Gigaclear Status

Update - Our team are commencing splicing of the fibre cables as we speak and expect this to be done within the hour. Please make sure all your equipment is still switched on.
Dec 24, 2025 - 16:10 GMT

Identified - Engineers are still working to repair remaining lines and bring you back online, we will be continuing and we will keep you posted with further updates. Apologies for any inconvenience caused and thank you for your patience.
Dec 24, 2025 - 15:19 GMT

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Partial Outage

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Partial Outage

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 27, 2025

No incidents reported today.

Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

Cabinet issue - SW-FARSTY- Far Stanley (South West)

Resolved - We are resolving this incident as customers in Far Stanley are now back online, we will raise a separate incident for the remaining customers offline. Thank you so much for all your patience.
Dec 24, 15:15 GMT

Monitoring - The cabinet is now fully back online and resilient. We will continue to monitor until all customers are back online, we aren't done just yet, we still have a few customers to bring back online. Thank you all so much for your continued patience.
Dec 24, 14:24 GMT

Update - The cabinet has been restored successfully by the engineering team and we are starting to see customers come back online. By our estimates, there's still a handful of customers offline. Please ensure your wall unit and routers are switched on.
Dec 24, 14:16 GMT

Update - Engineers have now installed additional components and have commenced preparing the cable to begin the repair works. Please be sure to keep your Gigaclear equipment powered on.
Dec 24, 13:26 GMT

Update - Works are continuing to positively progress in the right direction with the excavation and preparation going well. we will provide the next update within the hour.
Dec 24, 12:25 GMT

Identified - Excavation works are underway to expose more cable so we can prepare all the parts needed to complete the fix. We have also sent additional engineers to site in order to aid this. Thank you for your continued patience, we are working as quickly as we can.
Dec 24, 11:13 GMT

Update - Engineers are continuing work as we speak on site, we will continue to update you as soon as we possibly can. This is being treated as a top priority.
Dec 24, 10:23 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Far Stanley (South West).

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Dec 23, 17:53 GMT

Dec 23, 2025

Dec 22, 2025

Cabinet issue - Ashampstead

Resolved - This incident has been resolved.
Dec 22, 01:06 GMT

Identified - The issue has been identified and a fix is being implemented.
Dec 21, 23:30 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Ashampstead.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Dec 21, 23:30 GMT

Dec 21, 2025

Oxfordshire, Cambridgeshire, Buckinghamshire and Bedfordshire

Resolved - This incident has been resolved.
Dec 21, 06:52 GMT

Update - We are continuing to investigate this issue.
Dec 20, 16:29 GMT

Investigating - We are currently investigating suspected degraded service within some of our cabinets in Oxfordshire and Cambridgeshire. If you are experiencing lower speeds or intermittent connection, it will most likely be because of this. We are terribly sorry for any inconvenience caused.
Dec 20, 15:44 GMT

Cambridgeshire & Huntingdonshire

Resolved - This incident has been resolved.
Dec 21, 06:51 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 21, 06:51 GMT

Update - Works have been confirmed to go throughout the night with traffic management planned overnight in aid of restoring service, this means you will not have service tonight. We are very sorry for this and we will have further updates tomorrow morning.
Dec 20, 17:06 GMT

Update - We should be receiving an imminent update in regards to the ongoing works to restore connection, thank you for your patience and we are terribly sorry for the inconvenience.
Dec 20, 16:32 GMT

Update - We are continuing to work on a fix for this issue.
Dec 20, 15:57 GMT

Update - Works are still ongoing for the repairs with a further update being sent out within the next 30 minutes.
Dec 20, 15:39 GMT

Update - All engineering teams are on site further investigating the issue, we should have a further update within the next hour or so. We are terribly sorry and working as quickly as we can to bring your connection back up.
Dec 20, 14:49 GMT

Update - Works are continuing to fix the issues and we have more engineers dispatched to site. we should have a further update within the next 2 hours. Thank you for your continued patience.
Dec 20, 13:11 GMT

Update - Engineers are confirmed to be on site and actively working to a resolution. Updates to follow soon.
Dec 20, 11:00 GMT

Identified - The issue has been identified as an issue with the backhaul to our cabinets, the fault has been logged and we will continue to provide updates as and when we have them. Thank you for your continued patience.
Dec 20, 10:35 GMT

Investigating - We are aware of an issue within your area and are looking into it as we speak, further communication will follow shortly. We are sorry for any inconvenience caused.
Dec 20, 09:38 GMT

Dec 20, 2025

Network issue - Sezincote, Longborough , Bourton-on-the-hill and Moreton in Marsh Centre ( South-West)

Resolved - This incident has been resolved.
Dec 20, 09:33 GMT

Update - Your service is now back online as this outage has been resolved. Thank you for your continued patience, if you're still experiencing issues, please raise a case on our customer portal.
Dec 17, 17:35 GMT

Update - Thank you for your ongoing patience. Work to restore your service is currently in progress. We apologise for the disruptions caused.
Dec 16, 16:19 GMT

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in Sezincote, Longborough , Bourton-on-the-hill and Moreton in Marsh Centre ( South-West). Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Dec 16, 11:16 GMT

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

Dec 16, 2025

Cabinet issue - Holme

Resolved - This incident has been resolved.
Dec 16, 00:15 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Holme.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Dec 15, 21:13 GMT

Dec 15, 2025

Cabinet issue - Apperley

Resolved - This incident has been resolved.
Dec 15, 21:10 GMT

Monitoring - Your service is now back online. Thank you for your continued patience, if you're still experiencing issues, please raise a case on our customer portal.
Dec 15, 16:13 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in Apperley.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Dec 15, 09:56 GMT

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.