickly as possible.

We sincerely appreciate your patience and understanding.
Feb 27, 08:35 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Feb 25, 01:49 GMT
Feb 26, 2026

No incidents reported.

Feb 25, 2026
Feb 24, 2026
Network Issue - Essex & Cambridgeshire
Resolved - This incident has been resolved.
Feb 24, 14:20 GMT
Investigating - We are currently aware of an issue affecting network services in the areas listed below. Our engineering teams are working urgently to restore full service as quickly as possible.

Essex: Duddenhoe End, Wendens Ambo, Little Walden, Newport, Ashdon.

Cambridgeshire: Great Abington, Great Chesterford, Little Chesterford, Linton, Whittlesford.

We apologise for any inconvenience caused and appreciate your patience.
Feb 24, 12:37 GMT
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026
Network Outage - Hereford, Herefordshire
Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Feb 21, 16:16 GMT
Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Feb 21, 15:51 GMT
Feb 20, 2026

No incidents reported.

Feb 19, 2026
Loss of Service - Areas of Yorkshire, Norfolk, Cambridgeshire, Bedfordshire, Hampshire & Kent
Resolved - This incident has been resolved.
Feb 19, 18:30 GMT
Update - Our engineers are working on-site to restore all affected customers following the repairs. Please ensure that all of your equipment is switched on and connected to allow us to expedite the outage resolution. Thank you
Feb 19, 17:58 GMT
Update - We have a replacement part imminent for delivery on site and will begin installing shortly. We will update again by 5:30 with further progress.
Feb 19, 16:24 GMT
Update - Our engineers are continuing work to restore service.
Feb 19, 15:07 GMT
Identified - Our engineers are on-site and working to restore service as quickly as possible. We appreciate your continued patience.
Feb 19, 13:17 GMT
Update - We are continuing to investigate this issue.
Feb 19, 12:49 GMT
Investigating - We are aware of an issue impacting service in the below areas. Our network teams are working to restore connectivity as quickly as possible. We apologiae for the inconvenience and appreciate your patience.

Yorkshire: Brayton, Thorpe Willoughby, Hillam
Norfolk: Long Stratton, Newton Flotman
Cambridgeshire: Gamlingay, Meldreth
Bedfordshire: Potton
Hampshire: Four Marks
Kent: Brooke
Feb 19, 12:46 GMT
Cabinet issue - Holme (East)
Resolved - This incident has been resolved.
Feb 19, 12:48 GMT
Investigating - We are investigating an issue affecting customers attached to the cabinet in Holme.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Feb 18, 14:34 GMT
Feb 18, 2026
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