Gigaclear Status

All Systems Operational

About This Site

Welcome to Gigaclear's status page! Here you can find the current status of our network and information on past incidents.

If you are experiencing a problem not listed on this page and you are a Gigaclear customer, please contact our customer operations team on 01865 591131.

Internet Network Operational

Bedfordshire Operational

Berkshire Operational

Buckinghamshire Operational

Cambridgeshire & Huntingdonshire Operational

Derbyshire Operational

Devon & Somerset Operational

Essex Operational

Gloucestershire Operational

Herefordshire Operational

Kent Operational

Leicestershire Operational

Lincolnshire Operational

Northamptonshire Operational

Oxfordshire Operational

Rutland Operational

Wiltshire Operational

Worcestershire Operational

Surrey Operational

Hertfordshire Operational

Warwickshire Operational

Network Services Operational

Domain Name Service (DNS) Operational

DHCP Operational

Home Phone Service Operational

Customer Portal Operational

Customer Service Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 18, 2026

No incidents reported today.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

Network Outage - Nether Heyford (East Midlands)

Resolved - Your service is now back online as this outage has been resolved. Thank you for your continued patience, if you're still experiencing issues, please raise a case on our customer portal.
Jan 15, 08:36 GMT

Investigating - We’re aware there’s an issue with our service in your area. We’ve Engineers looking at the problem and are doing everything we can to get the issue resolved. We’ll update you again when we’ve more information and to let you know when the service will be restored. Apologies for any inconvenience caused.
Jan 14, 23:52 GMT

Jan 14, 2026

Jan 13, 2026

Network Outage - Aston Down (South West)

Resolved - This incident has been resolved.
Jan 13, 08:53 GMT

Update - Your service is now back online as this outage has been resolved. Thank you for your continued patience, if you're still experiencing issues, please raise a case on our customer portal.
Jan 13, 08:51 GMT

Jan 12, 2026

No incidents reported.

Jan 11, 2026

High Roding Dunmow (East)

Resolved - This incident has been resolved.
Jan 11, 09:37 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 15:31 GMT

Update - We are continuing to work on a fix for this issue.
Jan 10, 12:31 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 10, 10:09 GMT

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in LOCATIONHERE. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault. We do not currently have an estimated time of recovery.
Jan 10, 10:08 GMT

Jan 10, 2026

Mitcheldean (South West)

Resolved - This incident has been resolved.
Jan 10, 16:07 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 15:54 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 10, 15:06 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 10, 12:32 GMT

Identified - The issue has been identified and a fix is being implemented.
Jan 10, 12:31 GMT

Investigating - We are investigating an issue affecting customers attached to the cabinet in LOCATION.

Updates will be posted here as soon as the fault has been identified. We do not currently have an estimated time of recovery.
Jan 10, 09:13 GMT

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

Network issue - Somerset

Resolved - This incident has been resolved.
Jan 5, 16:58 GMT

Update - Thank you for your ongoing patience. Our teams have identified the need to replace a piece of equipment and are working with 3rd party to get this issue resolved. We'll keep you updated as work progresses. Sorry for the disruption.
Jan 5, 15:12 GMT

Identified - The issue has been identified, and our team is actively working to implement a resolution. At this time, an estimated time for repair is not yet available.

Thank you for your patience and understanding.
Jan 5, 10:34 GMT

Investigating - We have detected an issue affecting multiple cabinets and customers connected to them in the Somerset area. Our engineers are investigating the cause.

We will update this page with further information as soon as we have identified the fault.
Jan 5, 09:06 GMT

Jan 4, 2026

No incidents reported.