Update - Work to restore service will continue this morning. We sincerely for the inconvenience caused and appreciate your continued patience.
Sep 26, 2026 - 08:57 BST
Sep 26, 2026 - 08:57 BST
Update - Our engineers are continuing to work closely with our third-party partners to resolve the current service disruption and restore services as quickly as possible. We understand how important our services are to our customers and sincerely apologise for the ongoing disruption. Thank you for your patience and understanding while we work to resolve the issue.
Sep 25, 2026 - 22:34 BST
Sep 25, 2026 - 22:34 BST
Update - A third-party supplier is now on site and actively carrying out work to help resolve the issue. We appreciate your patience while these activities are underway and apologise for any inconvenience caused. Further updates will be provided as soon as additional information becomes available.
Sep 25, 2026 - 20:01 BST
Sep 25, 2026 - 20:01 BST
Update - We are currently liaising with a third-party supplier to coordinate attendance alongside their engineers. The required visit is scheduled to take place later this evening as part of our ongoing efforts to resolve the issue. We apologise for any inconvenience caused and appreciate your continued patience. Further updates will be provided as soon as more information becomes available.
Sep 25, 2026 - 18:22 BST
Sep 25, 2026 - 18:22 BST
Identified - We are continuing to work towards a resolution of the service issue and remain actively engaged in our investigations and remedial efforts. We apologise for the ongoing inconvenience and appreciate your patience and understanding while we work to restore full service. Further updates will be provided as soon as more information becomes available.
Sep 25, 2026 - 17:26 BST
Sep 25, 2026 - 17:26 BST
Investigating - We are currently investigating service interruption affecting users in the Compton Martin area of Somerset. Our engineers are working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. We apologise for the inconvenience and appreciate your patience.
Sep 25, 2026 - 12:26 BST
Sep 25, 2026 - 12:26 BST
About This Site
This is where you'll find the current status of the Gigaclear network, plus a record of any past incidents.
If you're having a problem that isn't listed here and you're a Gigaclear customer, our customer service team is ready to help. Give us a call on 01865 591131.
Internet Network
Major Outage
Bedfordshire
Operational
Berkshire
Operational
Buckinghamshire
Operational
Cambridgeshire
Operational
Derbyshire
Operational
Devon
Operational
Essex
Operational
Gloucestershire
Operational
Herefordshire
Operational
Kent
Operational
Leicestershire
Operational
Lincolnshire
Operational
Northamptonshire
Operational
Norfolk
Operational
Oxfordshire
Operational
Wiltshire
Operational
Worcestershire
Operational
Surrey
Operational
Hertfordshire
Operational
Warwickshire
Operational
Somerset
Major Outage
Hampshire
Operational
Sussex
Operational
Network Services
Operational
Domain Name Service (DNS)
Operational
DHCP
Operational
Home Phone Service
Operational
Core Network
Operational
Customer Portal
Operational
Customer Service Centre
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance