Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer service team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 19, 2026

No incidents reported today.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

Cabinet issue - Bobbingworth

Resolved - This incident has been resolved.
Mar 17, 12:23 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Bobbingworth.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Mar 17, 11:15 GMT

Mar 16, 2026

Network Outage - Fosscross Ln, Winstone

Resolved - This incident has been resolved.
Mar 16, 06:06 GMT

Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Mar 16, 05:54 GMT

Mar 15, 2026

Cabinet issue - Braintree 15 (East)

Resolved - This incident has been resolved.
Mar 15, 13:36 GMT

Update - We are continuing to investigate this issue.
Mar 15, 13:36 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in LOCATION.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Mar 15, 09:39 GMT

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

Network Outage - Hadleigh, Suffolk

Resolved - Network resiliency works have been complete. This incident is now resolved.

If you are still experiencing any problems, please raise a ticket via our customer portal so that our team can assist you.
Mar 12, 18:20 GMT

Monitoring - The team has confirmed that all services have now been fully restored. Further work is currently being undertaken to enhance the resilience of the network.

We appreciate your patience throughout the duration of the issue. If you are still experiencing any problems, please raise a ticket via our customer portal so that our team can assist you.
Mar 12, 17:57 GMT

Update - Restoration works are progressing smoothly, with a minor delay caused by strong winds. Splicing activities are currently underway, and we remain on track to restore services this evening. Further updates will be provided via the status page and text messages as additional information becomes available from the site.
Mar 12, 17:02 GMT

Update - Restoration work is ongoing to recover the affected services. Traffic management measures have been implemented, and fibre repair activities are currently in progress. The estimated time for restoration remains scheduled for this evening due to the work involved. Thank you for your continued patience.
Mar 12, 12:16 GMT

Update - A temporary fix is currently not possible. We are working alongside other affected fibre companies to restore services. A new pole will be installed overnight and our engineers will work to repair the affected fibre cables. An estimated time for repair is tomorrow evening. Further updates will be provided as work progresses. Thank you for your patience and understanding.
Mar 11, 19:11 GMT

Update - The team has identified that a BT pole housing our fibre-optic cable has been struck by a vehicle. Our direct labour team is currently assessing the most effective method to restore broadband services as quickly as possible.

Further updates will be provided once the expected repair timeframe has been confirmed. Thank you for your patience and understanding while we work to resolve the issue.
Mar 11, 18:54 GMT

Identified - Engineers are on-site and are currently working to fix the issue. Thank you for your continued patience and understanding.
Mar 11, 18:08 GMT

Investigating - We’re aware there’s an issue with our service in your area. Engineers are investigating the issue and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Mar 11, 16:50 GMT

Linksys app

Resolved - This incident has been resolved.
Mar 12, 10:03 GMT

Identified - We are aware that some customers are experiencing issues accessing the Linksys app and using certain features. Our team are working with Linksys to resolve this as quickly as possible. We apologise for the inconvenience and appreciate your patience.
Mar 9, 14:10 GMT

Mar 11, 2026

Netherend, Gloucestershire

Resolved - This incident has been resolved.
Mar 11, 13:28 GMT

Identified - We are aware of a service issue currently affecting the Netherend area of Gloucestershire. We expect connectivity to be restored within the next 10 minutes. We apologise for the inconvenience and appreciate your patience.
Mar 11, 12:58 GMT

Mar 10, 2026

No incidents reported.

Mar 9, 2026

Bobbingworth, Essex

Resolved - This incident has been resolved.
Mar 9, 14:09 GMT

Update - We are continuing to work on a fix for this issue.
Mar 9, 14:08 GMT

Identified - Our engineers are currently on site working to restore service to the cabinet. The power company is also working to reinstate the mains power supply.
Mar 6, 13:31 GMT

Investigating - We are investigating service disruption affecting the Bobbingworth area of Essex. Our engineering team are working to restore full connectivity as a priority. We apologise for any inconvenience and thank you for your patience
Mar 6, 10:41 GMT

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

Mar 5, 2026

Cabinet issue Bobbingworth

Resolved - This incident has been resolved.
Mar 5, 11:57 GMT