All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Derbyshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Network Services Operational
Domain Name Service (DNS) Operational
DHCP Operational
Home Phone Service Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 21, 2026

No incidents reported today.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
Loss of Service - Areas of Yorkshire, Norfolk, Cambridgeshire, Bedfordshire, Hampshire & Kent
Resolved - This incident has been resolved.
Feb 19, 18:30 GMT
Update - Our engineers are working on-site to restore all affected customers following the repairs. Please ensure that all of your equipment is switched on and connected to allow us to expedite the outage resolution. Thank you
Feb 19, 17:58 GMT
Update - We have a replacement part imminent for delivery on site and will begin installing shortly. We will update again by 5:30 with further progress.
Feb 19, 16:24 GMT
Update - Our engineers are continuing work to restore service.
Feb 19, 15:07 GMT
Identified - Our engineers are on-site and working to restore service as quickly as possible. We appreciate your continued patience.
Feb 19, 13:17 GMT
Update - We are continuing to investigate this issue.
Feb 19, 12:49 GMT
Investigating - We are aware of an issue impacting service in the below areas. Our network teams are working to restore connectivity as quickly as possible. We apologiae for the inconvenience and appreciate your patience.

Yorkshire: Brayton, Thorpe Willoughby, Hillam
Norfolk: Long Stratton, Newton Flotman
Cambridgeshire: Gamlingay, Meldreth
Bedfordshire: Potton
Hampshire: Four Marks
Kent: Brooke
Feb 19, 12:46 GMT
Cabinet issue - Holme (East)
Resolved - This incident has been resolved.
Feb 19, 12:48 GMT
Investigating - We are investigating an issue affecting customers attached to the cabinet in Holme.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Feb 18, 14:34 GMT
Feb 18, 2026
Feb 17, 2026

No incidents reported.

Feb 16, 2026
Network Outage - Buckinghamshire
Resolved - This incident has been resolved.
Feb 16, 10:33 GMT
Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Feb 16, 06:15 GMT
Network Outage - Somerset
Resolved - This incident has been resolved.
Feb 16, 00:54 GMT
Identified - The outage is due to planned work being carried out by one of our third‑party providers. We have already contacted them and requested that the restoration of your services be given priority. We will keep you updated as soon as we receive further information
Feb 15, 21:00 GMT
Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Feb 15, 20:00 GMT
Feb 15, 2026
Redditch, Worcestershire
Resolved - This incident has been resolved.
Feb 15, 22:42 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Feb 14, 00:59 GMT
Network Outage - Somerset
Resolved - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Feb 15, 20:00 GMT
Feb 14, 2026
Feb 13, 2026
Curridge, Berkshire
Resolved - This incident has been resolved. Monitoring systems overnight have confirmed all customers are back online.
Feb 13, 09:01 GMT
Investigating - We are aware of a service disruption impacting the Curridge area of Berkshire. Our teams are working to restore service as quickly as possible. We appreciate your patience and apologise for any inconvenience caused.
Feb 12, 15:40 GMT
Feb 12, 2026
Fernhall Lane, Waltham
Resolved - This incident has been resolved.
Feb 12, 15:39 GMT
Update - We are continuing to investigate this issue.
Feb 12, 15:39 GMT
Investigating - We’ve just been informed by our Network Operations team that there’s an issue with the service in your local area. Our engineers are investigating the cause of this problem and are doing everything they can to restore your broadband service as quickly as possible.
Feb 11, 13:57 GMT
Feb 11, 2026
Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

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