Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 14, 2025

No incidents reported today.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

Cabinet issue -Beckley

Resolved - Monitoring has confirmed that all customers now have connection. This incident has now been resolved.
Nov 10, 15:35 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in LOCATION.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Nov 10, 07:59 GMT

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

Cavendish (East)

Resolved - This incident has been resolved.
Nov 6, 15:16 GMT

Cabinet issue Cavendish (East)

Resolved - This cabinet is now back online. We will continue to monitor connections. Thank you for your patience and understanding.
Nov 6, 14:28 GMT

Nov 5, 2025

No incidents reported.

Nov 4, 2025

Nov 3, 2025

Cockleford, Gloucestershire

Resolved - This incident has been resolved.
Nov 3, 14:03 GMT

Investigating - We’re aware of an issue currently affecting service in the Cockleford area. Our network team is investigating and working to restore service as quickly as possible. We apologise for the inconvenience and appreciate your patience while we resolve the issue.
Nov 3, 11:00 GMT

Mortimer, Berkshire

Resolved - This issue has now been resolved. If you’re still experiencing any problems, please contact our Customer Service team. Thank you for your patience.
Nov 3, 10:52 GMT

Investigating - We’re aware of an issue currently affecting service in the Mortimer area. Our network team is investigating and working to restore service as quickly as possible. We apologise for the inconvenience and appreciate your patience while we resolve the issue.
Nov 3, 10:45 GMT

Network Issue

Resolved - This incident has been resolved.
Nov 3, 08:09 GMT

Investigating - We’re aware of an issue that affected connectivity on the afternoon of 1st November.

This has now been resolved. If you’re still experiencing any connectivity issues, please reboot both your router and wall-mounted unit (modem), leaving them powered off for at least 15 minutes before switching them back on.

If the issue persists, please contact our Customer Service team. We apologise for any inconvenience caused and thank you for your patience.
Nov 1, 18:36 GMT

Nov 2, 2025

No incidents reported.

Nov 1, 2025

Network Issue

Resolved - We’ve now resolved the issue. If you’re still experiencing any connectivity problems, please reboot both your router and wall-mounted unit (modem), keeping them powered off for at least 15 minutes before switching them back on.

If the problem persists, please contact our Customer Service team. We apologise for any inconvenience caused and appreciate your patience.
Nov 1, 18:32 GMT

Update - We are continuing to investigate this issue.
Nov 1, 16:35 GMT

Investigating - We’re aware of an issue currently affecting service across the Gigaclear network. Our engineers are working diligently to restore connectivity as soon as possible. Please do not reboot or reset your router or wall-mounted unit during this time. We apologise for any inconvenience caused and appreciate your patience.
Nov 1, 16:15 GMT

Hook End, Wyatt's Green & Doddinghurst, Essex

Resolved - Power has been restored.
Nov 1, 14:57 GMT

Monitoring - A temporary generator is now in operation and service has been restored. Work continues to resolve the underlying power issue and permanently restore service. If you’re still experiencing any disruption, please contact our Customer Service team. Thank you for your patience.
Nov 1, 13:13 GMT

Update - We apologise for the ongoing disruption to your service, which is being caused by a local power issue. Our engineers are attending with a temporary generator, and we’re working closely with the power network to restore service permanently. Thank you for your patience and understanding.
Nov 1, 09:08 GMT

Identified - The issue has been identified and we are working on a resolution. Our team will be reattending in the morning to continue working towards a resolution. Thank you for your ongoing patience.
Oct 31, 19:45 GMT

Investigating - We are currently investigating this issue.
Oct 31, 14:42 GMT

Oct 31, 2025

Tingewick (South East)

Resolved - This issue has now been resolved and the connection has been restored. Thank you for your patience whilst we worked to resolve this issue.
Oct 31, 18:55 GMT