Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2025

Bruton and Gardens, Castle Cary

Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Apr 26, 05:32 BST

Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Apr 26, 02:19 BST

Apr 25, 2025

Highnam - Gloucester - SW-HGHHNAM

Resolved - This incident has been resolved.
Apr 25, 09:02 BST

Update - We apologise for the disruption to your service. Our engineers are scheduled to attend the site further throughout this evening to work on restoration.
Apr 24, 15:08 BST

Update - Thank you for your continued patience. Our engineers will be back on-site throughout today and tonight to restore your service.
Apr 24, 09:24 BST

Update - We apologise for the disruption to your service. Our engineers will be back on-site on 24.04.25 to continue the work. We appreciate your patience.
Apr 23, 17:02 BST

Update - Our engineers are currently on site and working to restore your service connection. Thank you for your ongoing patience.
Apr 23, 13:05 BST

Update - Thank you for your patience. Our engineers are back on site this morning to continue restoration work.
Apr 23, 08:58 BST

Update - Our engineers are on site, working with the impacted power company to create a safe environment for resolution works. We will return on the morning of 23.04.25 to continue this work.
Apr 22, 17:31 BST

Investigating - We apologise for your service disruption. Our engineers are on route to the site to further investigate and find a resolution. Thank you for your patience.
Apr 22, 16:14 BST

Sunningwell, Abingdon

Resolved - This incident has been resolved.
Apr 25, 07:25 BST

Update - We are continuing to investigate this issue.
Apr 25, 07:24 BST

Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Our engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Apr 25, 06:37 BST

Network Outage - South Oxfordshire

Resolved - Good news, our engineers have now fixed the issue and your service has now been fully restored. You should be able to access your broadband service as usual.
Apr 25, 05:42 BST

Update - Our engineers are still hard at work investigating what’s caused today’s service issue. We’re doing everything we can to find the root of the problem, so we can restore your broadband service as quickly as possible.
Apr 25, 04:03 BST

Update - We are continuing to investigate this issue.
Apr 25, 01:25 BST

Apr 24, 2025

Apr 23, 2025

Apr 22, 2025

Apr 21, 2025

Billing and payment issue

Resolved - This incident has been resolved.
Apr 21, 16:40 BST

Investigating - We are currently experiencing some issues with our billing and payment services, which may result in some customers being incorrectly informed that they have an outstanding balance. We are investigating the issue and if you have received this email, please do not make any manual payments. Thank you for your patience.
Apr 21, 10:38 BST

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

Suffolk - Sudbury (ngmf-01)

Resolved - We have confirmed that the service issue affecting Suffolk has been fixed. We apologise for any inconvenience caused and thank you for your patience.
Apr 17, 18:58 BST

Update - Our engineers are currently on site and will be working throughout this evening for your connection restoration. Thank you for your patience.
Apr 17, 17:18 BST

Identified - The issue has been identified and a fix is being implemented.
Apr 17, 14:53 BST

Update - Thank you for your ongoing patience. Our engineers are currently on site and working towards restoration.
Apr 17, 12:50 BST

Investigating - We apologise for your service disruption. Our Network Operation Team is investigating for a resolution and thank you for your patience.
Apr 17, 10:57 BST

Apr 16, 2025

Kent (GOD01)

Resolved - This incident has been resolved.
Apr 16, 14:14 BST

Update - Thank you for your patience. Our engineers will be on site this afternoon to further investigate and work toward a resolution.
Apr 16, 12:08 BST

Investigating - We apologise for your service disruption. Our Network Operations Team is currently investigating the issue to find a resolution.
Apr 16, 10:15 BST

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.