All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer service team on 01865 591131.

Uptime over the past 90 days. View historical uptime.
Internet Network Operational
90 days ago
100.0 % uptime
Today
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire Operational
Derbyshire Operational
Devon Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Somerset Operational
90 days ago
100.0 % uptime
Today
Hampshire Operational
90 days ago
100.0 % uptime
Today
Sussex Operational
90 days ago
100.0 % uptime
Today
Network Services Operational
90 days ago
94.91 % uptime
Today
Domain Name Service (DNS) Operational
DHCP Operational
Home Phone Service Operational
Core Network Operational
90 days ago
94.91 % uptime
Today
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 23, 2026
Devon and Somerset
Resolved - This incident has been resolved.
Apr 23, 12:11 BST
Identified - Our engineers are on-site working to restore power to the cabinet. We will continue to provide updates when they become available. Thank you for your patience.
Apr 23, 11:33 BST
Investigating - We are currently investigating service interruption affecting users in the Millhayes, Dalwood, Uplyme , Beacon and Awliscombe (South West). Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 23, 10:55 BST
Apr 22, 2026

No incidents reported.

Apr 21, 2026
Shipton-Under-Wychwood (South East) and Milton-under Wychwood (South East)
Resolved - This incident has been resolved.
Apr 21, 23:06 BST
Investigating - We are currently investigating service interruption affecting users in the Shipton-Under-Wychwood (South East) and Milton-under Wychwood (South East) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 21, 22:50 BST
Deanshanger, Northamptonshire
Resolved - Your service is now back online as this outage has been resolved. Thank you for your continued patience, if you're still experiencing issues, please raise a case on our customer portal.
Apr 21, 10:17 BST
Identified - We are are aware of service disruption in the Deanshanger area of Northamptonshire. Our engineers are on-site and working to restore connectivity as quickly as possible. We appreciate your patience and apologize for any inconvenience caused.
Apr 21, 08:15 BST
Core Network
Resolved - This incident has been resolved.
Apr 21, 08:18 BST
Identified - We are aware of a core network issue that caused a brief service disruption at approximately 15:40 today. Service has since been restored; however, if you are still experiencing issues, please reboot your router.
Apr 20, 16:03 BST
Buckingham, Banbury, Bicester & Milton Keynes areas
Resolved - This incident has been resolved.
Apr 21, 08:18 BST
Monitoring - Due to ongoing issues with multiple backhaul links, customers in the Buckingham, Banbury, Bicester, and Milton Keynes areas may experience connectivity issues this evening (20th April).

A resolution plan is currently in motion, and engineers will be working through the night to restore full service. We apologise for the inconvenience.
Apr 20, 16:27 BST
Network Outage - Harbury & Southam, Warwickshire
Resolved - This incident has been resolved.
Apr 21, 01:31 BST
Identified - We appreciate your continued patience while we work to resolve this complex issue. Our backhaul network sustained significant damage following local authority roadworks. A repair plan is now in motion, and crews will be working throughout the night.
Apr 20, 15:30 BST
Investigating - We are currently investigating service interruption affecting users in the Harbury & Southam areas of Warwickshire. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 20, 09:43 BST
Apr 20, 2026
Core Network
Resolved - This incident has been resolved.
Apr 20, 11:40 BST
Update - We are continuing to work on a fix for this issue.
Apr 20, 09:34 BST
Update - We are continuing to investigate this issue and our engineers are working to restore service. We apologise for the inconvenience and appreciate your patience.
Apr 20, 09:33 BST
Update - We are continuing to work on a fix for this issue.
Apr 20, 08:44 BST
Identified - Our Senior Networks team have identified an issue and have advised that customers should reboot their routers, guidance on how to do this can be found on our support page. We apologise for any inconveniences caused.
Apr 20, 08:33 BST
Investigating - We are currently investigating service interruption, our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 20, 08:33 BST
Apr 19, 2026
intermittent connectivity
Resolved - This incident has been resolved.
Apr 19, 21:04 BST
Update - We are continuing to investigate this issue.
Apr 19, 20:19 BST
Investigating - We have been informed by our Network Operations team that a service issue is currently affecting broadband connectivity across multiple areas. Our engineers are actively investigating the root cause and are working to restore services as quickly as possible.

At this stage, we do not yet have an estimated resolution time. We will continue to monitor the situation closely and provide further updates as more information becomes available.

Thank you for your patience while this matter is being addressed.
Apr 19, 20:18 BST
High Street, Titchmarsh
Resolved - This incident has been resolved.
Apr 19, 20:18 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Apr 19, 06:56 BST
Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Combe (South East), Stonesfield (South East)
Resolved - This incident has been resolved.
Apr 16, 15:18 BST
Investigating - We are currently investigating service interruption affecting users in the Combe (South East), Stonesfield (South East) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 16, 12:42 BST
Pattishall (East Midlands), Eastcote (East Midlands),Litchborough (East Midlands)
Resolved - The engineers on site have managed to locate and replace the fault within the cabinet and have tested and confirmed the cabinet is now back online. As of this, your service should be restored and thankyou once again for your continued patience.
Apr 16, 10:52 BST
Update - Our engineers are working on-site to restore all affected customers following the repairs. Please ensure that all of your equipment is switched on and connected to allow us to expedite the outage resolution. Thank you
Apr 16, 08:46 BST
Investigating - We are currently investigating service interruption affecting users in the Pattishall (East Midlands), Eastcote (East Midlands),Litchborough (East Midlands) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 16, 08:44 BST
Herefordshire
Resolved - This incident has been resolved.
Apr 16, 08:11 BST
Update - Our engineers are scheduled to attend the site this evening to carry out further investigation into the issue. We will provide additional updates as soon as more information becomes available.
Apr 15, 19:37 BST
Investigating - Our teams have identified a network fault currently affecting services in your area. We have engaged our Direct Labour Team who are investigating the root cause of this issue, and will implement any repairs as quickly as possible. Please accept our apologies for any inconvenience caused.
Apr 15, 18:48 BST
Apr 15, 2026
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

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