All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Operational
Bedfordshire Operational
Berkshire Operational
Buckinghamshire Operational
Cambridgeshire & Huntingdonshire Operational
Derbyshire Operational
Devon & Somerset Operational
Essex Operational
Gloucestershire Operational
Herefordshire Operational
Kent Operational
Leicestershire Operational
Lincolnshire Operational
Northamptonshire Operational
Oxfordshire Operational
Rutland Operational
Wiltshire Operational
Worcestershire Operational
Surrey Operational
Hertfordshire Operational
Warwickshire Operational
Network Services Operational
Domain Name Service (DNS) ? Operational
DHCP ? Operational
Home Phone Service Operational
Customer Portal Operational
Customer Service Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 7, 2025

No incidents reported today.

Nov 6, 2025
Cavendish (East)
Resolved - This incident has been resolved.
Nov 6, 15:16 GMT
Investigating - We are investigating an issue affecting customers attached to the cabinet in LOCATION.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Nov 4, 11:47 GMT
Cabinet issue Cavendish (East)
Resolved - This cabinet is now back online. We will continue to monitor connections. Thank you for your patience and understanding.
Nov 6, 14:28 GMT
Investigating - We are investigating an issue affecting customers attached to the cabinet in LOCATION.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Nov 6, 11:34 GMT
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Nov 3, 2025
Cockleford, Gloucestershire
Resolved - This incident has been resolved.
Nov 3, 14:03 GMT
Investigating - We’re aware of an issue currently affecting service in the Cockleford area. Our network team is investigating and working to restore service as quickly as possible. We apologise for the inconvenience and appreciate your patience while we resolve the issue.
Nov 3, 11:00 GMT
Mortimer, Berkshire
Resolved - This issue has now been resolved. If you’re still experiencing any problems, please contact our Customer Service team. Thank you for your patience.
Nov 3, 10:52 GMT
Investigating - We’re aware of an issue currently affecting service in the Mortimer area. Our network team is investigating and working to restore service as quickly as possible. We apologise for the inconvenience and appreciate your patience while we resolve the issue.
Nov 3, 10:45 GMT
Network Issue
Resolved - This incident has been resolved.
Nov 3, 08:09 GMT
Investigating - We’re aware of an issue that affected connectivity on the afternoon of 1st November.

This has now been resolved. If you’re still experiencing any connectivity issues, please reboot both your router and wall-mounted unit (modem), leaving them powered off for at least 15 minutes before switching them back on.

If the issue persists, please contact our Customer Service team. We apologise for any inconvenience caused and thank you for your patience.
Nov 1, 18:36 GMT
Nov 2, 2025

No incidents reported.

Nov 1, 2025
Network Issue
Resolved - We’ve now resolved the issue. If you’re still experiencing any connectivity problems, please reboot both your router and wall-mounted unit (modem), keeping them powered off for at least 15 minutes before switching them back on.

If the problem persists, please contact our Customer Service team. We apologise for any inconvenience caused and appreciate your patience.
Nov 1, 18:32 GMT
Update - We are continuing to investigate this issue.
Nov 1, 16:35 GMT
Investigating - We’re aware of an issue currently affecting service across the Gigaclear network. Our engineers are working diligently to restore connectivity as soon as possible. Please do not reboot or reset your router or wall-mounted unit during this time. We apologise for any inconvenience caused and appreciate your patience.
Nov 1, 16:15 GMT
Hook End, Wyatt's Green & Doddinghurst, Essex
Resolved - Power has been restored.
Nov 1, 14:57 GMT
Monitoring - A temporary generator is now in operation and service has been restored. Work continues to resolve the underlying power issue and permanently restore service. If you’re still experiencing any disruption, please contact our Customer Service team. Thank you for your patience.
Nov 1, 13:13 GMT
Update - We apologise for the ongoing disruption to your service, which is being caused by a local power issue. Our engineers are attending with a temporary generator, and we’re working closely with the power network to restore service permanently. Thank you for your patience and understanding.
Nov 1, 09:08 GMT
Identified - The issue has been identified and we are working on a resolution. Our team will be reattending in the morning to continue working towards a resolution. Thank you for your ongoing patience.
Oct 31, 19:45 GMT
Investigating - We are currently investigating this issue.
Oct 31, 14:42 GMT
Oct 31, 2025
Tingewick (South East)
Resolved - This issue has now been resolved and the connection has been restored. Thank you for your patience whilst we worked to resolve this issue.
Oct 31, 18:55 GMT
Investigating - We are investigating an issue affecting customers attached to the cabinet in LOCATION.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Oct 31, 15:49 GMT
Oct 30, 2025

No incidents reported.

Oct 29, 2025
Somerset Cabinet Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 23:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 23:00 GMT
Scheduled - We will be performing essential cabinet maintenance to enhance the resilience and performance of the Somerset network. The work is scheduled to begin at 23:00 and may result in a temporary service disruption lasting approximately 10 minutes.

We appreciate your understanding and cooperation as we carry out these improvements.
Oct 29, 13:46 GMT
Oct 28, 2025
Cabinet Offline Kencot
Resolved - This incident has been resolved.
Oct 28, 18:46 GMT
Update - This outage has been resolved. Thank you for your continued patience.
Oct 28, 12:14 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 20:03 GMT
Investigating - We are currently investigating this issue.
Oct 27, 19:36 GMT
Oct 27, 2025
Systems Issue - Network Wide
Resolved - This incident has been resolved.
Oct 27, 13:31 GMT
Monitoring - A fix has now been implemented and we will be monitoring the issue until we are confident it is fixed. Thank you for your patience.
Oct 27, 10:46 GMT
Investigating - We are currently investigating an issue affecting our home phone and broadband service. Please avoid rebooting any of your equipment whilst we investigate.
Oct 27, 10:13 GMT
Dunmow, Essex
Resolved - This incident has been resolved.
Oct 27, 02:22 GMT
Identified - Our team is on-site working on a resolution to this loss of service. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Oct 26, 13:14 GMT
Investigating - Gigaclear Networks have informed us that there is an issue with the service in your area. Our engineers are investigating what has caused the problem and are doing everything they can to restore your service as quickly as possible.
Oct 26, 10:13 GMT
Network Outage - High Roding Dunmow (East)
Resolved - This incident has been resolved.
Oct 27, 02:21 GMT
Identified - Our team is on-site working on a resolution to this loss of service. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Oct 26, 13:13 GMT
Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Oct 26, 10:13 GMT
Oct 26, 2025
Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

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