Gigaclear Status

Buckland and Littleworth

Monitoring - Engineers have completed repairs and have confirmed broadband service has been restored. Please ensure your equipment is powered on.

Gigaclear Customer Service Advisors are reaching out to customers who have yet to show online to assist with any issues.

We will continue to monitor all services affected this evening and overnight.
Jul 02, 2026 - 17:21 BST

Update - Fibre engineers are on-site carrying out fibre repairs and splicing. Thank you for your continued patience and understanding while we work to resolve the issue.
Jul 02, 2026 - 14:32 BST

Update - Civils works have been completed today and fibre team will be on site in the morning (2nd July) to start splicing works.

Our current planned time for full restoration of services is Thursday, 2 July 2026.
Jul 01, 2026 - 19:58 BST

Update - Civil Engineers are currently on site exposing the damaged fibre cables and preparing the area to enable our Fibre Engineers to commence reconnection works for affected customers.

Our current planned time for full restoration of services is Thursday, 2 July 2026.
Jul 01, 2026 - 09:27 BST

Identified - A cable break has been located where third party works have taken place, civils teams will be returning to site on the 1st July and the fibre team will be on site on the 2nd July to work towards restoring your service. We apologise for any inconvenience that has been caused.
Jun 30, 2026 - 17:34 BST

Investigating - We are aware of an incident in your area and are currently investigating it as we speak. We are terribly sorry for the inconvenience caused.
Jun 29, 2026 - 18:40 BST

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer service team on 01865 591131.

Internet Network Partial Outage

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire Operational

Derbyshire Operational

Devon Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Norfolk Operational

Oxfordshire Operational

Wiltshire Partial Outage

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Somerset Operational

Hampshire Operational

Sussex Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Core Network Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 3, 2026

No incidents reported today.

Jul 2, 2026

Unresolved incident: Buckland and Littleworth.

Jul 1, 2026

Jun 30, 2026

Jun 29, 2026

Molehill Green Bishops Stortford (East)

Resolved - This incident has been resolved.
Jun 29, 17:15 BST

Investigating - We are currently investigating service interruption affecting users in the Molehill Green Bishops Stortford (East) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jun 29, 14:27 BST

Stone - Gloucestershire

Resolved - This incident has been resolved.
Jun 29, 08:42 BST

Update - Our engineers are on-site working to restore all affected customers following the repairs. Please ensure that all of your equipment is switched on and connected to allow us to expedite the outage resolution.
Jun 26, 15:08 BST

Identified - We are currently investigating service interruption affecting users in the Stone area of Gloucestershire. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jun 26, 14:13 BST

Kelvedon - Essex

Resolved - This incident has been resolved.
Jun 29, 08:39 BST

Investigating - We are currently investigating service interruption affecting users in the Kelvedon area of Essex. Our engineers are en-route and will be working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jun 26, 11:25 BST

Rowney Green - Worcestershire

Resolved - This incident has been resolved.
Jun 29, 08:39 BST

Update - We are liaising with a third party supplier to investigate the ongoing loss of service in the area and identify the root cause. We will continue to provide further updates when they become available. We apologise for the inconvenience and appreciate your patience.
Jun 26, 15:07 BST

Investigating - We are currently investigating service interruption affecting users in the Rowney Green area of Worcestershire. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jun 26, 13:40 BST

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

Furneux Pelham, Manuden & Clavering - Essex

Resolved - This incident has been resolved.
Jun 26, 16:10 BST

Investigating - We are currently investigating service issues affecting users in the Furneux Pelham, Manuden & Clavering areas of Essex. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jun 26, 11:45 BST

Jun 25, 2026

Kelvedon (Essex)

Resolved - This incident has been resolved.
Jun 25, 09:12 BST

Identified - Our engineers are on-site, and connectivity has been restored for the majority of customers. We are continuing to work on restoring service to the remaining affected users. We appreciate your patience and apologise for the inconvenience.
Jun 24, 18:25 BST

Investigating - We are currently investigating service interruption affecting users in the [Kelvedon (East) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jun 24, 14:07 BST

Jun 24, 2026

Jun 23, 2026

No incidents reported.

Jun 22, 2026

Evenley (East Midlands)

Resolved - This incident has been resolved.
Jun 22, 01:31 BST

Investigating - We are currently investigating service interruption affecting users in the Evenley (East Midlands) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jun 21, 22:40 BST

Jun 21, 2026

Jun 20, 2026

No incidents reported.

Jun 19, 2026

Brookthorpe (South West)

Resolved - This incident has been resolved.
Jun 19, 10:14 BST

Investigating - We are currently investigating a service interruption affecting users in the Brookthorpe (South West) area. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Jun 17, 14:00 BST