Gigaclear Status

Duddenhoe End - Essex - DUD01

Identified - Unfortunately, it’s taking a little longer than we thought to resolve the issue that’s affected your broadband service today. Our engineers are still hard at work trying to resolve the issue and are hoping to restore the service in your area as soon as they can.
Nov 20, 2024 - 01:33 GMT

Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Our engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Nov 19, 2024 - 21:15 GMT

Hastingwood - Essex - HAS01

Update - Our team are currently on-site looking into the fault. We will keep you informed with detailed updates on the situation and the expected timeline for service restoration as soon as we have more information.
Nov 19, 2024 - 16:05 GMT

Investigating - We've just identified a fibre strike currently affecting services in the Hastingwood area. We have directly informed those affected, and our teams are working diligently to investigate the root cause of this issue and implement any repairs as quickly as we can.

Please accept our apologies for any inconvenience caused.
Nov 19, 2024 - 10:55 GMT

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Partial Outage

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Partial Outage

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

Unresolved incident: Duddenhoe End - Essex - DUD01.

Nov 19, 2024

Viney Hill & Blakeney Hill - Gloucestershire - SW-VYYY

Resolved - This incident has been resolved.
Nov 19, 17:37 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 19, 16:34 GMT

Identified - The issue has been identified and a fix is being implemented.
Nov 19, 16:05 GMT

Investigating - Our Networking team have been made aware of a possible fibre fault in your area. Engineers are already on the ground testing fibre. We understand the inconvenience this may cause and assure you that we will work to restore your service as soon as possible.

We will keep you informed with detailed updates on the situation and the expected timeline for service restoration as soon as we have more information.

We appreciate your patience and understanding as we work to resolve this matter.
Nov 19, 16:02 GMT

Nov 18, 2024

Unplanned outage-Compton Martin (South West)

Resolved - This incident has been resolved.
Nov 18, 16:55 GMT

Investigating - We have identified an offline cabinet currently affecting services in this area. We have engaged our teams who are working diligently to investigate the root cause of this issue and implement any repairs as quickly as we can.

Please accept our apologies for any inconvenience caused.
Nov 18, 12:53 GMT

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Cabinet issue - Ivington (West Midlands)

Resolved - Our team have implemented a Temp fix.

If you are having connection issues please speak with us at gigaclear.com/chat
Nov 14, 15:39 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Ivington (West Midlands).

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Nov 12, 13:58 GMT

Cabinet issue - Grafton Underwood (East Midlands)

Resolved - This incident has been resolved.
Nov 14, 09:03 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Grafton Underwood (East Midlands).

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Nov 13, 19:26 GMT

Nov 13, 2024

Yeovil South - Somerset - SW-YEVS

Resolved - This incident is resolved.
Nov 13, 09:39 GMT

Update - We are continuing to investigate this issue.
Nov 13, 08:06 GMT

Nov 12, 2024

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Duddenhoe End - Essex - DUD01

Resolved - This incident has been resolved.
Nov 7, 16:55 GMT

Update - Our team are working hard to restore your service. We are aiming to restore your service by 5pm today.

Thank you for your continued patience.
Nov 7, 15:05 GMT

Investigating - We have identified a fault in the network. Our team are working on a solution and we aim to restore service asap. As soon as we have an estimated restoration time, we will let you know. Sorry for any disruption and thank you for your continued support.
Nov 7, 10:11 GMT

Croford, Somerset, SW-CRFR

Resolved - This incident has been resolved.
Nov 7, 14:30 GMT

Investigating - Our networks team have identified a fault currently affecting services in the Croford, Somerset area. We have engaged our Direct Labour Teams, and engineers will be on-site for midday investigating the root cause and implementing any repairs as quickly as we can.

Thank you for your patience.
Nov 7, 11:48 GMT

Longhope, Gloucestershire, SW-NGHPE

Resolved - This incident has been resolved.
Nov 7, 13:31 GMT

Investigating - We have identified an offline cabinet currently affecting services in the Longhope area. We have engaged our Direct Labour Team who will be on-site within the hour investigating the root cause of this issue.

Please accept our apologies for any inconvenience caused.
Nov 7, 11:46 GMT

Cabinet issue - Royston, Essex

Resolved - This incident has been resolved.
Nov 7, 10:46 GMT

Identified - Our engineers have identified a break in the fibre and are working hard to repair, due to the complexities of the job this may take longer then expected. We still do not have a estimated time of recovery for this yet.

We apologize for the inconvenience this may have caused.
Nov 7, 03:02 GMT

Update - Our engineers are onsite and are still investigating. We do not currently have an estimated time of recovery.

We thank you for your continued patience.
Nov 7, 00:25 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Royston, Essex.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Nov 6, 22:28 GMT

Nov 6, 2024

Over Kiddington, Oxfordshire

Resolved - This incident has been resolved.
Nov 6, 15:25 GMT

Investigating - Our teams have identified an offline cabinet currently affecting services in the Over Kiddington area. We have engaged our Optical Transmission Specialists who are on route to site, and will be investigating the root cause of this issue and implementing any repairs as quickly as we can.

Please accept our apologies for any inconvenience caused.
Nov 6, 10:59 GMT