Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer service team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire Operational

Derbyshire Operational

Devon Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Somerset Operational

Hampshire Operational

Sussex Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Core Network Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 2, 2026

No incidents reported today.

May 1, 2026

Multiple Areas - Cambridgeshire & Northamptonshire

Resolved - This incident is now resolved, thank you for your patience and apologies again for the inconvenience.
May 1, 11:48 BST

Identified - We're sorry for the ongoing service disruption. Our teams are working hard to restore service. We appreciate your patience.
May 1, 10:35 BST

Update - Thank you for your ongoing patience, our teams are working with third party providers to get this issue resolved as soon as possible. We'll keep you updated as work progresses. Sorry for the disruption.
May 1, 08:22 BST

Investigating - We are currently investigating service interruption affecting users in the Nottinghamshire and Cambridgeshire areas. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
May 1, 03:47 BST

Golden Green, Bitchet Green, Dunks Green, Hadlow1A, Plaxtol (Kent)

Resolved - This incident has been resolved.
May 1, 03:49 BST

Update - We are continuing to investigate this issue.
May 1, 03:47 BST

Investigating - We are currently investigating service interruption affecting users in Golden Green, Bitchet Green, Dunks Green, Hadlow1A, Plaxtol area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 29, 00:38 BST

Apr 30, 2026

No incidents reported.

Apr 29, 2026

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

Devon and Somerset

Resolved - This incident has been resolved.
Apr 23, 12:11 BST

Identified - Our engineers are on-site working to restore power to the cabinet. We will continue to provide updates when they become available. Thank you for your patience.
Apr 23, 11:33 BST

Investigating - We are currently investigating service interruption affecting users in the Millhayes, Dalwood, Uplyme , Beacon and Awliscombe (South West). Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 23, 10:55 BST

Apr 22, 2026

No incidents reported.

Apr 21, 2026

Shipton-Under-Wychwood (South East) and Milton-under Wychwood (South East)

Resolved - This incident has been resolved.
Apr 21, 23:06 BST

Investigating - We are currently investigating service interruption affecting users in the Shipton-Under-Wychwood (South East) and Milton-under Wychwood (South East) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 21, 22:50 BST

Deanshanger, Northamptonshire

Resolved - Your service is now back online as this outage has been resolved. Thank you for your continued patience, if you're still experiencing issues, please raise a case on our customer portal.
Apr 21, 10:17 BST

Identified - We are are aware of service disruption in the Deanshanger area of Northamptonshire. Our engineers are on-site and working to restore connectivity as quickly as possible. We appreciate your patience and apologize for any inconvenience caused.
Apr 21, 08:15 BST

Core Network

Resolved - This incident has been resolved.
Apr 21, 08:18 BST

Identified - We are aware of a core network issue that caused a brief service disruption at approximately 15:40 today. Service has since been restored; however, if you are still experiencing issues, please reboot your router.
Apr 20, 16:03 BST

Buckingham, Banbury, Bicester & Milton Keynes areas

Resolved - This incident has been resolved.
Apr 21, 08:18 BST

Monitoring - Due to ongoing issues with multiple backhaul links, customers in the Buckingham, Banbury, Bicester, and Milton Keynes areas may experience connectivity issues this evening (20th April).

A resolution plan is currently in motion, and engineers will be working through the night to restore full service. We apologise for the inconvenience.
Apr 20, 16:27 BST

Network Outage - Harbury & Southam, Warwickshire

Resolved - This incident has been resolved.
Apr 21, 01:31 BST

Identified - We appreciate your continued patience while we work to resolve this complex issue. Our backhaul network sustained significant damage following local authority roadworks. A repair plan is now in motion, and crews will be working throughout the night.
Apr 20, 15:30 BST

Investigating - We are currently investigating service interruption affecting users in the Harbury & Southam areas of Warwickshire. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 20, 09:43 BST

Apr 20, 2026

Core Network

Resolved - This incident has been resolved.
Apr 20, 11:40 BST

Update - We are continuing to work on a fix for this issue.
Apr 20, 09:34 BST

Update - We are continuing to investigate this issue and our engineers are working to restore service. We apologise for the inconvenience and appreciate your patience.
Apr 20, 09:33 BST

Update - We are continuing to work on a fix for this issue.
Apr 20, 08:44 BST

Identified - Our Senior Networks team have identified an issue and have advised that customers should reboot their routers, guidance on how to do this can be found on our support page. We apologise for any inconveniences caused.
Apr 20, 08:33 BST

Investigating - We are currently investigating service interruption, our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Apr 20, 08:33 BST

Apr 19, 2026

intermittent connectivity

Resolved - This incident has been resolved.
Apr 19, 21:04 BST

Update - We are continuing to investigate this issue.
Apr 19, 20:19 BST

Investigating - We have been informed by our Network Operations team that a service issue is currently affecting broadband connectivity across multiple areas. Our engineers are actively investigating the root cause and are working to restore services as quickly as possible.

At this stage, we do not yet have an estimated resolution time. We will continue to monitor the situation closely and provide further updates as more information becomes available.

Thank you for your patience while this matter is being addressed.
Apr 19, 20:18 BST

High Street, Titchmarsh

Resolved - This incident has been resolved.
Apr 19, 20:18 BST

Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Apr 19, 06:56 BST

Apr 18, 2026

No incidents reported.