Check the network status in your area

All Systems Operational

About This Site

This is where you'll find the current status of the Gigaclear network, plus a record of any past incidents.

If you're having a problem that isn't listed here and you're a Gigaclear customer, our customer service team is ready to help. Give us a call on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire Operational
Derbyshire Operational
Devon Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Norfolk Operational
Oxfordshire Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Somerset Operational
Hampshire Operational
Sussex Operational
Network Services Operational
Domain Name Service (DNS) Operational
DHCP Operational
Home Phone Service Operational
Core Network Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 19, 2026

No incidents reported today.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Systems Issue - Network Wide
Resolved - This incident has now been resolved, thank you for your patience.
Aug 13, 10:16 BST
Monitoring - A fix is being implemented as we speak and we are starting to see customers come back online, thank you for your patience. We will continue to monitor until this is confirmed as resolved.
Aug 13, 08:36 BST
Identified - We are aware of an issue which has caused a disconnection of the broadband services, we are working tirelessly to get this fixed. Next update by 9AM. We are very sorry for the issue caused.
Aug 13, 08:25 BST

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

Cockleford - Gloucestershire
Resolved - All affected customers have now been restored and are back online. Service has been fully restored. Thank you for your patience.
Aug 8, 12:00 BST
Investigating - We are currently investigating service interruption affecting users in the Cockleford - Gloucestershire area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Aug 8, 09:29 BST

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Ongar, Essex
Resolved - This incident has been resolved.
Aug 6, 13:36 BST
Monitoring - An engineer has arrived on site and identified the fault. Our engineer will remain on site to monitor the cabinet. Thank you for your understanding and please accept our apologies for any disruption caused.
Aug 6, 12:49 BST
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Aug 6, 12:20 BST

Aug 5, 2026

No incidents reported.

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