Gigaclear Status

Kibworth

Monitoring - We are investigating an issue affecting customers attached to the cabinet in LOCATION.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jan 27, 2026 - 08:41 GMT

Adlestrop, Moreton-in-marsh

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Jan 27, 2026 - 06:00 GMT

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Major Outage

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Major Outage

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 28, 2026

No incidents reported today.

Jan 27, 2026

Unresolved incidents: Kibworth, Adlestrop, Moreton-in-marsh.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

Network Outage - Wellington 02 and Wellington 01 (South West)

Resolved - This incident has been resolved.
Jan 25, 05:12 GMT

Investigating - We are currently experiencing a service outage in your area due to a power cut. Service will be restored once power is returned. We will update you again when we have more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Jan 25, 03:13 GMT

Jan 24, 2026

No incidents reported.

Jan 23, 2026

South Leigh & Eynsham, Oxfordshire

Resolved - This incident has been resolved.
Jan 23, 10:43 GMT

Update - We are continuing to investigate this issue.
Jan 23, 10:43 GMT

Investigating - We are aware of an issue impacting the South Leigh and Eynsham areas of Oxfordshire. Our team are working to restore service. We apologise for the disruption and appreciate your patience.
Jan 23, 10:31 GMT

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

Croford (South West)

Resolved - This incident has been resolved.
Jan 20, 19:34 GMT

Update - We are continuing to investigate this issue.
Jan 20, 18:57 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Croford (South West).

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jan 20, 18:24 GMT

Cabinet issue - Westonbirt, Gloucestershire

Resolved - This incident has been resolved.
Jan 20, 12:04 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Westonbirt, Gloucestershire.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jan 19, 11:05 GMT

Jan 19, 2026

Noss Mayo (South West)

Resolved - This incident has been resolved.
Jan 19, 11:01 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 17:21 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 18, 15:35 GMT

Investigating - We are currently investigating this issue.
Jan 18, 10:34 GMT

Jan 18, 2026

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

Network Outage - Nether Heyford (East Midlands)

Resolved - Your service is now back online as this outage has been resolved. Thank you for your continued patience, if you're still experiencing issues, please raise a case on our customer portal.
Jan 15, 08:36 GMT

Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Jan 14, 23:52 GMT

Jan 14, 2026